We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (6,641)
Filter reviews
6,643 results
Traveller rating
4,289
1,522
534
157
141
Traveller type
Time of year
LanguageAll languages
More languages
4,289
1,522
534
157
141
Show reviews that mention
All reviewsafrican themewet roomrichard burtonhuge baththe wow factorstar hotelpili pilihalf boardstunning hotelfamily roommoonlight cinemaseparate toiletgran canariasand dunesnews channelskids clubbreakfast and dinner
Filter
Updating list...
233 - 238 of 6,643 reviews
Reviewed 6 April 2018 via mobile

We are about to leave after 11 nights, the seventh time we have spent Easter here - and we have already booked for two weeks next April.
The hotel is excellent, staff helpful, efficient and friendly. Everything is spotlessly clean. Anyone who can’t find food to their satisfaction must be really fussy as there is so much choice.
The only thing that bothers me slightly is that as the grounds have matured many of the palm trees and other bushes have grown to such an extent that in some areas there is too much shade and pathways are obstructed. More cutting back please!!

Stayed: April 2018, travelled as a couple
4  Thank EddieS368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
121baobab, Public Relations Manager at Lopesan Baobab Resort, responded to this reviewResponded 7 April 2018

Dear guest,

We were deeply honoured by you staying with us once more. We can only thank you for the faith you put in the hotel. We hope to continue thus for many years so that you can consider us your home in Gran Canaria.

The cleanliness of our hotel is an absolute priority for us and we are pleased to read that you found everything clean and to your liking.

The kitchen team appreciates your comments regarding the food, it is very important for them that the guests are happy with the hotel’s food.

Your comments about the grounds and garden area have been passed on.

We are so glad to receive you again in April and remain,

with kind regards,

Public Relation Department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018

Pros:
- Great service, all the staff were so nice and serviceminded. Always happy with a smile on their face even though their workload was quite high, especially during dinner time.
- Great pool area! The artifial beach for small children was execellt.
- Close to the beach, supermarket and shopping area.
- Dinner Buffét was great!
- Very thoughful that they provide every room with a "beach bag" so you can keep your beach towels in it. It's just a simple plastic IKEA like bag, but so practical and nice gesture.

- Cons:
-The only thing I can think of is that the hotel overall is a bit dark due to the "dimlightning" atmosphere.(But that's not really something to complain about.)
- The beds around pool area could be croweded...

Recommended for families with children.

  • Stayed: April 2018, travelled with family
    • Value
    • Rooms
    • Service
3  Thank Proline84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
121baobab, Public Relations Manager at Lopesan Baobab Resort, responded to this reviewResponded 7 April 2018

Dear Proline 84,

first of all we would like to thank you for choosing the Lopesan Baobab Resort for your holidays on Gran Canaria. We are sure that your comments will be a great help for future visitors.

Thank you so much for your lovely comments about our staff, we will pass this on to everyone, and we are sure it will be received with a great excitement. We are glad that you have enjoyed the dinner aswell as the beach bags!

We would like to inform you that the lightening belongs to our african theme, but of course we will pass on all your helpfull comments.

We hope to receive you again very soon in the future.

Kind regards,

Michelle Aileen Biesold.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

We have just returned from a lovely weeks holiday over Easter to the Baobab with our 4 year old and 3 month old baby.

We were welcomed with cava on arrival which was a lovely touch and given our keys quickly and efficiently.

The staff (especially the waiting staff) were so friendly, happy and engaging.

The grounds of the hotel were gorgeous and every pool was cleverly sectioned using palm trees which meant that although there was a large amount of people using the pools it’s didn’t feel like it.

It is a brilliant location just a short flat walk from the promenade, beach, shops, bus station and lighthouse but far enough to be very quiet.

The hotel is brilliant for kids, my son particularly loved the mini disco every night and the panchi mascot and the kids paddling pools. He was also given some sweets on arrival which he thought was amazing!

We were always seated very quickly, even when the restaurant was busy. The food on the buffet was always fresh, good quality and plentiful. I had fresh fish cooked to order most nights which was delicious. I also loved the salads, aioli and breads. They also had a separate children’s buffet with hotdogs, pizzas etc which was a nice touch.

We booked through TUI and the reps Harrison and Melissa were so helpful with arranging for a baby seat so we could do the Island Delight tour (which was excellent) and also when my son accidentally hit my nose (!) they arranged for ice, advised on a clinic and filled out a report which was followed up with a call from reception the next day to see how I was and an email from TUI later that week!

The reason for a 4 rather than a 5 was for a number of small reasons:

Rooms not being soundproofed so every time someone walked down the corridor you could hear them.
Bedroom was ok to sleep in but very small. We didn’t spend any time in there in the day. Loved the shower and large bath though.
Bed although king sized only had a thin blanket on and I got cold every night (air con was off). It didn’t feel very cosy.

Adult pools were too cold, so we only swam once and after that my son refused to go in. It would have been nice to have one heated.

All in all we had a great experience at the Baobab and would definitely recommend it to other families.

Stayed: April 2018, travelled with family
6  Thank Esther G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
121baobab, Public Relations Manager at Lopesan Baobab Resort, responded to this reviewResponded 6 April 2018

Dear Esther G,

first of all we would like to thank you for choosing the Lopesan Baobab Resort for your recent holidays on Gran Canaria. We are very glad that you have passed a nice time at the resort.

We are glad to hear that we could satisfy you with our efficient check in and our welcoming at the reception. Also, we love to hear that our little guests enjoy Panchi and our mini disco. We will inform all uor staff about you lovely comments.

It is a satisfaction for us to hear that all our staff and departments could contribute to make you pass such a nice time with us.

We will inform the responsable departments about you critics in order to take a close look into these aspects.

We hope to receive you again ver soon.

Kind regards,

Public Relation Department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

A nice, slightly different hotel with nice pool and outside area. Location is not the best in Meloneras, but not many steps from the sea side boulevard neither. Nice rooms, especially those ones with the own pool on your patio.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
4  Thank Timo T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
121baobab, Public Relations Manager at Lopesan Baobab Resort, responded to this reviewResponded 5 April 2018

Dear Timo T,

We are pleased that you enjoyed your holiday with us. Thank you for your special mention of our outside areas and pools, which is, without a doubt, one of the attractions of our hotel. We hope to see you again soon enjoying a relaxing swim.

Regards,

Public Relation Department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018 via mobile

This hotel, the staff, the travel company we booked with - from start to finish made our trip here magical. We came in 2011 with our 14 month old son for our honeymoon and were greeted with champagne and chocolates in our suite with a congratulations card, the food is undeniably the best food we have EVER had and just for the food it's worth a visit!! Nothing is too much trouble for the staff and the hotel is kept to a beautiful standard of cleanliness. We went back again in 2016 (now we have 2 children) for our 5 year wedding anniversary and we received the same excellent service, even a congratulations card and champagne again!!! Honestly the best place ever and we are desperate to go back one day ☀️

Stayed: May 2017, travelled with family
4  Thank 2boysmummy88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
121baobab, Public Relations Manager at Lopesan Baobab Resort, responded to this reviewResponded 5 April 2018

Dear guest,

At Lopesan Hotel Group we know that the holidays are some of the most important times of the year and that is why it brightens our day to read opinions as positive as yours.

We would especially like to thank you for the comments you made concerning our staff. We are sure that they will be very satisfied to hear that there are guests who appreciate their work.

If you decide to visit Gran Canaria again, we hope that you choose to stay with us again for the third time.

With kind regards,

Public Relation Department.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews