This was our 5th trip to the Maldives and was, by far, the most disappointing trip. The island is advertised as 5 star, but is, at best 3 star. Arrival and check-in is elaborate and time consuming. The service (for which you pay 10% on EVERYTHING) is non existent in most departments. We were ignored by bar staff and was only served once we called someone over (with a lot of noise and effort) or placed the order at the bar ourselves. We requested a change to our room and was informed that they will let us know.... we're still waiting to hear. The rooms are very basic, but clean. The furniture old and outdated, NO shampoo, shower caps, body lotion.... The only positive about the room is the sunrise view and effective aircon. The beach towels that were provided were old and dirty. The rooms were cleaned every day, which was good.
The main area (restaurants, bars, etc) were a good 10 minute walk from our room. There were shuttles going up and down regularly, but unless you deliberately stop one of them and ask to be shuttled, they don't even bother greeting or asking to take you. Everything comes at a cost (+10% service fee + 6% GST). gym, internet, tennis, snorkeling..... the list is endless. I can understand that motorised sports activities be charged for, but paying $35 p.p for snorkeling is preposterous.
The dive center staff doesn't seem to care about anything other than making money, with the exception of Alina, all other seems to be bored with diving. We requested a few dive sites that we know are good sites and requests were ignored. They kept returning to the same boring sites.
The main restaurant food was tasty, but lacked variety (during dinner). We requested one particular dish to be repeated and was told that they can do it a la carte at a cost. Most other dishes were repeated a few times during the 14 days, but instead of treating our request as a compliment, they blatantly refused.
The only good services and consistently good food was at the Italian restaurant where we had lunch most afternoons. The staff at the spa was excellent, they were friendly and extremely helpful. However, the back and neck massage I had was extremely rushed and it was hard to relax when you felt that they therapist just want to get this done as soon as possible.
While there, a tsunami warning was issued for the Indian ocean. The staff ran around the island, packing away beach loungers and their equipment, but nobody bothered informing the guests. If we did not switch the TV on, we would have had no idea what was going on. There was no plan communicated to us as to what we are to do should disaster strike.
The island is very close to Male and boat and air traffic is extremely high, causing quite a bit of noise. Snorkeling from the beach was good.
We certainly won't recommend this island to anybody.
- Official Description (provided by the hotel):
- Imagine an island right in the middle of the Indian Ocean, with bright white beaches, a lagoon with multiple hues of blue and aquamarine and tall coconut palms swaying to the breeze. Who wouldn't want to be marooned on one? All the more, when all modern comforts and formal professional services that one would expect on a five star hotel come together with it. ... more less
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- Also Known As:
- Paradise Island Hotel Lankanfinolhu Island
- Paradise Island Resort Maldives
- Paradise Island Maldives
- Paradise Island Male
- Paradise Island Resort & Spa Maldives/Lankanfinolhu Island