We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
J M

Star of the Orchid Isle

Review of Fairmont Orchid
5.0 of 5 bubblesReviewed 2 weeks ago
Best hotel on the Big Island for friendly, professional service, location where the outside world does not intrude, and elegant accommodations that equal or surpass the other big name hotels on the Gold Coast. Restaurants have something for everyone, our daily favorite is the Halekai by the pool where you can dine with your feet in the sand. I could go on and on but no hotel is worth staying unless the support team is caring and competent. The staff & management at the Fairmont Orchid have never disappointed us and they actively seek to treat their guests as they would like to be treated. Big Mahalo to the team at Fairmont Orchid!
Date of stay: November 2024
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid, responded to this review
Responded 2 weeks ago

Thank you for such a wonderful review! We’re truly honored to be your top choice on the Big Island and are thrilled that you enjoyed the serene location, elegant accommodations, and the variety of dining options—including the unique experience at Hale Kai by the pool. Your kind words about our team mean the world to us; providing warm, professional service is at the heart of what we do. We’ll be sure to pass along your "big mahalo" to everyone here, and we can’t wait to welcome you back for another memorable stay! With warm aloha, Barbie Nakamura Director of Quality
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
Get rewarded with One Key
  • Expedia.com
  • Booking.com
  • Algotels
0.9 km from Fairmont Orchid
Free Wifi
Pool
Get rewarded with One Key
  • Westin.com
    ₹46,077
  • Expedia.com
    ₹45,514
  • Booking.com
6.1 km from Fairmont Orchid
Pool
Beachfront
Mauna Lani Point from the ocean
Get rewarded with One Key
  • Booking.com
  • Algotels
  • Skyscanner.com
2.1 km from Fairmont Orchid
Free Wifi
Free parking
Get rewarded with One Key
  • Autograph
    ₹1,33,889
  • Booking.com
  • Expedia.com
    ₹1,33,889
7.2 km from Fairmont Orchid
Free Wifi
Beachfront
Get rewarded with One Key
  • Expedia.com
  • Booking.com
  • Skyscanner.com
3.6 km from Fairmont Orchid
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Priceline
  • Agoda.com
2.0 km from Fairmont Orchid
Get rewarded with One Key
  • Booking.com
  • Fairmont
    ₹50,272
  • Algotels
Save with Hilton Honours Rewards
  • Hotels.com
  • Expedia.com
    ₹28,595
  • Booking.com
2.9 km from Fairmont Orchid
Free Wifi
Free parking
Swimming Pools
₹60,650
Book Now with Marriott Bonvoy
  • Agoda.com
  • Trip.com
  • Priceline
4.7 km from Fairmont Orchid
Free Wifi
Free parking
View more hotels in Puako
Reviews (6,078)
Filter reviews
6,079 results
Traveller rating
3,936
1,361
471
209
102
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
3,936
1,361
471
209
102
Show reviews that mention
All reviews gold floor luana lounge brown's deli hale kai brown's beach house spa without walls the big island north tower fish sea turtles four seasons our honeymoon turn down service partial ocean view breakfast buffet sushi private beach
Selected filters
Filter
Updating list...
11 - 16 of 6,079 reviews
Reviewed 3 weeks ago via mobile

Amazing hotel. I loved the cultural activities provided by the hotel. Hula was my favorite. . Also, this was the perfect property to whale watch from. We saw so many whales just from the shore. The rooms were nicely updated and the service was top notch.

Room tip: Loved watching the sunset each night from the shoreline
Date of stay: February 2024
Trip type: Travelled as a couple
Thank blej4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid, responded to this reviewResponded 2 weeks ago

Thank you for sharing your experience! We’re thrilled to be your favorite hotel in the islands and that you enjoyed our cultural activities—hula is such a special way to connect with Hawaiian culture, and we’re delighted it was a highlight for you. It’s wonderful to hear you had memorable whale sightings right from the shore and that the room updates and service made your stay exceptional. We can’t wait to welcome you back for more unforgettable moments at our property! With warm aloha, Barbie Nakamura Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Everything at the Fairmont Orchid is curated for their guests’ pleasure! The service is so personal and meets the standard of what you expect from a Fairmont. The kids especially enjoyed using the complimentary snorkelling gear at the beach! The property is gorgeous and the views are breathtaking. We had a wonderful stay and We will be back!

Room tip: Parking is easy Laundry services are complimentary
Date of stay: November 2024
Trip type: Travelled with family
Thank Jen N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid, responded to this reviewResponded 3 weeks ago

Thank you for this delightful review! We’re thrilled to hear that our team’s personal service and the beauty of the property added to your enjoyment. It’s especially wonderful that the kids had fun snorkeling—our beach truly is a special place to explore. We can’t wait to welcome you and your family back for more memorable moments in the future! With warm aloha, Barbie Nakamura Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Arriving on property the reception staff were very courteous and helpful. The room was clean but had an odd setup. The room came with a shower and a regular tub and shower head. Most resorts have a large or jacuzzi style tub and an adjoining shower. Not the Fairmont. The grounds crew, bartenders and maids were very nice. However, it seems the maintenance folks were not cut from the same cloth. One of our sinks in the room was clogged. I noted it to the maid who said she had seen it too an had contacted maintenance. We were there Friday, through Tuesday, but the clog still remained. Additionally, one of the elevators was out of commission on arrival at the south tower and it too was still inoperable when we checked out. Another minor note was that the beach yoga instructor never arrived for class. Nor did any other classes take place. The food was good, but I did feel we were paying resort prices as a Mai Tai was $24 and hamburger was available for a mere $26. We went to other restaurants on Kona and Mai Tai's ranged from $13-$17.50 So much more expensive. Overall, I gave the resort a 3-star rating. Of the nearby resorts Marriott, Hilton and Fairmont...I enjoyed the Marriott the most.

Date of stay: October 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Robert D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid, responded to this reviewResponded 3 weeks ago

Thank you for sharing your experience with us. We're glad to hear our reception team, grounds crew, bartenders, and housekeeping staff made a positive impression, and that you enjoyed the cleanliness and service during your stay. We’re sorry, though, that there were a few misses that impacted your time with us. It’s disappointing to hear the maintenance issues you reported weren't resolved promptly; this is something we’ll address directly with our team to prevent similar delays. Additionally, I apologize for the missed beach yoga class and any inconsistency in our activity schedule. Your feedback on our dining prices is also valuable, and we’re mindful of keeping our offerings competitive while ensuring quality. Thank you again for your insights—they’re incredibly helpful as we work to improve the experience for all our guests. We hope to have the opportunity to welcome you back for an even better stay in the future. With warm aloha, Barbie Nakamura Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

3rd or 4th visit here and they’ve always been great, but this visit has been over the top. As a Diamond Accor member, you already get amazing perks… But upon check-in upgrades weren’t as readily available due to their occupancy. But I think Rose could sense our disappointment and she made a note. And she asked if we were celebrating anything. we were celebrating mine and my friends birthday’s, but they were from earlier in the month and I didn’t think that would count. However, the team so thoughtfully sent up a bottle of sparkling wine to both of our rooms! And if that wasn’t enough, a few days later, she asked if we would consider switching rooms as upgrades were now available and we wouldn’t be disappointed. Lo and behold, we were amazed at our Suite upgrades!!!! More so it was the fact that the follow through from the front desk staff and everyone knowing and assisting was just amazing. I can’t say enough about the pool and beach service, from individuals like Kai and Jack - so service orientated. The renovations look amazing and the hotel has been so fun so far of three days of a nine day stay. Thank you, Fairmont Orchid!

Date of stay: November 2024
Trip type: Travelled with friends
Thank Judy C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid, responded to this reviewResponded 4 weeks ago

Thank you for sharing such a glowing review of your recent stay with us! We're truly honored to be part of your birthdays, and it’s wonderful to hear that Rose and the team helped make your celebration extra special. Going above and beyond to ensure our guests feel cared for is at the heart of what we do, and it’s fantastic that Rose’s thoughtful gestures and follow-through left such a positive impression. We're thrilled that Kai and Jack contributed to a memorable pool and beach experience with their attentive service. Thank you for recognizing their dedication and for your kind words about the renovations. It’s our pleasure to make each visit even better than the last, and we hope you continue to enjoy the rest of your stay. Mahalo, and we can’t wait to welcome you back to your home away from home! With warm aloha, Barbie Nakamura Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2024

The Orchid is situated in a lovely location on the Big Island Hawaii. While there is much to appreciate about the environment and the hotel itself, I really want to shout out to the staff. They are the heart and soul of this place and we are extremely grateful that they take pride in their hotel. A special shout out to the Manager Kailen (Sp?) as he went the extra mile for us when there were challenges upon check in. Thanks to all of you and you are appreciated!

Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 674kk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid, responded to this reviewResponded 5 weeks ago

Thank you so much for this wonderful review! It’s truly rewarding to know that our team made such a positive impact on your stay. We’re fortunate to be in such a beautiful location, but it's really the team’s dedication that makes it special, and I'll be sure to pass along your kind words to Kallen and the rest of the team. We're grateful for your appreciation and can’t wait to welcome you back! With warm aloha, Barbie Nakamura Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews