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“superb!” 5 of 5 bubbles
Review of Hotel Luna Azul

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Hotel Luna Azul
Ranked #1 of 1 Hotels in Ostional
Certificate of Excellence
Leicester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“superb!”
5 of 5 bubbles Reviewed 13 May 2012

Rolf and Andreas were such gentlemen throughout our stay. The food wasexceptional not only at breakfast but also the evening meals too. The outdoor shower with lovely views was something special. The option for air conditioning also quite helpful. We would highly recommend it anyone. Thanks Beth and Dan

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank beth e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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376 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Boucherville, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 May 2012

We’ve just arrived from our trip to Costa Rica. We stayed at Luna Azul for 2 nights with our baby boy (20 months). The site is beautiful, rooms are well decorated and the breakfast that is complimentary was more than expected. However, I would not recommend it for 3 reasons:

1 – The price is a little high. Furthermore, during our stay, we couldn’t access to the internet since someone had stolen their copper wire. Honestly, not having internet access was not a big issue for us since we were on vacation. However, hosts could at least offer a discount on their daily rate or something else to compensate the absence of this service which is in theory part of the price;
2 – We had trouble to use our credit cards. The owners were nothing but comprehensive and accommodating in resolving our issue. Since internet was not available at their hotel and they didn’t offer to use their phone, we had to drive by San Juanillo (15 minutes driving) to connect to internet in a café. Furthermore, owners seemed to be nervous about our ability to pay the bill;
3 – Maybe not indicated for family travelling with young children. When we left, one of the hosts made a comment regarding our baby boy who was, according to him, crying a lot. Well, maybe he cried a lot during our stay (personally, I never met a baby who doesn’t cry), but our baby was crying before he get asleep at night (10 minutes max), when he fall on the slippery floors of the pool and room (total 15 minutes). On a 48 hours stay, I think this is a good average. So, be aware if you go there with your young one because you may disturb the hosts.

I’m not saying that Luna Azul is not a good place to stay in during vacations; I say that it may not be indicated for family travelling with young ones…unless you don’t mind having the impression to disturb.

N.B. : Just to make a note that we stayed in 8 different places in Costa Rica and never had such comments regarding our baby.

  • Stayed April 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank drewpaquet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotellunaazul, Owner at Hotel Luna Azul, responded to this review, 10 May 2012
Dear guest,

Thank you for visiting our hotel. We have absolutely no problem with children, families are always welcome. With pleasure we had put a nice crib for your baby into the room, free of any charge. But kids can become a problem when other guests start complaining about them, which was definitely the case during your visit. Two of the other guest parties contacted our management, complaining about your baby crying too much, for too long and too loud. One guest even considered to leave the hotel one day early because it was not possible to relax on the pool terrace while your boy was crying so much. The other party was a family with 3 kids and if even they start to complain, it was probably more than a normal average – at least for the ears of people who are not the parents…

Unfortunately, the telephone (copper) cables in the area were stolen, for this reason the hotel like all the neighbours had no phone and no internet. The telephone company needed more than a week to replace them which was not within our influence. Like to all the other guests we apologized to you, everybody was very understanding given the special situation, nobody complained. Thanks to all the other guests for their comprehension, we appreciate it.

Obviously your credit card didn`t work when you went to a restaurant in the village. When you came back to the hotel you seemed very nervous about this and were anxious about paying your bill at the hotel. Being without phone and internet we couldn`t do a lot in this situation than sending you back to the village to try the card again later. We were absolutely not worried about you paying for your stay, because we had the impression that you are a very honest person. Problems with credit cards happen, but there is always a solution. Thank you anyway for worrying about paying your bill.

And finally the price: if you check the reviews you are pretty much alone with your rating, the vast majority is very satisfied with the value they get at our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
112 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

I can only add to the many previous reviewers that this is one of the best places in the world to relax. It has class and comfort. It has excellent food supervised by Rolf. He even produced a couple of very good boiled eggs, something I can't seem to do myself. Every evening the dinner menu offered 5 or 6 salads (all great), and 6 or 7 main courses. The main course always offered beef, chicken, fish, pasta, and shrimp, all with excellent sauces.And if we could manage it there was also a very nice desert. The rooms were always clean and confortable and we didn't miss the TV because we do not own one and don't even turn one on in a hotel room that has one.

Andres and Rolf come from different backgrounds in Switzerland but here in Costa Rica they have put together an excellent little hotel and we hope to return.

Room Tip: Other reviewers said we should ask for ocean view. I do not think it matters much so don't worry...
See more room tips
  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank drushton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guanacaste,costa rica
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 18 April 2012

Thanks to Rolf ,Andreas and Mono for a wonderful vacation we stay for 4 nights and we really need a place to relax and this wonderful hotel in middle of the mountain with a incredible view made our relax time awesome!!the massage it's incredible the technique this lady have would take your spirit to heaven!!!!Don't bother to go outside to eat because is the best place in the area.
So make you a favor go visit this little gem!!!

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Abbocato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CA
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 16 April 2012

We stayed 3 nights at this hotel with a young daughter. The room are very clean and well appointed with an outdoor shower and a deck to sit with rocking chairs to enjoy sound of nature and bird watching. The swimming pool was a good size and pretty. The owners, Rolf and Andreas, are meticulous and informative. During our stay, we went swimming with turtles with Captain Mike and horsebackriding on beach which were arranged by the hosts. The furnitures at the hotel are beautiful wood pieces. Of course, the food was really really good. The owners are gourmet chefs. Breakfast was plentiful with fruit, bread, homemade jam, eggs, bacons, and rice. Dinners usually have good selection of meat and seafood. We love the place !

Room Tip: Ask for room with view of ocean.
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brigdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Luna Azul

Property: Hotel Luna Azul
Address: 8 km north of Nosara, Ostional 50306, Costa Rica
Region: Costa Rica > Province of Guanacaste > Ostional
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Ostional
Price range (per night): ₹ 9,452 - ₹ 15,015
Hotel Class:3 star — Hotel Luna Azul 3*
Number of rooms: 7
Official Description (provided by the hotel):
The Luna Azul Boutique Hotel in Ostional is one of the jewels on the Guanacaste Gold Coast: A small, very private lodge with a spectacular main lobby and elegant, colourful bungalows offering absolute tranquility and relaxation. Big terraces open to a jungle full of wildlife and the outdoor showers are a thrill for every nature lover. Relax on the pool terrace with gorgeous views over the surrounding nature reserve and to the ocean. ... more   less 
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