First time visiting Cornwall and its beautiful part of the world. we stayed at Boscrege Caravan and Camping Park, owners Chris and Susannah was fantastic from time we arrived till the moment we left. We inquired about a bbq and they didn't have one but went out their way and found us one. Internet was a bonus kept kids entertained in the night and fast enough to stream movies and TV shows. Caravan was clean, large fridge freezer and very modern. We will definitely be coming back!
Toilet and showers were removed in between me booking site and arrival and whilst this is now clearly marked on the Website, I was not informed of this change despite the owners having my details. This spoiled my holiday as I had no shower and toilet available within my small caravan and when I tried to discuss this with the owner she was rude, arrogant and had absolutely no empathy for the inconvenience that she caused us. She barked at me that she would give me my money back. I refused this straight away as I understand the pressures that Covid has brought to small businesses. All I wanted from her was an acknowledgment of our inconvenience and maybe a small gesture of goodwill ( I suggested a Wi-fi pass was the sort of thing that I thought would have been appropriate and appreciated). She didn’t want to agree with anything and spent the whole conversation with me with her arms folded and seeming confrontational. I suggested that I would leave the matter with her to consider and could she please get back to me later in my stay . She never did. So we left a day early our holiday well and truely spoiled
We booked a tent pitch back in March 2020 for a camping holiday which (due to COVID) was eventually due to happen in the summer of 2021. During the time between our booking and our arrival the site owner Suzy had made the decision to close the toilet and shower blocks. The site is now advertised as not accepting tent bookings. Despite us not being able to stay there in a tent, the site not offering any of the facilities we booked for and the fact we were not informed of either of these changes (meaning we haven't had the chance to rebook elsewhere) the owner has downright refused to return our booking deposit and was extremely rude about it to boot. Looking at some of her responses to reviews on Pitchup it would appear I'm not the only one to have received this treatment. Anyone with this little integrity doesn't deserve your business. I am shocked to my core at such dishonest, unprofessional and unscrupulous behaviour.
I called the park before booking to check sleeping arrangements for 6 people including a baby. Nice lady said they could take a bed out of the twin room, but tell them before hand, which I did.
4 of us arrived with the baby, to be told that they knew nothing about the cot bed and no-one would help us that night. We sorted it between us, propping a mattress against the wall.
The caravan was suitable to meet our needs and equipped with crockery and cooking bits, which was good. However, whilst cleanliness is reported to be important by the owners, this is not a place I felt was clean, and antibac'd most of the place, before, during and on leaving.
Thick dust on the head boards, rips on the cushions, pillows thin and limp, dead bugs by the sofa and around by the lounge bedding, outside light broken, torch on key didn't work, microwave tatty and rusty, and left over tea and sugar in the caddys - hardly covid reassured.
Overall, this place was ok to be a point to start and end our day. It might be nicer in the sun, when you can explore the hills around and use the outside play area. If worried about hygiene then avoid.
My Partner and I had the most amazing trip to Boscrege. Due to Covid 19 restrictions we couldn’t fly abroad and I can honestly stay we had one of the best holidays ever!
The park itself is so peaceful and quiet and in a great location. There are so many walks direct from the campsite.
The caravan was immaculate, comfortable. We slept so well... it was just the break we needed!
The view from the top of the hill is breathtaking... worth the walk.
