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Reviewed 15 October 2017 via mobile

I had to stay in Truro at the last minute and found the County Arms on Booking.com. My room must have been the disabled access room as it had no bath and the wet room was in serious need of a renovation. It was also really hard to sleep as every footstep of the person staying in the room above me could be heard and the ceiling squeaked with every step. Given the cost I would have expected a lot better.

Stayed: October 2017, travelled solo
Thank Colgs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2017

We stayed here for one night after a family wedding, having previously booked through a local radio station's deal site.
We arrived quite late and were checked in by the night porter. Unfortunately the electronic key card wasn't working and after 15 minutes or so of the night porter trying to open the door, we managed to gain access. But we couldn't lock the door from the inside.
However, the room was very good, tastefully decorated, with plenty of tea/coffee. The beds were very comfortable. The en-suite was clean with a nice powerful shower.
We didn't sample the breakfast, as we had a welcome lie-in.
Would recommend this hotel and would certainly stay again.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StAustellManagement, Manager at The County Arms, responded to this reviewResponded 14 October 2017

Many thanks for the feedback. We are pleased you enjoyed your recent stay with us. Hope to see you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017

Reception was very welcoming, which was great. Room fine - quite large and certainly clean. But a bit tired and in need of some modernisation. Shower was excellent and this always makes me smile, so full marks there. We found breakfast a bit disappointing though perhaps at the price (£9) it was OK. Poor quality muesli, yesterdays croissants, not the best sausage. So we only had breakfast on one day and went out for the second day.
Didn't try the restaurant in the evening as we were out and about,

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StAustellManagement, Manager at The County Arms, responded to this reviewResponded 9 October 2017

Thank you for your review we really appreciate the time you've taken to share your experiences. Please be assured that all your comments are discussed by us a team and acted upon accordingly. We do hope to see you back here at The County Arms very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017 via mobile

Having had a flight cancelled we decided to drive to the hotel- a 5 hours journey!

The greeting was most welcome and the stay comfortable. Room spotless, bed was superb and a hospitable team. There is charging for hybrid/ electric vehicles and the location was convenient.

Stayed: October 2017, travelled on business
Thank H67bug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StAustellManagement, Manager at The County Arms, responded to this reviewResponded 9 October 2017

Many thanks for your 5* review - we really appreciate the time you've taken to share your experiences. We do hope to see you back here very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017

We stayed at the County Arms for 2 nights during the August bank holiday.

Room: Very Clean & spacious. We stayed on the 1st floor where we had a very beautiful valley view from the window. The king size bed was made up of 2 single bed bases. The mattress was a bit too soft to my liking but was still comfortable. The interior of the room was simple, it looked a bit too empty and could be a bit more comfortable. For example, I'd prefer a little sofa in the room rather than a small uncomfortable chair. I'd also prefer a bigger TV for this big room as well. The shower room was small (there was no bath) and the toilet bowl was too close to the wall, i.e. one of your leg would push to the wall when you sit on the toilet bowl.

Staff: staffs at reception were polite and attentive. We felt welcomed from the seconds we walked through the door. Every time we walked pass the reception, they always greeted us and their customer service was fabulous. During the 2nd day, we noticed the shower gel & shampoo bottles were not replaced by housekeeping staff so I reported to the reception. Within 3 minutes, the staff brought them to my room. Very efficient!

Location: In my opinion, it's in a perfect location and it was the main reason why I chose County Arms. The hotel is siting on the main road A390. It took 3 minutes drive to Truro town centre, 45mins to Eden Project and 45mins to The Land's End and Minack Theatre. Some people may not like it as it is not near to any Cornwall coasts but then, it also means you don't need to driving through those countryside scary-narrow roads to reach the hotel because it is on an A road.

Car park: There are 3 levels in the car park and plenty of spaces. There is no additional charge for parking for hotel residents.

Breakfast: The buffet breakfast cost £8.50 and it was at the County Arms pub next door. The food was good, it has a variety of English and continental breakfasts. I found the food quality was quite decent as it was much better than many cafes. However, many plates were not cleaned and many of the new plates still had the uncleaned food on them.

Others: The hotel is next to the county arms pub and it has a very beautiful yard/ garden at the back. I particularly enjoyed sitting out at this outdoor area, having a pint & looking over the beautiful valley in the sunset.

The only downside of our stays was the fact that we didn't realise we were charged for the breakfast. We didn't know we were actually being charged more than the actual invoice when we booked via Expedia. We were fortunate that we decided to have breakfast on the next day and were told by the receptionist that we had already paid for the breakfast. I think the breakfast worth every penny but was not happy that I was being charged more than the Expedia invoice.

Highly recommended to anyone who visit Cornwall.

Room Tip: Get a room on the 1st floor and asks to stay away from the pub, as it might get noisy at night
  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Snowball23514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StAustellManagement, Manager at The County Arms, responded to this reviewResponded 30 September 2017

Many thanks for your review - we really appreciate the time you've taken to share your experiences. We do hope to see you back here very soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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