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“Very good but not 5 star”

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Pestana Vila Sol, Vilamoura
Ranked #18 of 36 Hotels in Vilamoura
Reviewed 5 August 2012

We knew the area well having stayed in apartments before so knew a car would be essential. This is a great location as it's easy to get into Vilamoura but good for access to the motorways and main roads to access the Algarve.
When we checked in at 2.30pm, there was only one member of staff on reception and whilst she did her best, there were queues and she was flustered. At other times, however, we found the reception staff to be very good and responsive to our needs. The room was very good. It was spacious and well appointed with a lovely balcony. Cleaning the room was an issue, however. On one occasion, no toiletries were left (including toilet rolls) and on another, our bins were not emptied. It was not until when we complained at this stage that our room vas vacuumed (8 days into our stay). This was disappointing and we did receive an apology from the head of housekeeping, although this was hardly 5 star service.
We stayed bed and breakfast and the food selection was very good. The choice of eating outside overlooking the water and golf course was a good start to the day although the service from the waiters clearing the tables was a bit haphazard with some of a very high standard and others making you feel rushed, leaning over to take crockery just as you were about to finish.
The hotel was busy (although it was the week before the main schools broke up) and on two occasions went we went to the pool, all the loungers were taken up, which was a bit disappointing.
We didn't eat at the hotel as we felt that the food was expensive but this was hardly a problem as there is so much choice in Vilamoura.
There is plenty of car parking at the hotel (not always the case in Vilamoura town), and the tennis and golf facilities are of high standard.
All in all, it was a very enjoyable stay which for the price (we booked direct), could be considered very reasonable.

Room Tip: If you hire a car, be aware of the new motorway toll system
  • Stayed: July 2012, travelled as a couple
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3  Thank daveybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (923)
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Reviewed 1 August 2012

From the moment we checked in, to the moment we checked out we had an absolutely wonderful time. Being younger travellers, my friend and I are used to be treated decently but not incredibly well. That was not the case at Pestana. We were treated like the resorts best clients from the moment we checked in. The rooms were slightly dated but still quite nice, the restaurants had delicious food, but was slightly pricey (as was the rest of Vilamoura). The pool was fantastic. The hotel provided a free shuttle into Vilamoura three times a day. If the shuttle times don't suit you, the resort is just a 6 to 7 euro cab ride from the main centre. The breakfast buffet was plentiful and delicious. I would stay here again in a heart beat and would recommend it to anyone.

  • Stayed: July 2012, travelled with friends
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2  Thank TaraM88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2012

This was a return trip for me and my 5 year old son (but a first time stay for my husband) and I think it was even better than the last time. We had booked 10 days half board from 7th July and had a really wonderful and relaxing stay.

The staff are all very pleasant and attentive (without being at all overbearing) and really do go the extra mile to make sure that everything is to your liking. My 5 year old is a very plain eater and every night chef made a special dinner plate for him and the staff always made you feel that nothing was too much trouble. Patricia and Miguel in the restaurant were particularly helpful but the total star for us was Marta who was a real credit to the hotel, very engaging and interested in the guests and wonderfully attentive and friendly to our son Ben.

We spent most of our time at the hotel pool which is never particularly busy and very well served by pool staff and the pool bar which we used for lunch most days and is mostly well priced we thought, for example large tuna baguette with salad etc and fries for 9 Euros (although 5 Euros for a Magnum ice-cream was a bit steep!). We had hired a car for the duration of the holiday (its not expensive and an easy drive from Faro) and visited Vilamoura, Albufiera, Aqualand and a few local supermarkets for provisions (and very delicious and cheap port to bring home).

The hotel grounds are beautifully maintained and Ben had lots of fun with the ducks, fish and frogs that inhabit the enormous ponds. Breakfast outside is a particular pleasure for a 5 year old when you can feed part of your bread to the ducks. The hotel itself is also well maintained and we had a very comfortable emperor bed (the largest I think you can get) with a selection of different types of pillows to choose from in our classic garden room.

We really enjoyed our holiday, it was so relaxing, easy-going and effortless for us. We are planning on returning again next year.Thanks Vila Sol.

Room Tip: We prefer the garden rooms - peaceful and with room for our son to safely play outside.
  • Stayed: July 2012, travelled with family
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3  Thank RuthFC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2012

I stayed at this hotel last weekend with my husband and my 3 1/2 year old daughter and have to say that I was very pleasantly surprised with this hotel! We normally stay at the hilton or the lake resort however they were ridiculously overpriced and We got a great price bed and breakfast here! And so, with the 'you get what you pay for' attitude, we checked in with a certain amount of trepidation! Ad we couldn't have been more wrong!

What was good

(1) the rooms - we got a standard villa and was really pleasantly surprised by the standard of room! Bathroom was huge, the room fit in a queen bed and a children's bed and the outside space contained chairs and sunbeds! Was perfect!

(2) the pool - beautiful pool and most importantly for us, there was a smaller children's pool which was great for our daughter. There were always sunbeds available and clean towels. Very impressed! Pool bar was also good with nice food available for lunch. Not masses of choice for kids so I shared my meal with my daughter.

(3) the location - we had a car as we like to go out to eat in vale du lobo and this was perfect for s as we we in between there and the marina. If you don't have a car, you may struggle and have to pay a lot out in taxi's.

(4) the staff - lovely staff who were helpful and couldn't do enough to help!

What could be better

(1) breakfast - some parts of breakfast were superb, these being the egg chef, the bread and the fruit; I did however find there was not as much choice as ou might find elsewhere. This is just nit picking now though as I was not dissatisfied at all. Just wish there would have been kids yogurts, more choice of cereal etc.

In summary, a great hotel to stay in with your family for a really reasonable price! We really enjoyed it and will definitely return there!

Room Tip: If you have a family, one of the villa's with the gardens would be perfect for you!
  • Stayed: July 2012, travelled with family
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3  Thank Happygirl313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2012

My wife and I, and my parents, stayed here for a week B&B last week and we were all very impressed. The hotel itself is very nicely designed and laid out, and the staff are absolutely fantastic.

Pool is a decent size, if a little on the cool side, and there's never any problem getting sun loungers or umbrellas (no one is rushing down at 7am to reserve the loungers!).

Room tip would be to ask for one of the pool-side villas. These are spacious and conveniently located for the pool - villas in block 18 would be our favourites. The bathrooms are huge, the bed the biggest we've ever experienced in any hotel and the rooms comfortable in general. Every area of the hotel is spotless (as is Vilamoura in general in fairness). Breakfast (buffet) is good, but we've had better elsewhere.

As other reviewers have said, the location is a bit remote. But, if you don't want to hire a car, a shuttle bus runs into Vilamoura itself 3 times a day, or you can take a taxi obviously. The local supermarket (Pingo Doce) is excellent, and worth visiting if you do have a car (as hotel drinks are very expensive).

Also recommended is a day trip to Forum Algarve if you like shopping - lovely architecture and layout and located very close to Faro airport.

Room Tip: Block 18 for the poolside villas - avoid room 1001 as there's a pump house next to it which is q...
  • Stayed: July 2012, travelled with family
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4  Thank Declan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Vila Sol, Vilamoura

Address: Morgadinhos | Morgadinhos, Vilamoura, Quarteira 8125-307, Portugal
Region: Portugal > Algarve > Faro District > Quarteira > Vilamoura
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#7 Business Hotel in Vilamoura
#9 Spa Hotel in Vilamoura
#14 Family Hotel in Vilamoura
#15 Luxury Hotel in Vilamoura
#15 Romantic Hotel in Vilamoura
Price Range: ₹ 5,662 - ₹ 15,434 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Vila Sol, Vilamoura 5*
Number of rooms: 189
Official Description (provided by the hotel):
The Pestana Vila Sol is a 5-star hotel in Vilamoura, in the Algarve. It is perfect for those looking to take a family vacation and to relax with a round of golf or tennis, or simply take a dip in one of the swimming pools. It is located just 7 minutes by car from Vilamoura beach and 5 minutes by car from the marina. The hotel offers one restaurant and 2 bars. You can also make use of the gym, indoor swimming pool and jacuzzi. For the youngsters, we offer a game room, a playground and a Kids Club available during the summer months. Each room includes a private balcony or patio and has Wi-Fi and a flat-screen TV. ... more   less 
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Also Known As:
Pestana Vila Sol Golf Hotel Vilamoura
Pestana Vila Sol Golf And Resort Hotel
Vila Sol Hotel
Vila Sol Resort

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