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Reviewed 4 August 2022

We just spent 4 days on the Gold Floor of this stunning hotel. Our experience started with a seamless and efficient check in, complete with champagne toast and welcome leis. Our room was spectacular and extremely clean. We had an ocean view room that also overlooked the pool. The room was very spacious and elegant. We enjoyed breakfast in the Gold Lounge as well as light appetizers before dinner. We rented a cabana by the lagoon one day. Very reasonable cost and they give you a nice cooler with snacks and drinks.

A shout out to Juliana and Samuel, the wonderful staff on the gold floor. Also to the amazing housekeeping staff. We enjoyed nightly turndown service and daily housekeeping. Not all hotels are offering these services.

Everyone we encountered was kind, helpful and genuinely friendly. We enjoyed the lagoon for snorkeling, cabana and Browns Beach house for dinner. The hotel shuttle is very convenient to go shopping at the nearby marketplace.

We stayed the first 3 days of our trip at another resort on the island. After spending the last 4 days at the Fairmont, I’d never stay anywhere else. Can’t wait to go back next year.

Room tip: Fairmont Gold ocean view
Date of stay: July 2022
    • Rooms
    • Cleanliness
    • Service
1  Thank andreapO1770NV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid, responded to this reviewResponded 8 August 2022

The Fairmont Gold experience is so special. I am thrilled to see what a wonderful stay you had with us. Mahalo for taking the time to recognize Juliana and Samuel. I know they will be so encouraged to see your review! I will also be sure to share your review with Housekeeping as well. We strive daily to deliver a wonderful experience and happy to know you are ready to return next year. We look forward to welcoming you back! With warm aloha, Barbie Nakamura Director of Quality

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Reviewed 2 August 2022 via mobile

We were kind of disappointed with this hotel. The hotel seems to be understaffed and keeping up with increase amount of tourists seems to be a struggle!
U need to be very patient to order sushi or drinks at the bar while watching the magnificent sunset!
Rooms need to be cleaned… our bathroom was dusty, there is a hole in the wall of the powder room…

Date of stay: August 2022
Trip type: Travelled with family
Thank roshyp2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid, responded to this reviewResponded 8 August 2022

Thank you for taking the time to share your review regarding your most recent visit to our resort. I appreciate your honest feedback and will be sure to share with our team. Should your future travels bring you back to the island, we do hope to have the opportunity to welcome you for an exceptional stay in the future. With warm aloha, Barbie Nakamura Director of Quality

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Reviewed 1 August 2022 via mobile

Amazing family week long vacation. This place is fantastic for families. We loved the private beach for our young boys, the amazing views from the property, the friendliness of the staff and overall location of this fantastic hotel. We would come back.

Room tip: Ask for a shaded place in the restaurants so flies don’t overtake your dining experience
Date of stay: August 2022
Trip type: Travelled with family
Thank Pakistalian
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid, responded to this reviewResponded 8 August 2022

Thank-you for the great rating and taking the time to share about your experience. I am happy to see you would come back! Our team strive to deliver amazing memories for all our guests and wonderful to know your family had such a great stay. With warm aloha, Barbie Nakamura Director of Quality

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Reviewed 31 July 2022

Surrounded by black volcanic lava, the resort is nestled against a "beach" with small snorkeling area. Lots of trees surround the pools and cabanas, with tiki torches at night. This creates a beautiful outdoor setting, but alas, the indoor setting is not quite as nice, and certainly not at the prices charged. The paint is old, the furniture scratched, the coffee and tea service unkept, the shower curtain torn and not attached correctly; there are limited plugs, although a few USB charging ports; windows are not sound abating; restaurants have very limited hours. While the staff are friendly, including offering a nightly turndown service, I had to ask for coffee pods, soap, and shampoo each day (even though I was leaving a tip). The line at 6:30 in the morning to go into the restaurant is ridiculously long with an arduous "check-in" process that should be handled at the time of service at your table. Overall, this was not the finest selection when COVID is on-going and the prices are outrageous for so many things (see drink menu!).

Room tip: Avoid the left side of the hotel, as the continuously running water feature cannot be drowned out (too noisy).
Date of stay: July 2022
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Lestertheinvestor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid, responded to this reviewResponded 1 August 2022

Aloha, Thank you for choosing Fairmont Orchid for your Hawaii Island vacation! We are glad you thought the resort was beautiful outside. The snorkeling and in our bay is outstanding and a favorite of so many. Happy to know you were able to enjoy that while staying with us. I appreciate you taking the time to share your honest feedback regarding our accommodations and dining experience. As we are always looking for opportunities to grow and provide an exceptional experience for each guest, we would like to assure you that your comments have been heard and will be share with our team for review. We do hope to have the opportunity to welcome you again in the future. With warm aloha, Barbie Nakamura Director of Quality

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Reviewed 30 July 2022

We booked 2 queen-queen rooms for 10 nights on a Garden View with Breakfast Buffet package. Without asking, the hotel upgraded our rooms ahead of arrival to a better category that overlooked the neighboring golf course. It also had a decent view of the ocean.

The room location was very peaceful except for a limited amount of disruption due to 3 private evening events that were held on the lawn between the north building and the ocean. The events only lasted a few hours and ended before 10 PM.

The rooms at this hotel do not have blackout drapes. They have sliding shutter doors and light definitely seeps through and around. In the summer, plan on waking up early every day unless you are not affected by light. Since our rooms faced the golf course, the light woke me up around 6 AM. But this was actually a good thing... I'll explain at the bottom of my review.

Our rooms had standard furnishings: 2 queen beds, a nightstand with 2 electrical outlets and 2 USB charging ports, and a 3 drawer dresser combo unit (refrigerator and coffee compartments). The refrigerator didn't get very cold (it had electronic cooling instead of compressor w/ refrigerant) but I turned the cold to max and was able to cool my drinks to a reasonable temperature. The side of the dresser combo had HDMI ports but I noticed they hadn't been properly cabled to the TV. There's also a room safe in the closet.

The bathrooms were pretty nice. They had marble tile floors, double sinks, a separate door for the toilet area, a bathtub, and a shower stall. There was also a nightlight in the bathroom which made it easy to find the way to the bathroom in the dark. The toiletries were plentiful and pretty good quality. The bath towels were big and absorbent and there were 2 robes hanging on the back of the main door to the bathroom.

The Orchid Court breakfast buffet included in our packages was delicious. Plenty of fresh papaya, pineapple, cantaloupe, honeydew melon, and watermelon. There was an omelet station. They always had self serve scrambled eggs, bacon, sausage links, and either pancakes or french toast. The french toast was outstanding! The bread/pastry/bagel section had a mix of items but my favorite item by far were the malasadas - super fresh square shape sugared donuts!

The Brown Deli food was mostly really good. We enjoyed the turkey sandwich, ham sandwich, and chinese chicken salad which were pricey but tasted great. The four cheese pizza was horrible and a waste of money.

The Brown's Beach House was very good but some menu items were overcooked. For example, I had five spice duck breast on two different nights and the first night it was super tender and had great mango flavor but the second night it was a little overcooked and lacked flavor. One of the special of the day fish entrees we ordered was a bit overcooked. However, the purple yam bread and honey butter is delicious! The ahi poke is delicious! The big island ka'u coffee venison was great! And one of the two duck entrees was delicious!

The hotel has its own beach. It's a small protected cove with good sand. There are plenty of chairs on the beach. They have a hut at the beach to rent snorkeling equipment. Each person is entitled to one hour of rental free per day (I don't think Costco mentions this anywhere). You can also rent paddleboards but you aren't allowed to leave the cove so it's pretty lame. When you snorkel you will see many beautiful varieties of fish as well and you may even encounter some endangered turtles. They have a shower station to rinse off the sand but the one on the far side of the pool by the towel hut is much better.

The pool is fine for swimming. I think it's around 4 feet deep everywhere. It's oddly shaped so you cannot do lap swimming if that's your thing. The pool also has a roped off section for adults. The jacuzzi was very hot. The bubbles are normally always on but they didn't work for the first 5 days. The temperature in the jacuzzi was supposedly 105 degrees.

The staff at this hotel is absolutely amazing! The front desk staff, the managers and night managers, everyone working at the Orchid Court restaurant, and the extensive housekeeping crew... they really went out of their way with friendliness and excellent service that made our trip awesome.

Now, the final comment I want to make is that there are some very interesting places off the property that you can explore on foot. If you wake up at 6 AM, I highly suggest that you follow the beach path south towards and past the Mauna Lani Auberge Hotel. On the walk towards the Auberge you will most likely see a one or two turtles that crawled up onto the sandy beach areas to sleep. Most will slip back into the ocean by 8 AM. Just past the Auberge, there is a narrow walkway between the ocean and a fish pond. From there you will see quite a few different types of fish including pufferfish. And if you keep on walking another couple tenths of a mile towards the dock where they launch scuba boats, you can see many more fun sea creatures like eels. The eels often hide under concrete ledges but stick their snouts out. Wander slowly around the fish ponds and you just might see fish that jump out of the water.

Another interesting walk from the Fairmont Orchid is to see the petroglyphs. Walk north by the ocean along the edge of the golf course until you reach the neighboring park. In the parking lot area there is a short paved path that leads you to the petroglyph area. Use your imagination to guess what the carvings represent. There's not much else to do here so it'll be a quick visit.

Hope you enjoy your stay at Fairmont Orchid. We loved ours!

Room tip: Rooms in the north building facing the golf course are very quiet. The morning sun might wake you up early. Solution: Go to bed earlier. :)
Date of stay: July 2022
    • Sleep Quality
    • Rooms
    • Service
3  Thank Jeff B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid, responded to this reviewResponded 31 July 2022

I was so happy to see your review! It is wonderful to know what a wonderful time you had on our property and all the many activities you were able to enjoy. I truly appreciate your feedback about your stay and be assured will share you ideas and experience with our leaders. I am thrilled to mention we are making changes daily and many amazing changes starting very soon into 2023. I love the hike you described at well. Early morning along the ocean is mesmerizing. I hope you can return one day and repeat your amazing stay. Would love for you to meet our Director of Hawaiian Culture and have you join the hike with her to the petroglyph park. The history and stories are so great to hear. We do hope you can return to our beautiful island and all it has to offer some day! We look forward to welcoming you back! With warm aloha, Barbie Nakamura Director of Quality

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