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Reviewed 7 November 2017

Visiting nearly 15 years ,continuesly getting better and better,the Elegance,the superb staff,the warm-hearted hospitality,the welcomed feeling,there is no second thought go or not to go,The Roundhill is with light-years distance The Hotel in the Caribbean!

Room Tip: All Villa Suites,and the upstairs Hotel rooms,however the downstairs Hotel Rooms nice short access to Pool and Beach and Poolbar
Stayed: November 2017, travelled as a couple
Review collected in partnership with this hotel
1  Thank Andrea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded 8 November 2017

Dear Andrea W,
Thanks for your wonderful comments. We are thrilled that after 15 years we continue to please you and ensure that you have a memorable vacation. We hope that you will continue to return to Round Hill for many more visits to come.

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Reviewed 7 November 2017

Everything was perfect from start to finish! The staff was extremely warm and helpful. The rooms are well sized and well appointed. The evening entertainment and music throughout the day was also excellent. We enjoyed all of our meals, especially breakfast. Looking forward to returning in February; it’s truly a special place.

Stayed: November 2017, travelled with family
Review collected in partnership with this hotel
1  Thank B9119HXkellyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded 8 November 2017

Dear B9119HXkellyp,
Thanks for providing us with this wonderful review on your stay with us. We are happy to hear that everything was perfect from start to finish. All of us look forward to welcoming you back in February to experience more of what makes Round Hill special.

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Reviewed 5 November 2017 via mobile

Dear all,

What can I say that has not been said about this wonderful place. It is high end in all elements without feeling over the top. We had a villa with a big pool, breakfast service plenty of space and views to relax to.

This is not the real Jamaica of course the way I know it, being half Jamaican. But it is definitely a heartwarming to see the attention all staff members and the entire surroundings have to offer.

So if you want to live 5 star plus on the most beautiful island in the world, then I can only recommend RoundHill you will not find anything comparable in Jamaica it is unique in every way.

Thank you very much RoundHill for making a special island with your offering a little bit unreal.

Stayed: July 2017, travelled with family
1  Thank Bert_and_Marvin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded 7 November 2017

Dear Bert_and_Marvin,

Thanks for providing us with such wonderful feedback on your recent stay and for your recommendations. We are delighted that we were able to please you and hope that you will return to stay with us in the hear future.

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Reviewed 5 November 2017

Stayed here Oct 2017 prior to attending a destination wedding in Negril. At check in was informed that the King Ocean View with balcony in the Pineapple House was not available. Sent to see another room there with Kingsley (an ancient bellman in a blue jacket who reminded me of Scatman Caruthers from "The Shining"). He intimated that we (my wife and I) should take the room he was showing us and we would get a better room the next day. The room we were shown was a lower category room in Pineapple. I have traveled the world, and have never been offered a lower category room during off season, when clearly the resort was not full. I challenged this offer at the front desk, and the room we had booked mysteriously appeared about 2.5 hours later.
The rooms in Pineapple are small at best, and nicely appointed. Ours overlooked the pool area. Unfortunately, the pool maintenance people congregated at the pool in the early morning, talking and laughing, making it impossible to sleep late. Guest congregated at the pool in the evening to play music off their phones and smoke marijuana.
The beach is quite beautiful, but useless. Ten feet into the water is a small drop off. When you hit bottom, it feels more like a rancid lake under you feet than the soft sand that is the hallmark of all great beaches. I spent two minutes in the ocean and decided to head for the pool.
The pool is large enough, with plenty of lounge chairs. Unfortunately, instead of the crystal clear water I expect in a filtered pool, it was murky. I decided not to risk these waters either.
A competing hotel review site claims that TV's can be requested from the front desk, as rooms do not come with TV. They are wrong. No TV's. There is a TV room, but you must arrive early or be at the mercy of other guest picks for programming.
On Monday evening, instead of partaking in the beach BBQ, which did look nice although I do not like dining on the sand at night, we ordered off the menu, and had it sent to us. The food for both my wife and I was worse than hospital food, which I am quite familiar with. As Round Hill is next to the small town of Hopewell, and a distance from MoBay, eating at the resort is the only choice.
At 5PM each day they literally gas the entire property in an effort to control the mosquitos. It would have been nice if someone had told us when we were checking in at 4:45PM.
When we spoke to Mr. Robinson, the manager, about our room reservation snafu, and the front desks lack of reasonable alternate appropriate rooms until we balked at the children's room, his response was to leave the property.
We did.
Round Hill clearly likes to cater to returning guests. It is quite proper, and the grounds are truly beautiful. If you are not hungry, do not wish to swim, and will tolerate the rude behavior of management, you may do well.

Room Tip: Do not take room 108 facing the pool
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
8  Thank setdoc7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded 6 November 2017

Dear Setdoc7,
Thanks for providing us with feedback on your recent stay. We are truly sorry that we were not able to live up to your expectations despite our team making every effort to fulfill your requests. We wish you all the best in your future travels.

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Reviewed 3 November 2017

Beautiful location, wonderful staff, really is a little piece of paradise in Jamaica. Verdant gardens extend down to the sea where the coral is gardened and full of life. Great variety of food and spa services offer everything from traditional braiding to familar therapies deliverd by excellent therapists.

Stayed: November 2017, travelled as a couple
Review collected in partnership with this hotel
1  Thank janesL2435AE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Omar R, General Manager at Round Hill Hotel & Villas, responded to this reviewResponded 7 November 2017

Dear JanesL2435AE,
Thanks for the wonderful review on your recent stay with us. It is good to hear that you had a wonderful stay and we look forward to your return visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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