We stayed for a murder57 murder mystery evening for a 40th birthday as a group of nine of us. Friendly and helpful staff on reception were welcoming and the afternoon tea was tasty and enjoyable. Lovely room - great stay! Would highly recommend
Dear Kate C,
Thank you for your fantastic feedback! We're so glad to hear that you had a fabulous time during the Murder57 Mystery evening and that your group enjoyed celebrating such a special occasion with us.
It’s great to know that our reception team made you feel welcome and that the afternoon tea added to your experience. We're also delighted that you found your room comfortable and had an overall enjoyable stay.
Thank you for recommending us—we look forward to welcoming you and your group back for more memorable experiences in the future.
Kind regards
John Mitchell
Operations Manager
Great stay and great food, staff were excellent, Tim in the restaurant was very attentive and tom on the bar was very professional. Check in and check out was fast and efficient. Had all the information about the hotel services in the room which was very helpful. would stay here again if in the area
Dear 19985YUjohnm,
Thank you for sharing your feedback following your stay at Mercure Tunbridge Wells. We’re thrilled to hear you had a great experience and that the food, staff, and overall service met your expectations.
It’s wonderful to know that Tim in the restaurant and Tom at the bar stood out for their attentiveness and professionalism. We'll be sure to pass on your compliments to them, as well as to the rest of the team. It’s also great to hear that check-in and check-out were seamless and that the information in the room was helpful.
We look forward to welcoming you back the next time you're in the area. Thank you once again for your kind words.
Kind regards
John Mitchell
Operations Manager
Lovely hotel. The staff were so friendly and welcoming. I was greeted every morning when the staff walked past and everyone had a smile on their face.
I felt so at home and loved every minute of my stay. Thank you so much to all the team and I would be happy to stay again
Dear franksR6261ZR,
Thank you for your lovely feedback! We’re delighted to hear that you enjoyed your stay at Mercure Tunbridge Wells and that our team’s friendliness made you feel so welcome.
It’s always our goal to create a warm and inviting atmosphere for our guests, and knowing that you felt at home with us is truly rewarding. We’ll be sure to share your kind words with the entire team, as they will be thrilled to know they made a positive impact on your experience.
We look forward to welcoming you back for another wonderful stay in the future.
Kind regards
John Mitchell
Operations Manager
A one-night stay at the Mercure Hotel, Tunbridge Wells was part of a gift package my wife and I received on our anniversary, and was the first time we had ever stayed at one of this chain's hotels.
Right from the start, I was impressed, not only with the building - it boasts a magnificent oast house style roof - but with the friendliness and efficiency of the staff.
Throughout our stay, the staff at reception, in the bar and restaurant , and the house service team were friendly, happy to help, and prepared to go that extra mile if need be to ensure we had a good stay.
Personally, I was sad we only had one night there, as it felt more like staying in the home of old friends, than as customers at a hotel.
Can't praise the staff enough.
Dear countyroamer,
Thank you so much for taking the time to share your wonderful experience at Mercure Tunbridge Wells. We're thrilled to hear that your anniversary stay was memorable and that you were impressed by both the hotel’s unique architecture and the warm, welcoming service from our team.
It's truly heartening to know that our staff made you feel at home and went above and beyond to ensure you had a pleasant stay. We’ll be sure to pass on your kind words to the reception, bar, restaurant, and housekeeping teams, who will be delighted to know they contributed to making your stay special.
We hope to welcome you and your wife back for a longer stay in the future, so you can enjoy even more of what we have to offer. Thank you once again for choosing to celebrate such a special occasion with us.
Kind regards
John Mitchell
Operations Manager
Room not cleaned, during a 3 days trip, id 2 nights 4 and 5 of september
I can understand the difficulty about the service room , because at 10h30 we still have the paper on the door 'we are slipping', but at 10;30..... only 10:30 when the documentation about the availibility of the room says' not before 3:00 PM. except paying 10 £ per hour before 3:00 PM.
When arriving, 10:oo PM , viewing this situation, the second night of september 5, I tried to call rthe reception: --> nobody to take the call...
When complaining at the reception, the person, a woman at 8:30 next day id september 6, , in front of me, didn' t seem to understand my remark and do ......nothing, Fully ignorance: NOT acceptable to a such 'chain', the main criteria to select an hotel, and book a room in this town.
Dear 594jjt,
Thank you for taking the time to provide feedback on your recent stay at the Mercure Tunbridge Wells Hotel. I sincerely apologize for the issues you encountered during your visit, particularly regarding the lack of room cleaning and the response to your complaint.
We understand how frustrating it must have been to return to an uncleaned room and to feel that your concerns were not addressed appropriately. This falls short of the high standards we aim to maintain, and I’m truly sorry for the inconvenience this caused during your stay.
Regarding the timing of the room cleaning, we strive to accommodate all our guests' needs, but it’s clear that our service fell short on this occasion. Your comments have been shared with our housekeeping and front desk teams to ensure that such situations are handled better in the future.
We value your feedback and will use it as an opportunity to improve our services. I hope we will have the chance to welcome you back in the future and provide you with the experience you expect from our hotel.
Thank you once again for your feedback.
Kind regards
John Mitchell
Operations Manager
