The resort is run down and I must say I was very disappointed with my stay., definitely not worth the price. What is written on their website is simply not true.
In room wi-fi - it does not work and all the other guests told us the same about their rooms.
Tv - the lady who showed us the room turned on to show us how it works. It did not work and she just left it on without saying anything, she didn’t even turn it off. I went to the office to ask about tv, she told me that she will call a technician. 2h and nothing, so we asked again and again this is what we heard. Third time another lady said that they did not pay for the tv, so I need to wait till the lady who actually showed us the room will come back and make the payment…
Crafts & activities for children - this is simply not true. We asked about it the first day and they said that they don’t have anything and Agoda misled us. Then I remember reading it on their website, I asked again and they said that they don’t have anything. When I said that it is actually written on their website, the lady from the bar was very confused and asked me to wait. After about a few hours I asked again, as she never came back to me and she said that we they can organise a crab race for my child. It was nice, but when you write on your website that there are “Crafts & activities for children” it would be nice to actually have them.
Turndown service - this was not really working. We had an additional bed for our child and it was never opened.
Daily housekeeping - on the end of our 4 day stay we collected so many bottles on each night stand that it was actually funny at some point. They kept bringing new ones but never cleaned the ones that have already been there.
Furnitures run down table tennis is in a vary bad shape, the rackets are almost impossible to use. The cushions have big holes, the wooden deck is dangerous for children, as the wood is sticking out.
We had a couch in our room and it turned out that under a white cover it is all covered in mould, which I discovered because when I was sitting on it it smelled like mould. In a shower there was only very hot or very cold water. We gave a bath to our daughter the first night, bath was not cleaned for the next 4 days.
We had a problem with door, they did not close. It seemed impossible to fix this problem and when I said that it needs to be fixed, they used a sculpture to block the door. In general whenever there was a problem nobody knew how to deal with it and they were avoiding us.
We were the only gusts in the resort at some point, they cleaned all the cushions the night before and did not place it back till we asked the next afternoon. Even then they put only two of them for me and my husband. There are 5 in general, the place is very small. It literally looked as if they were waiting for us to leave. Our driver told us while driving us to the airport that they won’t have guests for some time, so I guess this is what they were doing.
I must also say that the staff was not the friendliest. The person they mention which is supposed to take care of you - our was very difficult to find, so whenever we needed something we needed to ask someone in the bar for help and they did not do anything to help except for saying that they will.
They used to leave buckets and equipment to clean in from of our door, s owe woke up to this view. In the swimming pool one lamp was partly floating as it disconnected. Nobody seemed to care.
It was a bad experience in general and I was very disappointed. Definitely not worth the money or even half of it. There are many beautiful places on this island fro way less and I regret that I did not make a proper research before I booked.
