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“Fourth visit in 5 years ..... superb as always!”

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Seaside Grand Hotel Residencia
Ranked #1 of 217 Hotels in Maspalomas
Certificate of Excellence
GreenLeadersBronze level
Reviewed 3 weeks ago

My husband and I stayed here for seven nights (half board) at the beginning of September. It was our fourth visit here, which speaks for itself! This hotel is utterly superb and more than deserves its five star (plus) rating.
The setting and appearance of the hotel is lovely and oasis-like and you can enjoy beautiful views of the hotel pool, gardens and distant mountains as you dine outside on the roof top terrace at breakfast and dinner. The hotel is pristine and the rooms and outside areas are always kept immaculate.
The bedrooms are large, airy and beautifully decorated and the toiletries provided are of the highest quality. You have a spacious outside, private balcony/ terrace which is lovely when having a coffee in the morning ( capsule coffee machine and kettle along with generous complimentary supplies of fresh fruit and bottled water are replenished daily by the efficient housekeeping team).
It would be criminal not to go half board at this hotel.... the evening meals are stunning, four course affairs and meals are often of Michelin star quality. Each Sunday and Monday there is a sumptuous buffet night and the quality, variety and generosity of the food available has to be seen to be believed. Breakfast is served buffet style each morning and offers a wide and delicious selection of cooked to order hot dishes and continental items, abundant fruit, cheeses, yogurts and smoothies are also on display along with delicious cava and freshly squeezed juice.
The staff at this hotel are universally fantastic and of the highest calibre. They are friendly, polite and efficient and are a joy to interact with. Our housekeeping team were excellent and thorough. The waiters (both in the main restaurant and poolside restaurant) and the bar staff are all highly trained, efficient, friendly and knowledgeable. The excellent manager of this hotel is visible, hands on and accessible to all guests and makes a real effort to speak to and welcome all guests during their stay. We felt very valued as customers because of this. The reception team are also excellent and friendly.
The pool team (we encountered two different men I think) are very pleasant and always quick to provide immediate assistance in setting up your sun lounger . Nothing is too much trouble.
The hotel has an excellent gym, giant saltwater heated jet pool and an extensive selection of saunas for the use of all guests. My husband had a massage at the spa and thought it was amazing. All the spa staff were pleasant and helpful.
The hotel is close to the beautiful beach and sea (accessed via a rear gate) and the area itself is great . Reception provides you with a complimentary beach bag with towels and bottled water each time you go to the beach which is a really nice touch. Lots of good shopping, entertainment venues (including open air cinema) and good restaurants are in the immediate vicinity of the hotel.
I could write much more singing the praises of this hotel but need to stop somewhere! If you are after a tranquil, luxury hotel with excellent food and staff this is the place.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Lawley2107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Director General at Seaside Grand Hotel Residencia, responded to this reviewResponded 2 weeks ago

Dear guests,

Thank you for having returned for the 4th time to our Grand Hotel Residencia and for your lovely compliments. I am thrilled to read that you had a superb stay as always.

All of the team work hard to always meet and exceed our guests’ expectation and make their stay a memorable one. I am so happy that you had another tranquil holiday with us and appreciate that you especially mentioned the staff that makes the difference.

I cannot agree more that not going for half board is “criminal”. What a wonderful compliment for our culinary team!

Thank you to your detailed review our future guest could get a great impression what to expect during their holidays.

Once again we wish to thank you for your lovely feedback and loyalty and do look forward to your return for the 5th time.

Warm regads,

Robert Heitzig
General Manager
Seaside Grand Hotel Residencia*****GL

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7 - 11 of 652 reviews

Reviewed 3 weeks ago

My husband and I have just returned from an amazing week at Hotel Residencia.

It was our first stay but we definitely want to go back. I had a few questions so I emailed the hotel the week leading up to our stay and I always received prompt and informative replies. I took that as a great sign.

Once we arrived, we were offered a wonderful welcome drink on the Terrace then a short and useful orientation of the hotel before being taking to our room. Great start to our stay.

We had selected a pool view room and were allocated room 119. This is ground floor. We had a nice, spacious terrace looking onto a secluded garden space which also allowed us to walk through onto the pool space direct. Extremely helpful during the day. The room was very spacious, cool and housekeeping was amazing. Fantastic evening turndown service.

The pool staff are excellent and sort out your loungers, towels and have nice touches like cool water sprays. It's a lovely sleepy, calm space.

We used the pool bar for lunch a couple of times and the service and menu were excellent. You are never rushed and always taken care of.

We had selected half board. The restaurant is beautifully set out and the again the staff for breakfast and dinner take care of you. The ladies on the eggs station are amazing at breakfast time. And it's excellent 4 course fine dining for dinner. Dinner is from 7pm until 10:30pm but apparently very busy at 7pm so we always had a lazy cocktail on the downstairs Terrace and the. went for dinner after 9pm when it was quieter. Then it was back downstairs for a honey rum complimentary coffee in Piano Bar or the terrace. Perfect end to the evening.

We used the wellness centre for a number of treatments and again, highly recommend this. The staff are very knowledgeable and will guide you through the many options.

On our final day, we had to checkout our room by 12 noon but our pickup wasn't until 18:10 so we were given a spacious changing suite late afternoon to shower and change. Plenty of towels and toiletries. Meant we could enjoy a full day poolside. Everything is so well thought out for their guests.

In summary, the staff here are the best around. Everyone is highly skilled and knows their role and make the guest feel special whether you are a repeat guest or first time visitor. Best hotel ever.

Can't wait to come back.

Room Tip: Pick a poolside room
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  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank TannadiceTerrors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Director General at Seaside Grand Hotel Residencia, responded to this reviewResponded 2 weeks ago

Dear guests,

Thank you so much for having chosen our Grand Hotel Residencia for your holidays on Gran Canaria and for having taken the time to write such a fantastic review.

I am very happy to read that you rated our hotel as “simply the best” and “best hotel ever” and that you can’t wait to return.

I am pleased that your holidays started already before arrival and that our staff was able to help you beforehand quick and efficient.

Two of our main objectives are to offer a personalized service and to offer the highest quality of food carefully selected and prepared by our chefs in the restaurant and the bar. It is a pleasure to see that you found the food excellent and that you mentioned especially our breakfast chef.

It is great that you apart from the food and the service of our staff also enjoyed the spacious and well-appointed room as well as the spa.

Again, thank you for your stay and we look forward to serving you in the future.

Warm regards,

Robert Heitzig
General Manager
Seaside Grand hotel Residencia*****GL

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Reviewed 4 weeks ago via mobile

We spent a wonderful week at the Seaside Grand. The hotel was fabulous, one of the best we have stayed in. Stylish decor and
spotlessly clean. The staff were friendly and efficient, nothing was too much trouble. Great food served in lovely surroundings. We couldn't find fault with anything 10 out of 10....we can't wait to return.

Stayed: September 2017, travelled as a couple
7  Thank chandler55me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Director General at Seaside Grand Hotel Residencia, responded to this reviewResponded 4 weeks ago

Dear Mrs. Chandler,

Thank you so much for your recent stay at our Grand Hotel Residencia!

It is a great pleasure to read that you had a wonderful week with us and that the Residencia is one of the best hotels you ever stayed at. I highly appreciate the lovely words about the food and the staff and that you gave us 10 out of 10 points!

We look forward to welcoming you back in the future.

Warm regards,

Robert Heitzig
General Manager
Seaside Grand Hotel Residencia*****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We had 2 rooms with our friends - 8 nights (TUI).

For us Grand Hotel Residencia is the best hotel in Europe, with fantastic areas, deluxe rooms and Lovely staff (Paula, Marline, Josse, Johanna ...).

The pool is perfect for relaxation, the whole hotel is perfect and wonderful Food.

In our opinion truly the best hotel in Spain and Europe.

Just say one thing we didn't like, and that's a serious problem with the reception at Villa Edem.

The German receptionist hasn't education always speaks with screams, and worst of all, she goes without shoes.

Unfortunately, is a bad image for Grand Hotel Residencia

If you think we exaggerate please take a look in the morning, shorts, no shoes, shouts and talks to providers and your bellboy in a provocative and unpleasant way.

During dinner other guest of Hotel too spoke with us about the same situacion, The recepcionist told that she is de manager on villa edem, but these clients have some had photos and videos to load in holidaycheck and tripadvisor.
Really she's very rude and impolite.

Thank you very much for everything Dear Team, are the Best of Europe.

See you again in January 2018, hoping we can talk to the manager directly about this problem. (with our proofs).

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank alfredm66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Director General at Seaside Grand Hotel Residencia, responded to this reviewResponded 4 weeks ago

Dear guests,

Thank you very much for your recent stay with us. It is a pleasure to read that you had a fantastic stay with us and that you rated the hotel as best hotel in Spain and Europe!

I highly appreciate your lovely words about the staff, especially about Paula, Marlene, José and Johanna! I have shared your comments with them.

I regret the issues with the neighbor hotel, Villa Eden. I have addressed those with the owners of Villa Eden.
Again, thank you very much and we look forward to your return in January.

Best regards,

Robert Heitzig
General Manager
Seaside Grand Hotel Residencia*****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

La Residencia is our home since we came in 2004. We feel here as it was our home and it is a real paradise in Gran Canaria island. We would like to thank the hotel's team for their professionalism and for taking care of everything. Our big thank to Mrs Almudena, subdirector, who is a great person. And Victor, amazing person, Paco, great person, Jacobo, Marcos and the housekeeper, Miguel, Betty and Tamara, and all the stuff. Thanks for this wonderful holidays! See u very soon, Adrian and Gerard

Stayed: September 2017, travelled with friends
3  Thank Gerard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Director General at Seaside Grand Hotel Residencia, responded to this reviewResponded 4 weeks ago

Dear Adrian and Gerard,

Thank you for your recent stay at our Grand Hotel Residencia and for your loyalty since 2004! Being repeat guest such as you is the greatest compliment for us.

In my opinion the staff makes the difference and I appreciate the comments about the team and especially about, Mrs. Martin, Victor, Jacobo, Paco, Marcos, Miguel, Tamara and Betty. A great encouragement and for those mentioned!

Again, thank you so much and we look forward to your return.

Warm regards,

Robert Heitzig
General Manager
Seaside Grand Hotel Residencia*****GL

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Seaside Grand Hotel Residencia

Address: Avenida del Oasis 32, 35100, Maspalomas, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Maspalomas
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Maspalomas
#1 Romantic Hotel in Maspalomas
#1 Spa Hotel in Maspalomas
#1 Family Hotel in Maspalomas
#1 Luxury Hotel in Maspalomas
#13 Green Hotel in Maspalomas
Price Range: ₹ 32,109 - ₹ 82,184 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Seaside Grand Hotel Residencia 5*
Number of rooms: 94
Official Description (provided by the hotel):
The Seaside Grand Hotel Residencia, only member of “The Leading Hotels of the World” on the island of Gran Canaria, is situated in a place of exceptional beauty: an extensive palm grove in a natural park. At just a few steps from the sand dunes and beach of Maspalomas, the charming two-storey villas integrate harmoniously within the landscape, and enjoy spectacular views of the distant mountains. ... more   less 
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Also Known As:
Seaside Grand Maspalomas
Grand Hotel Residencia
Seaside Grand Hotel Residencia Maspalomas, Gran Canaria

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