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Reviewed 15 September 2015

This is a beautiful property, and I can't recommend it more!

We had a partial ocean view room - could just see from the balcony but really you shouldn't be spending time in the room during the day! Lovely size, comfy bed, nice bathroom.

The pool area is lovely, with views of the sea. Spent a lot of time relaxing there! The waiters/waitresses were very friendly but not imposing.

Beach area is a small lagoon perfect for snorkelling (equipment is free for 1 hr per day I believe), and we were lucky to see turtles, and even a manta ray at night where there is a light shining over the beach area which attracts them.

For parking you have the option of valet or self-parking, which is easy enough.

We only ate in resort 1 night - the other 2 we went to Monstera, a fabulous Japanese place a few mins drive away.

Perfect location for the airport and getting out and about doing some hiking, and a lovely beach about 10 mins up the road to go and play in the waves!

Overall, cannot fault this hotel - perfect 3 days, could have done a week!

  • Stayed: September 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Moonpig77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 19 September 2015

Aloha,

Mahalo for your very kind review, we wish you had more nights with us as well! We look forward to the opportunity to welcome you back in the near future, Mahalo!

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Reviewed 15 September 2015

Very nice place to stay, but too expensive due to all extras you have to pay, such as a daily fee for the use of WIFI in your room. If you are ready to pay for that and if you look for a calm place, this is certainly the place to choose. The entire hotel and the rooms are in an excellent shape and the entire hotel is very clean.

  • Stayed: September 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
2  Thank Jos H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2015

Luxurious and very comfortable hotel, convinient for families with small kids. Beautiful beach and pool facilities, good food and beverage outlets. Rooms are spacious. Concierge services are also outstanding

  • Stayed: August 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Sunshine476318
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 19 September 2015

Aloha,

Mahalo for taking the time to write your very kind review, we are very happy to hear you enjoyed your stay with us. Mahalo!

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Reviewed 14 September 2015

One of the most lovely hotel settings in the world! The gardens and waterfalls are incredible. Rooms are very large and comfortable. The staff is terrific! The resort doesn't seem crowded even though it is quite full right now. Lots of outdoor space to spread out and enjoy the sun by the pool or beach lagoon.

Stayed: September 2015
1  Thank Gail V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 19 September 2015

Aloha and thank you for a lovely review. Hope you can visit us again!

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Reviewed 14 September 2015

My husband and I often stay in Fairmont hotels and came here after 6 nights at the Fairmont Kealani. Negatives about the Orchid...no lei greeting, lumpy mattress, no adult pool, good taste but very limited select in Browns deli. We could not eat at Norios because there were no fans and it was very hot! The bar had nice music but very, very expensive drinks and food and the food was just terrible! Also, no room fans or lights on the balcony or DVD/CD players. For the positives...unlike some other reviewers we were given a very nice room in our category and service everywhere was very good BUT the best part and why we will return is the beach!!! We have travelled to many beach resorts and this is the best. We reserved a cabana every day and enjoyed lovely weather and snorkeling right off the beach in clear water full of tropical fish and turtles. The service was excellent and 1 hour of snorkel gear is included in the resort fee. Also, they do a nice job in the evenings lighting the torches and we were able to sit outside Browns restaurant and watch the sunset. We didn't eat there because it is just too early a time for us but it looked like a very pretty place for dinner.

  • Stayed: September 2015, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank ConnieLongBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 19 September 2015

Aloha and mahalo for your feedback. we are pleased to hear that you enjoyed our beach and facilities, however disappointed about your experience starting with your arrival. It is certainly not the stay that we would like for you to experience and we truly apologize. We hope to have the chance to welcome you again and provide you with the service you deserve. Mahalo for providing us with your feedback.

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