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“Very nice short stay”

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Crowne Plaza Hotel Brussels Airport
Ranked #3 of 12 Hotels in Diegem
Reviewed 1 May 2012

Stopped over for one night and was impressed by the staff, food and quality of the rooms.
My room was very nice, had a large TV with plenty of multi language channels that were easily filtered to show only the relevant ones. Also there was a desk and sofa so prolonged business visits would be very easy to cope with. Bathroom was very clean and had both a bath tub and shower cubicle, which for some reason always impresses me.

Reception was spacious and attractive; bar was small but served reasonable food.
Only criticism again is no free wifi. Seems Europe is miles behind the US in terms of what I consider a fundamental part of any business trip.

Other than that, nice hotel, nice stay, would both recommend and also stay at my own expense.

Room Tip: My non smoking room was better than my colleagues smoking room
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  • Stayed: April 2012, travelled on business
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Thank WolfyManUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this reviewResponded 3 May 2012

Thank you for your kind feedback and for choosing Crowne Plaza. We are delighted to hear that you enjoyed your stay and you liked the room an other facilities.
I am sorry that we have disapointed you with our Internet connection. We have duly noted your comments and are constantly reviewing our prices and quality that we offer versus our competitors. All our guests’ feedback is important to us and we appreciate you taking the time to review your overall experience with us.

Best regards,
Françoise Rennotte
Reservations Manager

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544 - 548 of 971 reviews

Reviewed 27 April 2012

I stayed here for 2 nights on business and the hotel has good facilities and the staff are really friendly and efficient. It is amazingly convenient for Brussles aiport which is only 5-10 minutes away and there is a frequent free shuttle bus that leaves and arrives from level 0 in the airport.

The rooms are fine with a particularly good TV system and ther bathrooms are well appointed. The internet facilities work well although in the rooms they are on a wire and so a little bit dated because of that - wireless is pretty much standard for business hotels these days.

The only significant negative is room service. The menu is somewhat limited but on both evenings the food was cold. There doesnt appear to be an effective way of keeping your food warm.

  • Stayed: April 2012, travelled on business
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Thank Rodsussexuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this reviewResponded 3 May 2012

Thank you so much for your kind feedback. We are pleased to hear that you enjoyed your stay and our proprety. Thank you for your feedback about our room service. We will be discussing this matter with our Restaurant Manager, in order to see how we can be more effictive in this area. We hope to welcome you back again in the near future.

Best regards,
Françoise Rennotte
Reservations Manager

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Reviewed 27 April 2012

That's already the second time I go there for business purpose. The rooms are very large and clean.
Dinner prices are pretty high. As you don't really have the choice to go in an other restaurant around (no ones !) price are high, but the quality is there !
Superb hall with fountains, give you a real good feeling automaticaly when you arrive.

Room Tip: If you can go to the executive floor, go .. There is an open bar, with free food and drinks.
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  • Stayed: March 2012, travelled on business
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1  Thank MRBP77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2012

5 Star Hotel but expensive for night accomidation when conferance on at hotel the room charges almost double.

Room Tip: The only rooms with a view at at the rear of the hotel overlooking the park and fron the 4th Floor u...
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  • Stayed: April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank silverjet9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrowneHotel, Manager at Crowne Plaza Hotel Brussels Airport, responded to this reviewResponded 3 May 2012

Thank you very much for your feedback. We are pleased to know that you found the quality of the hotel suitable for your needs and it made you to come back again. We value our regular guests and hope to welcome you back again soon.

Best regards,
Françoise Rennotte
Reservations Manager

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Reviewed 20 April 2012

Pleasant and comfortable airport hotel with delightful grounds.

Advantages:
5 mins from Brussels airport. At weekend no shuttle bus, but complimentary taxi service.
Quite rooms even though airport is visible from front of hotel.
Comfortable beds and well equipped bathrooms.
Good conference facilities

Disadvantages:
Wifi or Internet costs more per day than a whole month of unlimited service at home in the UK.
Buffet lunch good value and quality; evening meal pleasant but 30 percent pricier than equivalent meal in town.
Breakfast selection vast, but let down by watery and sugary orange juice. Also scrambled eggs looked and tasted as if they were made hours previously!
Some issues at the front desk getting an accurate final invoice.

Stayed: April 2012
Thank Tipsyagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Brussels Airport, responded to this reviewResponded 31 May 2012

Dear Tipsyagain,

Thank you for staying with us and leaving such a detailed review. We are pleased you enjoyed our hotel locations as well as your room accommodations. We are deeply sorry you found the cost of Wi-Fi less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.


Sincerely,
Jaime W
Case Manager
IHGCare

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Additional Information about Crowne Plaza Hotel Brussels Airport

Address: Leonardo da Vincilaan 4, Diegem 1831, Belgium
Phone Number:
Region: Belgium > Flanders > Flemish Brabant Province > Diegem
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Diegem
#1 Business Hotel in Diegem
#1 Family Hotel in Diegem
#3 Luxury Hotel in Diegem
Price Range: ₹ 6,765 - ₹ 21,284 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Brussels Airport 4*
Number of rooms: 315
Official Description (provided by the hotel):
Just a stone's throw away from Brussels National Airport, Crowne Plaza Brussels Airport has it all! Surrounded by the Corporate village, home of many intl companies HQs, alongside the ring leading to all European cities and flattered by a beautiful 3HA park, Crowne Plaza Brussels Airport is the ideal place to be, being for business or leisure.Combining professional conferencing, 1st class equipment and personalized service is a MUST for us. Our 315 rooms (incl. club rooms and suites) are the perfect haven of peace. Furnished with state of the art equipment on top of all standard facilities, our rooms will certainly fit your need for tranquillity to work or relaxation after work. Staying with us for leisure? No problem, enjoy the comfortable furniture and great bathroom, sit back and relax!Stay connected to the world, using our WIFI high speed internet connection in the lobby and conference room. Should you need privacy, high speed internet is as well available in the rooms.Taste one of our delicious, home made dishes in the restaurant and whenever the weather allows it, try one of our finger licking BBQ. Just thirsty? Try one of our famous Belgian beers in the bar.If you are looking for a meeting space, we certainly have what you are looking for. With many possibilities, our 900m of meeting facilities, all with daylight, will certainly fit your requirements ... more   less 
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Also Known As:
Crowne Plaza Brussels Airport
Crowne Plaza Diegem

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