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All reviews west cork beautiful hotel chowder top class l'occitane products bar food overlooking the harbour excellent food fish cakes sunday lunch reception area staff were so friendly set menu risotto hotel restaurant cosy bar family meal
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Reviewed 3 October 2018

Had lunch with friends in the bar area recently, was very quiet, but the service was chaotic. There were a lot of staff available, but they seemed to be totally untrained & inexperienced. A male waiter was continually bringing the wrong orders to the tables. It got quite embarrassing as we had to be continually watching out for our food, because it was usually given to other tables, before making its way back to ours. One of the owners was in the bar area at this time. The food was only average, and one of the desserts was totally collapsed, and not properly made. There seemed to be tension in the kitchen as loud voices could be heard Would not be in a hurry back there for food.

  • Stayed: September 2018, travelled with friends
    • Service
Thank BernieCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGolden16, Owner at Beara Coast Hotel, responded to this reviewResponded 3 October 2018

Dear Bernie,
Pity you didn't speak to me as you mention I was there but instead you go and have a whine on a public forum. There are quite a few new staff as happens this time every year in this industry as summer staff return to college and it takes a little while to assist them in finding their feet and for this I apologise. I have looked back through all your reviews and I always remember the undertone of your first review and it shines through from your last review last September, I did ask you at the time to contact me directly, this time I would do likewise but I fear you just couldn't be bothered. The team at the Hotel, some of which are with us from day 1 (the kitchen staff ironically mostly are) are a hardworking bunch who take pride in their work but they will ever be perfect. Oh and there are loud voices in the kitchen a lot of the time, otherwise how could they be heard.
We will continue working hard at what we do, we will have tough days and we will improve on mistakes and most importantly we will communicate and strive to be the best we can.
I look forward to your next review with bated breath.
Best wishes
Mark Golden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2018

nice located hotel with a view over the harbor from Castletownbere. beds are very good, rooms are clean and tidy. lots off nice routes in the area. good bar food menu with local products like the mussels and fish!!! nice little town centre few minutes walk away.

Room Tip: ask for harbor view
  • Stayed: September 2018, travelled with friends
    • Value
    • Rooms
    • Service
Thank paul0014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGolden16, Owner at Beara Coast Hotel, responded to this reviewResponded 28 September 2018

Dear paul0014
Thanks for the detailed yet concise review and we would certainly hope to have the pleasure of looking after you in the future.
Warm wishes
Mark Golden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2018

We had a 2 day stay this September (2018) as a base for the Beara Peninsula. Don't be put off by the look from the outside as it is a very comfortable hotel, with great views of the fishing vessels with staff who were friendly throughout. The breakfast choice was extensive and if you can have a room overlooking the water on the sea front then make the most of the balcony. A visit to Dursey Island is a must for walkers on a clear day (about 8 miles round walk after the funny little cable car).

Room Tip: Try the rooms with a balcony overlooking the water
  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank 855robinp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGolden16, Owner at Beara Coast Hotel, responded to this reviewResponded 28 September 2018

Dear 855robinp
Thank you for taking the time to post your lovely uplifting review, the team appreciate the positive words and we certainly hope to see you again soon.
Best wishes
Mark Golden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018 via mobile

Great meal at the Coast. Sunday lunch in the restaurant is fab. Great prices and selection in a lovely room. Not sure about the art on the wall going with the wallpaper but the pork belly makes up for any decor issues!!

Stayed: September 2018, travelled as a couple
Thank Alasdair0169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGolden16, Owner at Beara Coast Hotel, responded to this reviewResponded 28 September 2018

Dear Alasdair0169
Thanks for the lovely compliments, glad you felt looked after. We hope to see you soon.
Best wishes
Mark Golden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018 via mobile

We popped in for Sunday lunch. The staff were very friendly, the dinner was great value (kids meal free with an adult main course). The restaurant was well laid out, spacious and clean. It’s a lovely location with beautiful views of Castletownbere harbour.

Stayed: August 2018, travelled with family
Thank cotsymc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MGolden16, Owner at Beara Coast Hotel, responded to this reviewResponded 28 September 2018

Dear cotsymc
Thank you for the lovely uplifting review and we hope to be able to repeat this, should you be in the area.
Kind regards
Mark Golden

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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