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6 - 11 of 35 reviews
Reviewed 18 August 2014

Travelling with my 12 year old daughter on a road trip across France and Spain, this was the first place we stayed and none of the subsequent seven hotels or guest houses was better. Sylvie was charming and so helpful when we were late, due to long delays at the Eurotunnel. We couldn't find the place (had got the address slightly wrong in the sat nav) and she walked up to the main street to wave to us! We stayed in the stable block, which was charming, and throughout our stay couldn't have been kinder or more welcoming. Breakfast was lovely with her own homemade jam and plums picked from her tree. I'm really surprised at the two bad reviews because this was our favourite stop from the whole two-week trip. La Roseraie is a beautiful place with such a kind and warm welcome. We will return and stay there again without a doubt when we inevitably return to see Monet's garden again. Merci, Sylvie.

  • Stayed: August 2014, travelled with family
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Thank gill1312Devon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

La Roseraie is a Chambres Hotes in Sainte Genevieve Les Gasny. It is listed as lodging in the Giverny area for visitors to the Monet home, gardens, and museum. It is in “the vicinity” but for visitors without a car it is VERY inconvenient.

The property itself, once the rectory or part the local church, is lovely and includes, as the name suggests, a rose garden. It would be an excellent place for an extended stay for travelers wanting to explore the surrounding countryside and villages. It is not a good choice for those without a car making a short visit to see the Monet gardens and home. It should be noted and emphasized that this does not work well for train travelers, as it is nearly impossible to navigate to and from La Roseraie without a car.

I searched for a B&B in the Giverny area on line. My wife and I were renting an apartment in Paris and planned to take the train to Giverny to visit the Monet garden and museum. We wanted to stay overnight in order to enjoy this experience in a leisurely way. La Roseraie seemed a good choice. It is not far from Giverny (10km) but nowhere is it mentioned that public transportation is limited and taxis are difficult to find. In fact, the only public transportation is a bus that runs twice before 9am to Giverny and twice in the late afternoon to Sainte Genevieve. It is too far to walk and, as we found out, most taxis are pre-booked.

The night before our departure from Paris I phoned La Roseraie and spoke with Sylvie, the proprietor. Not wanting any surprises, I asked about transport to La Roseraie thinking that there must be some arrangement in place for train travelers. She told me in a friendly breezy way that she could probably pick us up but was not sure and if she couldn’t she indicated that it was “not a big deal”. I was reassured that between buses, taxi’s and her seemingly sincere desire to help out we would not experience any problems. When we arrived at 11:10AM we saw nothing but tour buses and an empty taxi stand where there were a couple of other travelers waiting. After some time had passed I called Sylvie to figure out what we should do. She told me that she was with clients and could not pick us up. She told us to take a taxi to the B&B where we could leave our bags and then drive us back to Giverny to see the gardens. To get back to La Roseraie at the end of the day (since we were not allowed to check in until 5:30PM) she told us to take the public bus back at 6:45 but she wasn't sure where to catch it.

Back at the RR station in Vernon, we followed her instructions, went back to the taxi stand. Still no taxis. I called three different taxi numbers posted at the station and was told each time that it was not possible. 45 minutes later and frustrated beyond belief, a random taxi arrived and we loaded our luggage and headed for the B&B. The driver was great but the transaction ended up costing us 30 Euros ($42) one way and the same amount for the return trip the next day.

We dropped our bags at La Roseraie, taxied back to Giverny, and had an enjoyable day there but when the day was over we ended up standing on the dusty shoulder of the highway with cars whizzing by waiting for the twice daily public bus. It came eventually and we made it back to the B&B.

When we checked in we asked about places for dinner and Sylvie smilingly told us we could walk to a restaurant ½ mile away, but it turned out the walk was on the same busy two-lane road with no shoulder. Sylvie then suggested we ride to another restaurant with two other guests and made a reservation for us. The others were a nice, older French couple and that worked out – but only by chance. Without them we were stuck at La Roseraie or walking on the busy highway.

The next surprise came as we were leaving for dinner with the other two guests. Sylvie breathlessly rushed up to inform us that we were double booked and that we must come into her house immediately to cancel the reservation to make sure she wasn’t charged by Booking.com. I’m not sure how the room got double booked but the online service for the Giverny area is clunky and clients do not deal directly with the lodging providers. When the reservation was canceled as requested. Sylvie told us we would not be charged for the second room if we paid the second Booking.com fee assessed to her.

When we asked about breakfast (not included in the booking) we were told that it was no earlier than 8am and the last bus to Giverny was just before 9. We would have check out before going to Giverny since checkout is no later than 11AM. It wasn’t going to be possible to enjoy a leisurely breakfast unless we decided to hire another taxi, which is what we ended up doing.

The next morning at breakfast she insisted that we pay her Booking.com charges on top of our room charges. I said we would not and when I handed her my credit card she told me she only accepted cash. When we went back to look at the reservation confirmation we discovered that to be true, in the small print. We had planned, as we always do at hotels and B&Bs, to pay by credit card and had barely enough cash to cover the room charges.

Sylvie is charming, smiles a lot and seems unable to help because she is SO busy with other clients. She was not, in our experience, guest centered or service oriented. While she claimed to be assisting other clients whenever we asked for her help, we never saw those clients and the only other people staying there were the couple who so graciously drove us to dinner. The only thing she seemed concerned about was getting us in late and out early and collecting the money.

La Roseraie advertises wireless Internet and Sylvie insisted that it was available in the rooms, but she asked us to come into the main house to connect and when we returned to the room it was unavailable. Sylvie continued to insist that it did work in the room, but we are sophisticated users with new MacBook Pro laptops and IT DID NOT work.

All in all this was a very unsatisfactory experience. I would not recommend this B&B to anyone without a car, to anyone who is going to Giverny for one or two nights, to anyone who is not totally self-sufficient with local phone and internet capability, and who wants more than a place to sleep.

  • Stayed: May 2014, travelled as a couple
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2  Thank jdbernard743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

This was the worst place we have ever stayed. We chose not to have the included breakfast and Sylvie appeared to take it as a personal offence. After staying the first night we were told that we had not selected the B&B option so we had to provide our own sheets and towels (after travelling all the way from Australia - really?). She had provided them on the first night as a courtesy apparently. The beds had thick plastic covering the mattresses so they made loud noises every time anyone moved - what was that about. Then we were also told that we had to clean it before we left - we did but I wish we hadn't as we paid cash so what could she have done. Despite paying the full amount before we arrived which was a very foolish mistake, we had to pay more who knows why? There was no television, which was fine but even my tech savvy husband could not get the internet to work. Adding insult to injury everything in the kitchenette was vile. We had to wash it all before we could use it and even then we were dubious. We thoroughly cleaned the stove, bench and table too. I cannot say strongly enough DO NOT STAY HERE, do not even entertain the idea.

  • Stayed: May 2013, travelled as a couple
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3  Thank DebHoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

Madame Sylvie is a very nice owner who spoke excellent English (our French is a work in progress).

However our rooms were just not very comfortable. We stayed in an upstairs loft-like room above a garage and another couple. The room was old and outdated and not very inviting. The floorboards made so much noise when we walked that - for fear of upsetting the guests below us- we literally had to tiptoe around. The bed wasn't very comfortable and there was at least one incident where a nasty brown spider was seen crawling on our bed before we had turned down the lights. The garage used to be as table apparently and looked it.

It is hard to write a negative review since the owner was so pleasant and made a nice breakfast for is in the morning. However, for the cost of the room, the lack of amenities, and the lacking comfort of the room I simply can't recommend this establishment.

Stayed: September 2013, travelled as a couple
3  Thank waldorfVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2013

From the moment we arrived we were warmly welcomed by our host, Sylvie, who could not do enough to help us. She suggested some local restaurants and attractions that we could visit during our 2 night stay, and even made a dinner reservation for us.
The accommodation was clean and functional. There was a room above us with guests in on the first night and we could hear them walking around and running/flushing water during the night.
Breakfast was typically French with croissants, bread, cheese, pâté, yoghurts and fruit.
Be aware that payment needs to be made in cash! Cards not accepted.

  • Stayed: May 2013, travelled as a couple
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Thank Dexters-on-tour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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