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All reviews walk in wardrobe dressing room star hotel half board quiet pool plaza area sea view ovo restaurant beautiful hotel gran canaria thalasso spa house band breakfast and dinner resident band evening entertainment room safe separate shower
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Reviewed 26 March 2018 via mobile

Well.... only have lovely thoughts and comments about this super hotel.
Staff amazing, cleanliness superb, gardens pristine, breakfast choice incredible. We had half board but didn’t have dinner at the hotel very often.... Not really into serving ourselves with the buffet arrangement and the other restaurant in the grounds (which you have to pay a supplement) was FAR TO EXPENSIVE!

We walked to the shopping area where the restaurant selection was fantastic.

Just a little comment on the down side if I was going to be pernickety:- our bedroom was looking a ‘little’ in need of a refurb.

Generally
A FANTASTIC EXPERIENCE
THANK-YOU.

Stayed: March 2018, travelled as a couple
1  Thank bislandgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LopesanHotelGroup, Public Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded 27 March 2018

Dear Guest,

Thank you for choosing us for your last visit to Gran Canaria. It gives us great satisfaction to know that you enjoyed your stay at the hotel. Thank you for sharing your experience with other holidaymakers and for your comments giving us ideas for our future.
We hope that we will see you again at the hotel.

Kind regards,
Guests relation Lopesan Villa del Conde Resort & Thalasso

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Reviewed 13 March 2018 via mobile

Booked this hotel by chance really and really happy I did.

Excellent staff, fantastic gardens and facilities, good food and a really nice gated playa on the compound.

Do recommend this place both for couples and families with older children. Will without hesitation return myself!

Stayed: January 2018, travelled as a couple
3  Thank Ternblom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LopesanHotelGroup, Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded 17 March 2018

Dear Ternblom,

First of all we would like to thank you for having chosen the Villa del Conde & Corallium Thalasso in the first place and for sharing your opinion with others on Tripadvisor.
We would also like to thank you for your comments about the friendliness of our staff and we are proud that you enjoyed almost every aspect of your stay .
Would be pleased to welcome you back in another occasion.

Best regards
Public Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2018

Stayed here for a week in February 2018. Very large hotel, but built like a small village, so doesn’t feel overwhelming. Lots of attractive individual buildings, well maintained and spotlessly clean. All the staff were happy, polite and helpful. The very best thing for me was the wealth of sunbeds. No need to reserve one as there were so many in all different areas, whether you prefer full sun or partial shade. The pools are stunning (there are 5 of them!). But they are not heated, so just a quick dip every now and then was enough. There was plenty of choice of food, freshly cooked in front of you and the restaurant staff were lovely. I arranged with the customer liaison lady to decorate a table for my Mum’s birthday and I’d like to thank her and the restaurant staff for taking such effort to make my Mum’s day special. We knew there would not be a kettle, so took our own. We were also warned about building work being carried out, but this turned out to be some room redecoration that only went on during waking hours and did not disturb us at all. Good gym, which was never busy. Lovely spa which we used on a rainy day. Hired bikes from the nearby shop. Good safe walks along the seafront. Plenty of bars and restaurants within walking distance for lunch and a nice clean beach. Free to use safe in room. Also, large walk-in wardrobe/dressing room.

Stayed: February 2018, travelled as a couple
2  Thank Alison R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villadelconde, Guest Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded 5 March 2018

Dear Mrs. Alison,

Thousands of visitors stay with us each year, but we still feel as happy as the first day when a client lets us know that their time in the hotel was satisfactory.

We would like to thank you for the trust that you placed in us. We hope that there are still some corners of Gran Canaria for you to discover and that you do so together with us again.

Hope to see you soon again.

With kind regards

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Reviewed 3 March 2018

This was my 4th spring visit and I shall definitely return. Although there are obviously lots of rooms you are never aware that the hotel is probably full. Several pools where you can sit in peace or you can join in the daily activities. .Trees as well as parasols for shade. There is a gym I used on this visit. The outlook is a calm tree and flower filled courtyard. All the usual high tech equipment is there. The same as I use at our local gym so easy for me to figure out .. The buffet is very good, constantly being replenished. Lots of choices with chefs specials every evening. Fish and meat courses are cooked whilst you wait to. Sometimes this means queues but worth the fresh hot dishes. There is also a restaurant that you can upgrade to where you are waited on. Several places to have lunch within the gardens but a whole avenue of very nice restaurants and upmarket shops only minutes away along the Lopesan Boulevard El Faro. Great to wander along to the Cafe De Paris , have an early evening drink and watch the sun go down. The staff at the hotel are unfailingly helpful at all stages. We had a stormy day this visit but it was lovely to visit the Thalasso spa , have lunch there and as well as treatments enjoy the steam rooms, sauna and the heated relaxation beds around the pool.I'm looking forward to my next visit as they were upgrading the rooms in block c. In all my stays the rooms have always been clean and we have always been well looked after. There is different entertainment every evening both early for children and later for adults. It has always been very enjoyable. There is also the resident band and singer providing great music if you want to dance. All in all a great holiday experience.

Room Tip: Block C room 3101 was my last room. Corner wrap around balcony, no one under or above. Great sea views and late afternoon sun.
  • Stayed: February 2018, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LopesanHotelGroup, Guest Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded 6 March 2018

Dear Mrs. Linda W.:

First of all we would like to thank you for having choosen once again for our Lopesan Villa del Conde Resort.

At Lopesan Hotel Group we know that the holidays are some of the most important times of the year and that is why it brightens our day to read opinions as positive as yours.

Thank you for having gone to the trouble of sharing your experience with us and with other users.

We hope to maintain this connection in the future and have the pleasure of a new visit from you in the future.

Kind regards from Meloneras

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Reviewed 1 March 2018

TUI had warned us a week before departure of refurbishment works which worried us having had a holiday ruined at another hotel in November by works. We need not have worried, heard a drill very occasionally. Wifi free due to works but how a 5* hotel could dare to charge for wifi these days I don't know.
Felt our room had been spruced up with new bathroom fittings & lighting. Glad the general arrangement not altered. Large room & bathroom, walk in wardrobe. Large ground floor balcony. TV useless for Brits, only news channels.No sea view but did not expect it. Although a large hotel the design is like a village with about 10 different blocks around gardens. Architecture exceptional.Bird song is delightful.Turn down service with chocolates & clean towels in evening. Towels & robes a little thin.
Plenty of sun beds & no nonsense over beach towels. Yoga, pilates or streych 6 days a week at 11am. Plenty of other activities.
AS others have said cleanest place you can imagine inside & out. Gardens manicured daily. Food a little dull compared to some buffets. Restaurant & bar staff efficient & polite. Perhaps a little formal & not over friendly. Wine from 14.85 eur a bottle. Slow drinks service around pool.Reception staff very smart & formal. All requests made dealt with to our satisfaction.
Clientele predominately German .Everyone polite & quiet. Very few children.
Entertainment only average [when isn't it] & now inside in discoteque. Good idea as cold outside this time of year.
Will return.

  • Stayed: February 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Aldhelm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
villadelconde, Guest Relations Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded 5 March 2018

Dear Mr. Aldhelm.

At Lopesan Hotel Group we know that the holidays are some of the most important times of the year and that is why it brightens our day to read opinions as positive as yours.

Thank you for having gone to the trouble of sharing your experience with us and with other users.

We also would like to inform you that we have taken note of your feedback about the drinks service arround the pool.

We thank you again for your comments and if you decided to holiday on Gran Canaria again, it would be our pleasure to see you stay with us again.

Kind regards from Meloneras,

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