It started off with a catastrophic failure. I had a confirmed booking and showed it to them at check in but the hotel claimed it didn't have a reservation and also claimed not to have any rooms. After 2 hours of playing phone tag my agent and their middleman in the Maldives, the hotel finally admitted that they had lied and in fact did have a room they could put me in but it was more expensive. They were supposed to charge it back to the booking agency but upon check out they billed me. I am still fighting that one!
On top of that, during the two hours waiting in the lobby they didn't so much as offer me a drink. The numerous air crews who came in all got welcome drinks as they waited in the non-air-conditioned lobby.
The second night the A/C for a complete wing went out and was out for nearly 24 hours despite promises that it would be fixed in "30 mins". It was easily in the high 80's in my room that night as I tried to sleep. No apology from the hotel. No attempt to make it right.
The service is very poor though you wouldn't know it by the numerous awards for "Best Airport Hotel - Maldives" on display in the lobby. Perhaps it's because it is the ONLY airport hotel in the Maldives.
If you eat at the hotel (which you will likely do because it is the only place to eat on the island) expect to have to chase down the wait staff to bring you a menu, then again to bring you a drink, then again to take your order, and again to bring you the bill. A smile or courtesy will never happen.
On the positive side, the location is convenient to the airport if you are arriving late or leaving early. However, I'd still recommend you take a short (5 min) water taxi over to a hotel on Male and stay there for the night based on my experience at this hotel.
The breakfast was also well done. It had a good variety and good quality.
Bottom line: Do not stay at this hotel unless you ABSOLUTELY must. If you do, keep your expectations very low and triple check your reservations even if you have a confirmation.
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- Also Known As:
- Hotel Hulhule Island
- Hulhule Island Male
- Hulhule Island Hotel Maldives