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P0014
Phutthamonthon, Thailand

Stay Away!

1.0 of 5 bubblesReviewed 3 Nov 2010
We have reserved 27 rooms and paid in advance for the total of 70 nights for our staff and customers. The staff said that the rooms in 9th floor are the best and all our group can stay in 9th floor together. We even called before our arrival and got confirmed by the hotel staff just to arrive there and found that we all were assigned different floors.
What's more? most of the rooms have problems and we were complaint by most of our customers as well as our staff:
- The toilets have flushing problems
- The air-conditioners are not working and the rooms were too hot to stay in!
- The water is not running
- The bathroom doors couldn't be closed
- The lamps are not working
- Damp smell exists in the room
- The staff didn't do their best to help. Some problems take more than 4 hours and we already arrived late at night!
What is worse is that they many times handed the wrong keys to the customers! All our customers complaint, some requested to change the hotel and some simply left.

The location is not good for taking a car with you, it is difficult to enter the hotel as well as small parking lot in front of the hotel which was occupied all the time by tour buses. Most of them are Chinese tours which explains the Chinese style breakfast buffet.

There are no minibars in the room, but two bottles of water. The toilets were badly designed - the water from the shower had flooded all bathroom. No hair dryers or shower cap provided. Our customers asked the front desk for the shower cap and the reception told them to go to the Minimart outside the hotel to buy it themselves.

All in all, I could say, dishonest, bad-management, poor quality of room, non-service minded staff: you wouldn't want to pay and spend the night frustrating about something not working in your room - highly not recommended.
Date of stay: October 2010
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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4 - 9 of 44 reviews
Reviewed 13 October 2010

The hotel is at teh end of a small road of shophouses about 300m from the beachfront. The hotel has a nice swimming pool. The rooms have been redecorated so are clean and tidy. The restaurant (breakfast was all we tried) was a buffet but rather dirty and the food was not hot, some days they ran out of butter the next day no fruit. The hotel caters mostly for mainland Chinese bus tour groups and Russian package holiday tourists. The reception staff are awful, like a Asian Fawlty Towers team. The chambermaids are friendly and do a good job. The hotel location is walking distance from the beach and some seafood restaurants that set up tables along the beachfront after 5pm. It is a car ride from the nightlife area of Jomtien, which can be good or bad depending what you want.

Date of stay: September 2010
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank FredA7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 January 2023
Google Translation

Room tip: ไม่สดวกสบายในการเดินทางไปเที่ยวในที่ต่างๆอยู่ในซอยลึก
Date of stay: December 2022
    • Value
    • Location
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2023
Google Translation

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 April 2017
Google Translation

Date of stay: April 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2016
Google Translation

Date of stay: February 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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