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Reviews (720)
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All reviewsmichelin star qualityhalf boardexceptional hotelpool servicegran canariathe general managerrepeat guestspool restaurantpool guyfirst floorjunior suitebreakfast and dinnerfresh fruitcanary islandspalm treesthe ground floorwelcome drink
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Reviewed 23 September 2017

My husband and I have just returned from an amazing week at Hotel Residencia.

It was our first stay but we definitely want to go back. I had a few questions so I emailed the hotel the week leading up to our stay and I always received prompt and informative replies. I took that as a great sign.

Once we arrived, we were offered a wonderful welcome drink on the Terrace then a short and useful orientation of the hotel before being taking to our room. Great start to our stay.

We had selected a pool view room and were allocated room 119. This is ground floor. We had a nice, spacious terrace looking onto a secluded garden space which also allowed us to walk through onto the pool space direct. Extremely helpful during the day. The room was very spacious, cool and housekeeping was amazing. Fantastic evening turndown service.

The pool staff are excellent and sort out your loungers, towels and have nice touches like cool water sprays. It's a lovely sleepy, calm space.

We used the pool bar for lunch a couple of times and the service and menu were excellent. You are never rushed and always taken care of.

We had selected half board. The restaurant is beautifully set out and the again the staff for breakfast and dinner take care of you. The ladies on the eggs station are amazing at breakfast time. And it's excellent 4 course fine dining for dinner. Dinner is from 7pm until 10:30pm but apparently very busy at 7pm so we always had a lazy cocktail on the downstairs Terrace and the. went for dinner after 9pm when it was quieter. Then it was back downstairs for a honey rum complimentary coffee in Piano Bar or the terrace. Perfect end to the evening.

We used the wellness centre for a number of treatments and again, highly recommend this. The staff are very knowledgeable and will guide you through the many options.

On our final day, we had to checkout our room by 12 noon but our pickup wasn't until 18:10 so we were given a spacious changing suite late afternoon to shower and change. Plenty of towels and toiletries. Meant we could enjoy a full day poolside. Everything is so well thought out for their guests.

In summary, the staff here are the best around. Everyone is highly skilled and knows their role and make the guest feel special whether you are a repeat guest or first time visitor. Best hotel ever.

Can't wait to come back.

Room Tip: Pick a poolside room
  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank TannadiceTerrors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Director General at Seaside Grand Hotel Residencia, responded to this reviewResponded 28 September 2017

Dear guests,

Thank you so much for having chosen our Grand Hotel Residencia for your holidays on Gran Canaria and for having taken the time to write such a fantastic review.

I am very happy to read that you rated our hotel as “simply the best” and “best hotel ever” and that you can’t wait to return.

I am pleased that your holidays started already before arrival and that our staff was able to help you beforehand quick and efficient.

Two of our main objectives are to offer a personalized service and to offer the highest quality of food carefully selected and prepared by our chefs in the restaurant and the bar. It is a pleasure to see that you found the food excellent and that you mentioned especially our breakfast chef.

It is great that you apart from the food and the service of our staff also enjoyed the spacious and well-appointed room as well as the spa.

Again, thank you for your stay and we look forward to serving you in the future.

Warm regards,

Robert Heitzig
General Manager
Seaside Grand hotel Residencia*****GL

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Reviewed 14 September 2017 via mobile

We spent a wonderful week at the Seaside Grand. The hotel was fabulous, one of the best we have stayed in. Stylish decor and
spotlessly clean. The staff were friendly and efficient, nothing was too much trouble. Great food served in lovely surroundings. We couldn't find fault with anything 10 out of 10....we can't wait to return.

Stayed: September 2017, travelled as a couple
7  Thank chandler55me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Director General at Seaside Grand Hotel Residencia, responded to this reviewResponded 18 September 2017

Dear Mrs. Chandler,

Thank you so much for your recent stay at our Grand Hotel Residencia!

It is a great pleasure to read that you had a wonderful week with us and that the Residencia is one of the best hotels you ever stayed at. I highly appreciate the lovely words about the food and the staff and that you gave us 10 out of 10 points!

We look forward to welcoming you back in the future.

Warm regards,

Robert Heitzig
General Manager
Seaside Grand Hotel Residencia*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017

We had 2 rooms with our friends - 8 nights (TUI).

For us Grand Hotel Residencia is the best hotel in Europe, with fantastic areas, deluxe rooms and Lovely staff (Paula, Marline, Josse, Johanna ...).

The pool is perfect for relaxation, the whole hotel is perfect and wonderful Food.

In our opinion truly the best hotel in Spain and Europe.

Just say one thing we didn't like, and that's a serious problem with the reception at Villa Edem.

The German receptionist hasn't education always speaks with screams, and worst of all, she goes without shoes.

Unfortunately, is a bad image for Grand Hotel Residencia

If you think we exaggerate please take a look in the morning, shorts, no shoes, shouts and talks to providers and your bellboy in a provocative and unpleasant way.

During dinner other guest of Hotel too spoke with us about the same situacion, The recepcionist told that she is de manager on villa edem, but these clients have some had photos and videos to load in holidaycheck and tripadvisor.
Really she's very rude and impolite.

Thank you very much for everything Dear Team, are the Best of Europe.

See you again in January 2018, hoping we can talk to the manager directly about this problem. (with our proofs).

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank alfredm66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Director General at Seaside Grand Hotel Residencia, responded to this reviewResponded 18 September 2017

Dear guests,

Thank you very much for your recent stay with us. It is a pleasure to read that you had a fantastic stay with us and that you rated the hotel as best hotel in Spain and Europe!

I highly appreciate your lovely words about the staff, especially about Paula, Marlene, José and Johanna! I have shared your comments with them.

I regret the issues with the neighbor hotel, Villa Eden. I have addressed those with the owners of Villa Eden.
Again, thank you very much and we look forward to your return in January.

Best regards,

Robert Heitzig
General Manager
Seaside Grand Hotel Residencia*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile

La Residencia is our home since we came in 2004. We feel here as it was our home and it is a real paradise in Gran Canaria island. We would like to thank the hotel's team for their professionalism and for taking care of everything. Our big thank to Mrs Almudena, subdirector, who is a great person. And Victor, amazing person, Paco, great person, Jacobo, Marcos and the housekeeper, Miguel, Betty and Tamara, and all the stuff. Thanks for this wonderful holidays! See u very soon, Adrian and Gerard

Stayed: September 2017, travelled with friends
3  Thank Gerard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Director General at Seaside Grand Hotel Residencia, responded to this reviewResponded 13 September 2017

Dear Adrian and Gerard,

Thank you for your recent stay at our Grand Hotel Residencia and for your loyalty since 2004! Being repeat guest such as you is the greatest compliment for us.

In my opinion the staff makes the difference and I appreciate the comments about the team and especially about, Mrs. Martin, Victor, Jacobo, Paco, Marcos, Miguel, Tamara and Betty. A great encouragement and for those mentioned!

Again, thank you so much and we look forward to your return.

Warm regards,

Robert Heitzig
General Manager
Seaside Grand Hotel Residencia*****GL

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Reviewed 7 September 2017

It is hard to fault this hotel. The staff were extremely courteous and helpful. The restaurant and bar areas were both well presented and efficient. The standard of food was very high and consistently so. The rooms and facilities were excellent. The pool area was pleasant (sunbeds maybe a little close together if it was full but this didn't apply when we stayed) and the pool itself was very nice.

So what's not to like? I liked the island of Gran Canaria from what I saw of it but Maspalomas itself is not an especially attractive resort although the Dunes closer to Playa del Ingles are spectacular. Put this hotel in somewhere more attractive and I would be a routine repeat guest. But that's just personal taste - I am sure it has many repeat guests regardless and those who love the area.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank LarKir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, Director General at Seaside Grand Hotel Residencia, responded to this reviewResponded 13 September 2017

Dear guests,

Thank you so much for having stayed with us in August and for having shared your experience with us.

I am thrilled to read that you found it hard to fault the hotel and that you found the staff extremely courteous and helpful and the rooms and facilities excellent.

I regret that you did not like Maspalomas, the newest resort of the island, so much. As you say, it is a personal taste and the island itself, considered to be a mini continent, has a lot to offer.

We hope to welcoming you back anyways in the future in order to pamper you again at the Residencia.

Best regards from Gran Canaria,

Robert Heitzig
General Manager
Seaside Grand Hotel Residencia*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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