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Catherine H
Phoenix, Arizona

Amazing Service

Review of Fairmont Orchid
5.0 of 5 bubblesReviewed 12 Sept 2017via mobile
I went with my husband to the resort and had a wonderful time. Elizabeth from the gold club was amazing and truly made our stay memorable. We will be back next year!!!!

The food on the gold level honored the Hawaiian culture and provided an authentic experience.
Date of stay: September 2017
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheFairmontOrchid, Public Relations Manager at Fairmont Orchid, responded to this review
Responded 18 Sept 2017
Aloha Catherine,
How wonderful to hear you had a memorable stay with us and thank you for recognizing Elizabeth on Fairmont Gold! We will certainly share your review with her. We hope you can visit again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 13 September 2017

Aloha! This hotel is magnificent! We were especially delighted with the sunrise canoe voyage activity. We met Josiah at 6:15 a.m. Along with another 2 people, we helped to paddle out from the beach to see the sunrise over the mountain. It was a perfectly gorgeous morning! The winds were calm! We had some great conversation, followed with a Hawaiin ceremony to welcome the day, starting with a call from the conch shell. It was a highlight of our trip! We saw some honu swimming nearby and some fish jumping. Josiah answered our questions and provided us with some stories of Hawaiin tradition and culture. Later that day we saw many honu sunning themselves on the beach. At sunset we enjoyed watching the ceremony to light the torches, commencing with a call from the conch shell. Dinner outside by the beach was delicious. Mahalo!

Date of stay: September 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank seadevilfishing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheFairmontOrchid, Public Relations Manager at Fairmont Orchid, responded to this reviewResponded 14 September 2017

Aloha,

We're glad to know you experienced an amazing sunrise canoe activity, torchlighting and dinner- oceanside! We hope to welcome you again soon for more turtle sightings!

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

Outstanding hotel and staff!! I would recommend this hotel to everyone. The rooms are elegant, the beds are extremely comfortable , the food is superb and the staf are the most professional in the world.

Date of stay: September 2017
Trip type: Travelled as a couple
Review collected in partnership with fairmont.com
Thank LauraM12549
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheFairmontOrchid, Public Relations Manager at Fairmont Orchid, responded to this reviewResponded 14 September 2017

Aloha Laura,

Mahalo for your recommendation! We're glad to hear you had a very enjoyable stay and please come visit our home again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

The BEST hotel and staff on the islands. Every person we encountered was kind and extremely helpful. It is obvious that Fairmont cares about their guests and staff. The views at the property and beach are incredible. The protected Beach area was so relaxing. I felt safe and paddle boarded for the first time. It was so much fun!
We highly recommend booking the Gold level. The service and food included with this room category was incredible! It was so relaxing and convenient to enjoy breakfast, afternoon canapés and beverages during the day. The onsite concierge on our floor was very helpful and made us feel very welcome.
We can't say enough about this special hotel. It was hard to say goodbye.
Mahalo, Mahalo Fairmont Orchid and staff!

Date of stay: September 2017
Trip type: Travelled as a couple
1  Thank likabluehawaiim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheFairmontOrchid, Public Relations Manager at Fairmont Orchid, responded to this reviewResponded 14 September 2017

Aloha,

Thank you for a wonderful review! We are delighted you had a fun stay and enjoyed the delicious food at our Fairmont Gold floor. As we say in Hawai'i it is not goodbye but a hui hou (until we meet again).
Mahalo!

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Reviewed 12 September 2017

This hotel is fabulous. We went for my 40th bday and could not have been happier. The grounds are lovely and the room was very comfortable especially the bed. Best part is the beach. The hotel gives you free snorkeling gear and there were turtles everyday.

Room tip: upgrade it's worth it
Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank Meagan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheFairmontOrchid, Public Relations Manager at Fairmont Orchid, responded to this reviewResponded 13 September 2017

A belated happy 40th birthday! We're glad to hear you enjoyed your celebration with us. Thank you for choosing to stay with us on your special occasion and we look forward to welcoming you back!

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Reviewed 11 September 2017

My husband and I booked a Hawaii trip on a whim through Alissa at Trip Guy Travel (who I highly recommend!!). She gave us a few hotels to choose from and had clients who stayed at the Fairmont Orchid previously, so we went with it! To say we were happy with our selection would be an understatement. The hotel is absolutely stunning. After valeting our car, we walked in the lobby and immediately received a macadamia nut lei. So different! The hotel is pretty open air, so the view we walked into was breathtaking! Looking right out at the grounds/pool/ocean as the sun was getting lower in the sky pretty much made my jaw drop. Check in was a breeze and we were taken to our room. The room was spacious, comfortable and clean. The bathrooms are enormous for a hotel bathroom, and include a stall shower and tub, with double sinks. We added the breakfast buffet to our reservation and I can honestly say I enjoyed breakfast every day. Due to the activities we had planned, we were at breakfast by 6:30am every day. We loved the spread and enjoyed our breakfast on the patio every day. We rented a cabana for our first full day at the hotel and it was another great decision on our part. The pool and beach were maintained beautifully. The service at the hotel was prompt. The restaurants were exceptional. Brown's Beach House was one of the most delicious meals I've had in a while! We scheduled our dinner for just before sunset and we had the perfect view of the sun setting on the horizon. I can not say enough good things about this hotel and the staff. My husband and I are hoping to come back as soon as we can!

Date of stay: August 2017
Trip type: Travelled as a couple
Review collected in partnership with fairmont.com
2  Thank MelissaC1212
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TheFairmontOrchid, Public Relations Manager at Fairmont Orchid, responded to this reviewResponded 13 September 2017

Aloha,
How wonderful that you were very happy with your stay, and thank you for taking your time to share your experience in detail! We are always striving for excellence and personal service, and it's very rewarding when our guests take the time to let us know they are pleased. Thank you for recognizing our friendly staff and we look forward to welcoming you back soon!

Mahalo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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