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All reviewsaqua barsri lankabeautiful hotelsea viewrooms are spaciousstayed here for one nighthousekeeping staffother hotelstable tennisspecial thanksf bspent two nightsdeluxe roomthe east coastwater sportsfront office managergreat pool
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21 - 26 of 728 reviews
Reviewed 15 August 2018 via mobile

PROS
Excellent location
Charming staff
Clean and large room with great view
Fairly priced

CONS
Buffet food never properly hot
Beach bar played absurdly loud music. Same songs over and over again
Service super slow

Stayed: August 2018, travelled as a couple
Thank HillRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Relati... E, CRM at Amaya Beach, responded to this reviewResponded 15 August 2018

Dear HillRose,

Ayubowan from Amaya Resorts and Spas!

Thank you for your review. Your wonderful comments are greatly appreciated and we hope your experience at Amaya Beach , Passikuda, will bring you back for another memorable stay, soon.
.
Thank you for your valued patronage.
Warmest Regards,

Deepika Dissanayake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018

After a 5 day round trip we were warmly welcomed in the hotel. On arrival we received a freshly pressed juice and a refreshing towel. The check-in was quick and smooth. Employees immediately showed us the main rooms in the house and took us to our room.

The room: It was large, modern and very clean. The room service was excellent. It was always cleaned in the morning. In the evening stuff always inquired at the same time if everything was still okay or if we needed something else.

The spa area: We visited it on two different days. The scheduling was perfect. Just as pleasant were the massages themselves. The staff acted very professional, friendly and courteous. Here you could switch off really well - wow!

The food: Also the food in the restaurant was excellent. Every day the food was beautifully presented as a buffet or it was prepared freshly at grill stations. The food was always immediately refilled. There was a lot of effort to allow the guest enjoying traditional food, always responding quickly and easily to individual requests. The food was very varied. Respect!

The service staff: The service staff always met us with a laugh on their lips, even when it was very busy. Orders were quickly received and fulfilled. It was also particularly impressive that managers took time each day (morning and evening) to ask each guest how he was, how the day had gone, or whether everything was alright. The talks were not set up, but as a guest you felt very appreciated.

The Aqua Bar: The service at the Aqua Bar was outstanding. Very friendly staff who worked together quickly and competently as a team. Especially the cocktails were very delicious, but also on individual requests. Orders were brought to the pool as well as to the beach. Especially noticeable to us was that the bar was actually staffed at all times by staff. So you could order drinks all the time. This wasn’t the case in the other hotels of our trip.

For us personally, the stay at this hotel was so excellent that we decided at short notice to extend our journey. Again, the staff of the front desk helped us extremely.

All in all, we can only say that the hotel itself, but especially its stuff made our holiday unforgettable. Never before we felt like this. And one thing is clear: we will be back!

  • Stayed: August 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank VoglLisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Relati... E, CRM at Amaya Beach, responded to this reviewResponded 15 August 2018

Dear VoglLisa,

Ayubowan from Amaya Resorts and Spas!

This a fantastic review indeed. Thank you so much for the time and effort you must have put intothis. Your wonderful comments are greatly appreciated and we hope your experience at Amaya Beach , Passikuda, will bring you back for another memorable stay, soon.
.
Thank you for your valued patronage.
Warmest Regards,

Deepika Dissanayake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018 via mobile

Just got back from a family holiday in pasikuda bay and cannot recommend this hotel enough.
Fantastic hotel and facilities but holiday made special by the staff who could not have been more helpful and friendly. The only poor behaviour I witnessed was by visitors some of whom seemed to think it is acceptable to treat hotel staff appallingly
Thanks to all the team at Amaya we cannot wait to come back

Stayed: August 2018, travelled with family
Thank shar0n0shea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Relati... E, CRM at Amaya Beach, responded to this reviewResponded 14 August 2018

Dear Shea,

Ayubowan from Amaya Resorts and Spas!


Thank you for taking out time to post this fantastic review. We are honoured to have hosted you. You should definitely come back again to stay with us and experience the complete hospitality. We look forward to welcome you in the near future

.
Thank you for your valued patronage.

Warmest Regards,

Deepika Dissanayake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2018 via mobile

The most disappointing experience. Sri Lanka is known for its warmat and hospital. Regrettably, we did not see either of them. In addition, there were compromise on cleanliness or highgene. In short, I will not reccommed this hotel to anyone.

Stayed: August 2018, travelled with friends
2  Thank mjmSharaaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Relati... E, CRM at Amaya Beach, responded to this reviewResponded 14 August 2018

Dear Sharazz,

Ayubowan from Amaya Resorts and Spas!

Thank you for your feedback.

We are deeply saddened in reading your comments. We wish to extend our most sincere apologies for any shortcomings occured during your stay

Thank you very much for taking the time to share your valued feedback with us .


Warmest Regards,


Deepika Dissanayake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2018 via mobile

When we arrived check-in was seamless. We were given a very much appreciated cold towel and refreshing drink. Our suitcases were promptly taken up to our room.

We stayed on the second floor of the hotel with a beach view and balcony.

Our room was immaculate and extremely spacious. It had all the creature comforts that we required ie. large bed, wi-if, powerful shower, bath, air conditioning, mini-bar. There was a good variety of food for breakfast and evening dinner.

The staff were friendly and this I feel is a good reflection of the hotel and why we would come back again. I would especially like to thank two people in particular:

1. Our house keeping attendant Piratheep he really went out of his way to ensure that we had a very pleasant stay and kept our room tidy.

2. The pool attendant Amit - it was never a problem for him to set up the sun lounger for us, bring us towels and he would always make time to have a quick chat.

We had a REALLY lovely stay at this hotel it was a great experience.

Stayed: August 2018, travelled as a couple
Thank Go794922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Relati... E, CRM at Amaya Beach, responded to this reviewResponded 13 August 2018

Dear Guest,


Ayubowan from Amaya Resorts and Spas!

Thank you for sharing your experience at Amaya Beach on Tripadvisor and deeply appreciate your kindness shown, in recondition of the efforts of our hardworking staff members. We are delighted that you enjoyed a pleasant stay with us. We look forward to welcoming you back to Amaya Resorts and Spas!

Thank you for your valued patronage!

Warmest Regards,

Deepika Dissanayakwe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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