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ellen g
Dublin, Ireland

Magical stay

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
We are very lucky to live 30 minutes from Powerscourt Hotel.
Myself and my Husband had the most amazing night in this wonderful Hotel. From the moment we entered the front door we felt so welcome. The staff were so attentive at check in. Our room was on the 2nd floor. The room was very big with walk in wardrobe, large bathroom and lovely bedroom . We used the hotels bikes and had a lovely cycle along the river walk. Had a swim in the gorgeous pool. We ate in the Sugar Loaf restaurant. The food was really good. The waiting staff were very knowledgeable in advising what to order.
The only thing I would change is book a room on a higher floor with a view. Looking forward to our next visit.
Date of stay: June 2024
Trip type: Travelled as a couple
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Eamonn casey, General Manager at Powerscourt Hotel, Autograph Collection, responded to this review
Responded 4 weeks ago
Dear ellen g,

Thank you for sharing your fantastic 5 Star Review with the Trip Advisor community following your recent stay at the Powerscourt Hotel.

I am delighted to read such lovely comments about our hotel - we are constantly striving to deliver the best possible service to our guests, and I am really glad that we managed to make your stay both relaxing and memorable.

It is important for the entire hotel team to know that our guests have enjoyed their stay and that their efforts have been appreciated and I will be delighted to share your feedback.

Thank you for choosing Powerscourt Hotel Resort & Spa and we look forward to having the pleasure of welcoming you back again soon.

Best wishes

Eamonn

Eamonn Casey
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 4 weeks ago

We had the best experience and stay in the Powerscourt after getting engaged. We got a gorgeous room upgrade with a balcony, which made it all the more special and memorable. We had a lovely congratulations chocolate left in the room.
We used the pool and saunas which was lovely and relaxing. Had a lovely dinner in the Sally Gap restaurant that night and a very good breakfast brought to our room the next morning with great room service. The staff were so friendly, helpful and couldn’t do enough for us during our special stay. Took a lovely trip the powerscourt water fall the next day and drove around Lough Tay and the sally gap. Will definitely be back, we got the 5 star treatment.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Wander50737559882
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eamonn casey, General Manager at Powerscourt Hotel, Autograph Collection, responded to this reviewResponded 4 weeks ago

Dear Wander50737559882,


Congratulations on your recent engagement.

Thank you for sharing your fantastic 5 Star Review with the Trip Advisor community following your recent stay at the Powerscourt Hotel.

I am delighted to read such lovely comments about our hotel - we are constantly striving to deliver the best possible service to our guests, and I am really glad that we managed to make your stay both relaxing and memorable.

It is important for the entire hotel team to know that our guests have enjoyed their stay and that their efforts have been appreciated and I will be delighted to share your feedback.

Thank you for choosing Powerscourt Hotel Resort & Spa and we look forward to having the pleasure of welcoming you back again soon.

Best wishes

Eamonn

Eamonn Casey
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

What a fabulous stay at the best hotel we've had the pleasure of experiencing.

Upon arrival we were greeted by the most polite and helpful staff who could not have done more for us. Without asking, we were immediately given a complimentary upgrade to a Suite (for both rooms we had booked!) What a treat.

The Suites are absolutely huge, spotless and we felt like royalty with the decor, double sinks, walk in wardrobes, gowns, slippers, 2 double beds, 2 TVs and fabulous mini bar. Felt like we were in a luxury apartment!

I came with my son (it was his 9th birthday) and my mum so 3 generations and all of us couldn't have loved it more.

We were really lucky with the weather and enjoyed the stunning scenery at the gardens, which came included with the very reasonable mid week rate and also included a wonderful breakfast.

The Spa (and massage!) were out of this world and the timings for the children to use the pool (9am to 12pm and 3pm to 6pm) was excellent and fit our plans perfectly.

We dined at Sally's Gap and the food was spectacular, I especially enjoyed the burger with Montgomery cheese and onion relish. Service was wonderful too and the gins went down a treat 😊. I loved the outdoor area with all the pretty finishing touches too.

Would we return - 100%! We didn't want to leave!

Absolutely faultless from beginning to end - thanks to all the staff.

We ended our trip with a short drive to the waterfall the next day and purchased the local honey. Delicious!

Date of stay: June 2024
Trip type: Travelled with family
Thank Nix S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eamonn casey, General Manager at Powerscourt Hotel, Autograph Collection, responded to this reviewResponded 4 weeks ago

Dear 346nixs,

Thank you for sharing your fantastic 5 Star Review with the Trip Advisor community following your recent stay at the Powerscourt Hotel.

I am delighted to read such lovely comments about our hotel - we are constantly striving to deliver the best possible service to our guests, and I am really glad that we managed to make your stay both relaxing and memorable.

It is important for the entire hotel team to know that our guests have enjoyed their stay and that their efforts have been appreciated and I will be delighted to share your feedback.

Thank you for choosing Powerscourt Hotel Resort & Spa and we look forward to having the pleasure of welcoming you back again soon.

Best wishes

Eamonn

Eamonn Casey
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We stayed at the Powerscourt Hotel after getting engaged in Powerscourt Gardens. It was such a special day, made even more special by the fantastic and thoughtful service we received at the hotel.

From the moment we checked in, we were greeted with a warm welcome and upgraded to a suite. We celebrated in the Sugarloaf Lounge with our family, where the manager came over to personally congratulate us and offer anything we wanted, we were given complimentary crisps and nuts. The room itself was spectacular, with a bedroom, separate lounge area, walk in wardrobe and large bathroom.

We had dinner that evening in the Sika Restaurant, again the service was phenomenal. We were given complimentary prosecco and again congratulated on our engagement. The food was delicious, presentation was excellent and we thoroughly enjoyed our meal. It was nice to see that a lot of the ingredients were sourced locally. We were also given a plate of chocolates with a congratulations message.

The next morning we had breakfast in the restaurant, it was such a lovely day that we were able to sit out on the terrace and enjoy the spectacular views. The food was very fresh and there was plenty of choice in the buffet. Again, the service was excellent.

We asked if it was possible to check out later, which it was, so we chose to use the leisure facilities. The pool and hammam suite were lovely, also they were very clean and the floor was swept regularly by staff to ensure it was not slippy.

We then checked out and walked around the grounds before heading home.

Overall, this hotel was one of the best, if not the best, hotel we've ever stayed in. The service and attention to detail are what makes this hotel 5 stars, and we could not have asked for a better experience celebrating our engagement. We will definitely come to stay again as it is such a special place.

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Z614GKseanc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eamonn casey, General Manager at Powerscourt Hotel, Autograph Collection, responded to this reviewResponded 5 weeks ago

Dear Z614GKseanc,

Congratulations on your recent Engagement! Thank you for sharing your fantastic Review with the Trip Advisor community following your recent celebration stay at the Powerscourt Hotel.

I am delighted to read such lovely comments about our hotel - we are constantly striving to deliver the best possible service to our guests, and I am really glad that we managed to make your stay both relaxing and memorable.

Thank you for choosing Powerscourt Hotel Resort & Spa and we look forward to having the pleasure of welcoming you back again soon.

Best wishes

Eamonn

Eamonn Casey
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024

We started our Ireland family vacation at Powerscourt, spending three nights at the property. We had 2 rooms to accommodate our family of five. My daughterr and I stayed on the 6th floor, a balcony room overlooking the mountains, and my husband and two sons in a first floor room. The rooms were comfortable and roomy and just perfect. The breakfasts each day were by far the best we have ever had and we ate our dinners at the hotel as well since the food was so good and the chef could accommodate our dietary restrings (no soy, shellfish, allium and pine nuts). The Spa and pool were relaxing and perfect at the end of each day of adventuring. We enjoyed the life size chess set, walking the gardens and the proximity to Powerscourt Estate, Wicklow mountains. The staff were amazing, each and every one. The amenities were by far the best we have experienced at any hotel. We were touring Ireland so this was the first of 4 hotels we stayed at, each 5 star hotels. No other hotel we stayed at came close to how wonderful Powerscourt was. We look foward to our next trip to Ireland and Powerscourt will be our home away from home.

Room tip: Take advantage of all this amazing property has to offer.
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank peaceonvacation
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eamonn casey, General Manager at Powerscourt Hotel, Autograph Collection, responded to this reviewResponded 5 June 2024

Dear peaceonvacation,

Thank you for sharing your fantastic 5 Star Review with the Trip Advisor community following your recent stay at the Powerscourt Hotel.

I am delighted to read such lovely comments about our hotel - we are constantly striving to deliver the best possible service to our guests, and I am really glad that we managed to make your families stay both relaxing and memorable.

It is important for the entire hotel team to know that our guests have enjoyed their stay and that their efforts have been appreciated and I will be delighted to share your feedback.

Thank you for choosing Powerscourt Hotel Resort & Spa and we look forward to having the pleasure of welcoming you back again soon.

Best wishes

Eamonn

Eamonn Casey
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2024

We stayed at Powerscourt Hotel for 4 nights over the Easter break with my husband and 2 daughters. Arriving early from the airport we were told at reception that our room was not yet ready - we had requested early check in due to being tired after long journey.

We asked if we could enjoy high tea while we wait. No - this requires an advance 24 hour reservation was the answer. I explained that this was not stated in their rules at time of booking the hotel and today is actually my significant birthday. No - it’s not possible. On third try we requested to speak with the hotel manager, she left to come back 5 mins that we were in luck and table was available. After waiting another 15 minutes we took matters into our own hands and wandered over to the restaurant.

To our surprise there were many free tables in the restaurant. We received a friendly and competent service. The high tea was well presented, scones soft and tea warm. Nothing earth shuttering but acceptable.

Once we finished we asked again if we could have our room - no still not ready we will let you know. We took the girls on bike tour to Avoca shop to kill sometime - we returned 4 pm on the dot for check in to pick up the keys.

To our dismay, room was still not ready no apology no one cared. We sat in the lobby watching numerous Irish families arrive for the 30 minutes all receiving their keys and checking in immediately. We again approached the front desk - we don’t know why your room is not ready. The staff appeared annoyed at us that we dared to keep enquiring even though it was 40 minutes past check in and 3 hours since our arrival at the hotel at this point.

We were offered „upgrade” to a suite by a very annoyed unpleasant staff member - the room was downstairs, with no view and stone cold as it turned out with a heating system which was broken. Caretaker arrived offering an electric heater be brought in at which point we said no thank you - paying a small fortune to stay in this hotel and no proper heating we asked again for our room.

It took another 2 hours for our luggage to be moved, we wasted half a day checking in. My restaurant reservation for dinner was missing - hotel only operates 1 restaurant Sally Gap - the other closed the entire time except for breakfast.

We ended up having our joint birthday dinner (my 50th and my daughters 16th) by the bar at the entrance to restaurant despite there being great tables free inside….

What do we think of Powerscourt? Supposed to be pride of Dublin and premier resort in Ireland… Nicely maintained, clean, pretty setting but absolutely none of it mattered after the unpleasant careless treatment by the hotel staff. Maybe Powerscourt only welcomes local Irish guests with pleasure and the rest are tolerated it which is how it felt to us. In which case I recommend international tourist keep well away and find another hotel with warmer welcome.

Not recommended and Will not be coming back. Ever.

Room tip: Very small double beds not suitable for couple sharing request king size beds.
Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank freddieandlewis2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eamonn casey, General Manager at Powerscourt Hotel, Autograph Collection, responded to this reviewResponded 3 June 2024

Dear freddieandlewis2017,

Thank you for choosing Powerscourt Hotel Resort & Spa as a venue for your Easter Vacation and for taking the time to provide detailed feedback about your experience .

Needless to say I was very disappointed to read your comments about your stay and I wish to apologise for not meeting your expectations. We strive to make each guests stay as pleasant and comfortable as possible, and we will use your comments constructively.

Again, thank you for sharing your comments, and if we can be of any assistance to you, please contact me directly by email: eamonn.casey@powesrcourtthotel.com

Yours sincerely,
Eamonn

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