We stayed at the Orchid to celebrate our 45th wedding anniversary. We enjoyed our stay completely! Everything was perfect! The room was wonderful and very comfortable. The hotel and grounds were beautiful. We did the luau on the grounds the day we arrived and it was so very interesting and the food and drinks were delicious!
Mahalo for your wonderful review, and congratulations on your 45th wedding anniversary! We’re honored that you chose to celebrate such a special milestone with us. It’s fantastic to hear that you enjoyed every aspect of your stay, from the comfort of your room to the beauty of our grounds. I’m especially glad that the luau was a highlight for you—it’s a truly unique experience, and I’m thrilled that the food and drinks made it even more memorable. We hope to welcome you back for many more celebrations in the future! With warm aloha, Barbie Nakamura Director of Quality
I have stayed at hotels all over the world and I can truly say this was one of the finest hotel experiences I have ever had. The staff, service and amazing facility and grounds was simply incredible. The pool and beach service was friendly and helpful and the food was fantastic.
Thank you for such a glowing review! We’re honored to hear that your stay with us ranks among the finest hotel experiences you’ve had worldwide. It’s wonderful to know that our staff, service, and beautiful grounds made your time with us so memorable. We’re thrilled you enjoyed the pool and beach service, as well as the fantastic food. We look forward to welcoming you back for another incredible experience! With warm aloha, Barbie Nakamura Director of Quality
If you want to smoke, this is the hotel for you. This is supposed to be a no smoking hotel but we had a smoker who ruined our trip. The hotel would do nothing. We spoke with two managers and called at least 10 times. We saw the guy smoking and knew which room but the hotel would not contact him. They also would not move us to another room. They prefer smokers to other guests.
Thank you for taking the time to share your feedback. I was truly sorry to hear that the issue with the smoking was not resolved to your satisfaction. We strive to enforce our non-smoking policy and create a comfortable environment for all our guests, and it’s clear we missed the mark during your stay. I understand how frustrating this must have been. I was happy to have the opportunity to speak to you today and know the team was able to find a nicer accommodation for you. We’ll be reviewing our procedures to ensure we handle these situations more effectively in the future. I hope you’ll consider giving us another chance to provide you with a better experience. With warm aloha, Barbie Nakamura Director of Quality
This was a delightful first-time Hawaii resort experience. Fantastic staff, gorgeous surroundings, great bed, comfortable places to lounge. But not too over-the-top luxe-extravagant.
A+ all around. Already looking forward to my next visit.
Thank you so much for your kind words! We're thrilled that your first Hawaiian resort experience with us was a delightful one. It's wonderful to hear that you enjoyed our fantastic staff, beautiful surroundings, and the comfortable spaces to relax. We aim to create a welcoming atmosphere that strikes just the right balance, and we're glad that resonated with you. We can’t wait to welcome you back for your next visit! With warm aloha, Barbie Nakamura Director of Quality
We went here for the first chunk of our honeymoon after our initial hotel plans fell through and it was well worth it. Some earlier reviews mentioned that the hotel itself is a little tired, and while that's true for the general decor walking around, it didn't detract from our experience. The amenities were also all wonderful, including the gym, pool, and outdoor experiences. We were able to snorkel in the bay (which I HIGHLY recommend, especially since snorkeling equipment is free for guests for the first hour) and attended a complimentary yoga class. Our breakfast was also included with the rate, and we loved the buffet (and aren't normally buffet people). I would definitely recommend staying here for any sort of trip. We also really enjoyed Brown's Beach House on property, and would recommend eating there for any sort of celebratory dinner.
Thank you for sharing your honeymoon experience with us! We're delighted that you chose to stay with us after your initial plans changed and that we could be a memorable part of your special trip. It's great to hear that you enjoyed the amenities, from snorkeling and yoga to the breakfast buffet—especially since you mentioned you're not usually buffet people! We're also thrilled that you had a wonderful dining experience at Brown's Beach House. We appreciate your feedback regarding the decor, and we’re always looking for ways to enhance our property. Wishing you both a lifetime of happiness, and we hope to welcome you back for more celebrations in the future! With warm aloha, Barbie Nakamura Director of Quality
