Our family just enjoyed a fantastic wedding week at the five-star Fairmont Orchid Hotel, and it exceeded all our expectations! We hosted around 90 guests for the three-day event, with most staying for at least five nights.

I want to extend a special thank you to Celeste Tremblay, the Director of Catering and Conference Services. Her detailed communication and expertise throughout the planning process as well as during the three day event were instrumental in making our events run smoothly despite a hurricane bearing down on us. We had a Welcome Luau on Friday evening at Coconut Grove; the Wedding Ceremony at Turtle Pointe, a Cocktail Reception at the Tennis Pavilion, and the Wedding Reception at The Plantation under a beautifully lit tent on Saturday; and a Post Brunch in the Paniolo Lounge on Sunday morning. Chef Jesse and the kitchen team, along with the service staff led by Diamond, worked tirelessly to ensure everything was perfect. As requested, the hot food was cooked perfectly and served hot, and the champagne was ice cold!

Now, about the hotel itself: every staff member, from the valet to the front desk to housekeeping, was incredibly friendly and professional, making our guests feel welcome. The rooms were world-class, with most recently renovated, and I understand the remaining rooms will be updated by the end of September or early October. The addition of refrigerated drawers in each room is a fantastic new perk! The lobby and many public areas have also been renovated, with new artwork on the way.

Regarding dining options, it’s wonderful that there are three different restaurants available in the evening, catering to various price ranges and offering diverse menus. I have posted more detailed reviews on two of them.

Ultimately, we are thrilled that we chose the Fairmont Orchid Hotel for our son and daughter-in-law's wedding. They could have selected any venue on the island, but they chose this hotel for its exceptional offerings, and they were not disappointed!

Our recent stay at the Fairmont Orchid was a highlight of our island-hopping adventure. The resort's stunning location and luxurious amenities set the stage for a memorable experience. We did encounter a minor issue with our room, but the management's response was exemplary. They swiftly addressed the problem, exceeding our expectations in the process. In my view, how management handles such situations is far more important than the issue itself, and the Fairmont Orchid excelled in this regard.

Special recognition at the front desk goes to Stef, Momi & Rose. whose exceptional customer service made our stay truly remarkable. Their dedication and warmth are rare gems in today's hospitality industry. Our only regret is not staying longer. We can't wait to return to this beautiful oasis, where every detail is designed for relaxation and enjoyment. Our stay was at the end of our 15 day trip, which turned out to be perfect. The Fairmont is a destination, if you want it to be. All restaurants were excellent and the atmosphere was relaxing and just what we needed. We highly recommended for anyone seeking a luxurious and welcoming Hawaiian retreat.
Our massage experiences with Celeste & Amy were truly exceptional.

We had a wonderful time at the Fairmont Orchid. At check-in, we were given a complimentary room upgrade to an ocean front room without even asking... that was a VERY pleasant surprise and got the vacation off to a great start. We a really enjoyed the breakfast buffet... cook to order omelets, fresh fruit, wide variety of pre-made options and pastries. The service at the Orchid Court and Browns restaurants was also excellent. Housekeeping also did an outstanding job putting our room in order each day.

The complimentary re-useable water bottles and abundant filling stations were also a very nice touch and used often. The bathroom towels and bed linens were high quality (soft)

Just a few suggestions: room furniture is looking a bit worn; dirty plates seemed to be left in the hallways for long periods of time; birds at Orchid Court were annoying... I know this is a hard problem to solve (perhaps spinning device on top of umbrellas); more beach umbrellas.