We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent pizza!”
Review of Vapiano

Vapiano
Restaurant details
Reviewed 2 weeks ago

Their pizzas are excellent as usual, will go again and again ! However, I miss the system where we can see our food being prepared :( I did enjoy that before!

    • Value
    • Service
    • Food
Thank Mooooooon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Hi Mooooooon, thanks for the review and feedback. We are pleased to hear you loved your pizza! We understand the disappointment of not being able to watch your pasta being cooked. However, we made the decision to change the system after many years of customer feedback. However, we still offer the traditional model at our Albert Lane & Gold Coast restaurants!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (87)
Traveller rating
Traveller type
Time of year
Language

1 - 5 of 87 reviews

Reviewed 3 weeks ago via mobile

Loved the food but it doesn't feel the same.
No quick meals and the credit card system is gone.

The cocktail was amazing

Thank Todd B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Hi Todd B, thanks for your feedback and review. After years of customers asking to change the old system, we made a decision to create a table service model at Garden City. However, we still offer the traditional Vapiano model at our Albert Lane & Gold Coast restaurants! We are pleased to hear you loved our cocktails and hope to see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2018 via mobile

went to vapianos for a birthday and the food we ordered had hair in it so when we showed and them about it they offered to remake it, the remade pasta also had hair in it so we got a refund. What made it even worse is that the manager wasn’t even apologetic about it or cared. later that night we got some takeaway for our family. later that night we realised they got our order wrong and once again there was hair. we then called up the place asking about it and the manager accused us of lying even thought we physically showed him the hair. then continued saying that they got the order right (even though we always get the same order so we know what’s meant to be in it) and continued to accuse us of lying until he finally felt bad about and said he’ll give us a refund

Thank Orinda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Hi Orinda P. Thanks for taking the time to write to us. We appreciate your feedback and apologise that you did not enjoy visiting Vapiano on this occasion. We will pass your feedback on to the management team for further review & additional staff training. If you want to chat to us further, please contact us here at myexperience@vapiano.com.au.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2018 via mobile

We’re not often out late at night, so it was good to find a satisfying feed still open. Service was fast and the waitress explained how everything worked (how to place orders ect).

I ordered the pesto basilico as I’m a big fan of pesto, it didn’t taste like normal pesto but I do put this down to it being the fresh homemade type and not supermarket type. I do love how fresh & soft the pasta was.

My partner ordered the chicken barbecue pizza which smelled so damn good, I had to swipe a slice.

They decorate the tables with basil plants and complimentary bread is available.

Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Hi Kate M, thanks for the review and feedback. We are pleased to hear you enjoyed your Vapiano experience. We do understand there is definitely a difference in taste between fresh homemade pesto & the supermarket type; however we are pleased to hear your partner loved the BBQ Pollo! We look forward to seeing you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2018 via mobile

Disappointing. Quite a long wait for food. Crowded and had to climb two flights of rather steep stairs to eating area. There was only one table available with stools so no back support. I observed other diners clearing tables in order to get a table. I had pumpkin ravioli which was chewy and tough so quite undercooked. Evident by the fact mine was not hot but my husbands lasagne was very hot. Ravioli filling was bland and tasteless. Needed sauce. It was on a bed of cooked pieces of pumpkin and this was quite tasty. My husband had lasagne and enjoyed his meal

Thank Gingerchook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheVapianoTeam, Public Relations Manager at Vapiano, responded to this reviewResponded 1 week ago

Hi Gingerchook. Thanks for taking the time to write to us. We appreciate your feedback and apologise that you did not enjoy visiting Vapiano on this occasion. We will pass your feedback on to the management team for further review & additional staff training. If you want to chat to us further, please contact us here at myexperience@vapiano.com.au.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Vapiano also viewed

Mount Gravatt, Queensland
Brisbane, Brisbane Region
 
Upper Mt Gravatt, Queensland
Brisbane, Brisbane Region
 
Brisbane, Brisbane Region
Upper Mt Gravatt, Queensland
 

Been to Vapiano? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing