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Reviewed 11 October 2017

I stayed at the Hilton Zurich on 10/7/17 before having to leave for an early flight on 10/8/17. We used the shuttle service to/from the airport for our flights and also used the shuttle to get back to the airport in order to take the Flughafen train to the Zurich HB station so we could enjoy time in town. Shuttle came frequently and had a large cargo trailer for lots of luggage. The shuttle does cost 5CH which we were only charged upon our return to the airport when we checked out. You also need a ticket to board the shuttle from the hotel so make sure you get this from the front desk! As a Hilton Honors member I was given an upgrade to a larger room. I also received a free drink ticket for the lobby bar. I left my wedding rings on the bathroom counter when I checked out. I contacted the hotel via email and phone within an hour of checking out. Although it took the staff two days to confirm they had my rings, once they did they returned them very swiftly! I appreciate the integrity of the staff in returning my rings - they are very precious to me!

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 424kristinec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Front Office Manager at Hilton Zurich Airport, responded to this reviewResponded 12 October 2017

Dear 424kristinec
Thank you very much for the lovely feedback about your stay at the Hilton Zurich Airport. It has been a delight having you here and we appreciate the nice words towards our team members and services. We are happy to hear that you enjoyed the free upgrade as a Hilton Honors member as well as our frequently running shuttle
We are looking forward to welcome you again!
Best regards
Mark V.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

This hotel is long overdue for a major remodel. Everything about this property is dated--from the layout to the room furnishings and plumbing fixtures. The service is up to typical Hilton standards--but the property itself is simply not.

  • Stayed: October 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
3  Thank Nomad-RobG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Front Office Manager at Hilton Zurich Airport, responded to this reviewResponded 11 October 2017

Dear Nomad-RobG
Thank you very much for taking the time to write us your honest feedback after your recent stay with us.
We are sorry to hear that you could not enjoy the time with us, but are happy that you appreciated our dedicated colleagues who provide a good service.
If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Best regards
Mark V.

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Reviewed 10 October 2017 via mobile

Restaurant staffs were extremely friendly and polite(especially the trainee), service was efficient, enjoy the stay here.
Received a bottle of water when check-in at the counter. There is also bike rental at the hotel, u can go out in the woods behind the hotel.

Stayed: October 2017
Thank Joy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Front Office Manager at Hilton Zurich Airport, responded to this reviewResponded 11 October 2017

Dear Joy C
Thank you very much for choosing the Hilton Zurich Airport and for the positive feedback.
Great that you enjoyed our extremely friendly and polite staff in the restaurant.
The entire team is looking forward to welcome you the next time.
Best regards
Mark V.

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Reviewed 10 October 2017 via mobile

Very good food, fresh, personnel nice and friendly, helpful. Good reception. Clean rooms. Very large tv, very quiet rooms. Shuttles that can bring you to the airport anytime at no cost. I like it here. Keep up with the good work

Stayed: October 2017, travelled on business
Thank Stefana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Front Office Manager at Hilton Zurich Airport, responded to this reviewResponded 11 October 2017

Dear Stefana P
Thank you for your positive 5 star review!
Great that you enjoyed our friendly and helpful staff as well as our clean rooms.
The tire team is looking forward to welcome you the next time.
Best regards
Mark V.

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Reviewed 10 October 2017 via mobile

Nice hotel and friendly staff..rooms are comfortable and amenities provided are good..10min drive from the airport which is perfect..jogging track just behind,for those who would like to keep fit. Also equipped with a fitness room for those who prefer indoors. Breakfast was good. Would definitely recommend the hotel

Stayed: October 2017, travelled on business
Thank Yannick N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G M, Front Office Manager at Hilton Zurich Airport, responded to this reviewResponded 11 October 2017

Dear Yannick N
Thank you very much for your stay and the positive feedback!
Great that you enjoyed our friendly staff as well as our good breakfast.
The entire team of the Hilton Zurich Airport is looking forward to welcome you the next time.
Best regards
Mark V.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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