There is good and bad to this hotel. I will attempt to cover both and give my view so you can decide if it is for you.
I would not revisit here, however I understand it may be right for some people, specifically those with families.
I would certainly not rate it as 4 star P (or whatever it claims under Thomson); I heard many guests speaking with the rep in the hotel each day suggesting similarly so it seems quite a wide view and not just mine.
Starting with the bad parts.
Maintenance at this hotel is poor in many areas.
Around the pool area there were lots of swimming tiles missing; more than just an odd one that had fallen off.
Similarly the wood was in bad need of replacing or re-painting.
This meant the areas looked a much lower standard, and for the sake of some simple maintenance and small cost I do not understand why these have been allowed to get in to this state.
In the hallways and rooms there was a lot of wood that was cracking at the edges and stained (you will see other pictures in the full list that show this, and again this is not acceptable in a hotel claiming to be a 4 star).
The bathroom had dirty grout. If this wants to be a true 4 star then this should be cleaned every now and again to get rid of this. (Again you will see other pictures that show this, and this should be simple for the hotel to fix so I do not understand why the hotel would miss this to effect the reputation).
The charges are simply unnecessary in a hotel that is claiming to be 4 star.
The local staff said this is local practice; however that is not acceptable in this day and age.
It felt like continual uplift and additional charges; although I must say that none of the staff were pushy if you did not want to take these.
The charges included:- wifi (19 euro for week), fridge (i think similar), and safe.
Note: Previous reports had suggested that there was a daily charge for towels. This is not actually the case. There is a 1 euro charge to CHANGE your towel if you want to washed; however no charge when you do not change it.
The recommended supermarket - just out the back gate - charges up significantly. There is another about 100m across the river in the next block that is significantly cheaper (I would say 10-15% which means it is worth it if not just for a can of coke).
The balcony furniture is plastic and cheap; not good enough for a 4 star quality today.
Lets talk about some of the good parts now.
The main reception areas are clean and large.
There is a good entertainment programme; whilst it is not for everyone it will offer a lot in the evening.
The Kids club looked very successful; it had a good base area and the kids all seemed very happy with their time their.
The pool area and space is great for families and large (they say 4000 square metres of water, and I can imagine it is of this order as this is standout quality).
The cleaners keep the hotel very clean overall; a great job in keeping rooms clean.
The staff are professional and friendly.
And now some mixed good and bad.
The food is extensive in range, and plentiful. However in my view there is not enough local cuisine represented, and the lack of selection of places to eat means that despite the wide range it gets tedious (as you will see more from other reviews that go into this more).
The location is quiet. However if you want to go somewhere local for a change this is an issue There is no personality to the place; and the walk to the lighthouse is one of the most boring roads with nothing to see; once there you will find selection of places to eat at a good price (and a lovely cheaper supermarket).
The bar is quite expensive when there isnt much option nearby; it is a 4 star so cannot mark down for this, however it is captive as little choice nearby, and the receipt seemed to suggest the bar was run by Tui??
If you want to be in the hotel, to have your family relax in a large pool area, and to go with the food that is provided each meal then this will be a good choice for you.
Otherwise I would suggest you consider reading more before making your choice.
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- Also Known As:
- Maspalomas Princess Hotel Gran Canaria