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“Fairmont Orchid = ❤️”

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Fairmont Orchid, Hawaii
Ranked #2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
Reviewed 15 September 2015 via mobile

Let me start by saying that we had a wonderful week at the Fairmont with our family. A large part of this was that the entire staff was so friendly and accommodating.

The hotel never felt "too busy" - we were always able to get a table without a wait, either for the (wonderful!) breakfast buffet or at the various restaurants on site. There were always plenty of lounge chairs at the pool or by the lagoon, no waking up at dawn to rush down for the daily "stake out". (I am comparing this experience to several I have had at other large Hawaiian resorts, where it felt overbooked and stressed).

Saw many turtles and tropucal fish in the lagoon. Great to have 2 swim options! Pool could be a bit cooler, we found it not too refreshing after a long, hot day. Bonus- hotel guests can check out fins and snorkels at no charge, for 1 hour increments. So no need to bring gear with you and take up precious luggage space.

The rooms were large and the amenities great. And the bed!!!! Didn't want to get up in the morning, so comfortable!!

Hotel is very clean and very well maintained. No dirty corners in the bathroom, no chipped paint, no dirty or worn carpets in the hallways or in the elevator -I was very impressed.

side note- If you want lots to do during your stay, the Big Island may not be for you, notwithstanding the Volcanoes National Park and the Black Sand Beach (turtles!!!!) probably better off staying at the hotel. It takes about 2 hrs to traverse the island with not much scenery.

Overall, i'd say this hotel is a solid home run. Only thing keeping it from 5 stars would be the restaurants. Although very good, there seemed to be some lack of mid- range price options. I think I have read other reviews of this hotel stating the same thing.

Aloha!!

Stayed: August 2015, travelled with family
2  Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 19 September 2015

Aloha Susan,

Why thank you for your wonderful review! We are delighted to hear you enjoyed the service from our staff as well as the snorkeling and appreciate your feedback regarding the temperature of the pool, we will most certainly pass it along. We hope to have an opportunity to welcome you back very soon. Mahalo!

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1,472 - 1,476 of 4,296 reviews

Reviewed 15 September 2015

This is a beautiful property, and I can't recommend it more!

We had a partial ocean view room - could just see from the balcony but really you shouldn't be spending time in the room during the day! Lovely size, comfy bed, nice bathroom.

The pool area is lovely, with views of the sea. Spent a lot of time relaxing there! The waiters/waitresses were very friendly but not imposing.

Beach area is a small lagoon perfect for snorkelling (equipment is free for 1 hr per day I believe), and we were lucky to see turtles, and even a manta ray at night where there is a light shining over the beach area which attracts them.

For parking you have the option of valet or self-parking, which is easy enough.

We only ate in resort 1 night - the other 2 we went to Monstera, a fabulous Japanese place a few mins drive away.

Perfect location for the airport and getting out and about doing some hiking, and a lovely beach about 10 mins up the road to go and play in the waves!

Overall, cannot fault this hotel - perfect 3 days, could have done a week!

  • Stayed: September 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Moonpig77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 19 September 2015

Aloha,

Mahalo for your very kind review, we wish you had more nights with us as well! We look forward to the opportunity to welcome you back in the near future, Mahalo!

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Reviewed 15 September 2015

Very nice place to stay, but too expensive due to all extras you have to pay, such as a daily fee for the use of WIFI in your room. If you are ready to pay for that and if you look for a calm place, this is certainly the place to choose. The entire hotel and the rooms are in an excellent shape and the entire hotel is very clean.

  • Stayed: September 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
2  Thank Jos H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 15 September 2015

Luxurious and very comfortable hotel, convinient for families with small kids. Beautiful beach and pool facilities, good food and beverage outlets. Rooms are spacious. Concierge services are also outstanding

  • Stayed: August 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 19 September 2015

Aloha,

Mahalo for taking the time to write your very kind review, we are very happy to hear you enjoyed your stay with us. Mahalo!

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Reviewed 14 September 2015

One of the most lovely hotel settings in the world! The gardens and waterfalls are incredible. Rooms are very large and comfortable. The staff is terrific! The resort doesn't seem crowded even though it is quite full right now. Lots of outdoor space to spread out and enjoy the sun by the pool or beach lagoon.

Stayed: September 2015
1  Thank Gail V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 19 September 2015

Aloha and thank you for a lovely review. Hope you can visit us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Puako
#2 Romantic Hotel in Puako
#2 Family Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Luxury Hotel in Puako
#2 Green Hotel in Puako
Price Range: ₹ 23,038 - ₹ 57,817 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Official Description (provided by the hotel):
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont

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