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“Have to improved the service”

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Gold Coast Morib International Resort
Ranked #3 of 6 Hotels in Banting
Malaysia
Level 5 Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Have to improved the service”
Reviewed 3 May 2012

Stay at the hotel for 2D1N, but is bad impression within check in, we arrive at 3pm and with only 3 guests check in at row but have to spend almost 35 mins to do the check in! room is spacious and nice but the 1st room we check in aircond and jacuzzi not functioning, and have to wait 2 hours + only the maintenance people come to our room to confirm the aircond and jacuzzi is not working and allow us to change the room! abit spoil the mood within this holiday..Anywhere advise to request the higher floor because the room is new comparing the lower unit, and if you stay at lower floor, within the night, you will feel that smelly because the factory which are process the fertilizer just straight opposite the hotel!

Water theme park is small but is do enough for those family members with kids, don't expect too much because this is only small water theme park! for quality of breakfast is consider ok, not special but is enough..

The beach just infront of hotel, so you can do walking on the beach within the sunset or can do trying thier MINI ATV on the beach which are charges RM 30.00 @ 20mins..

You can go to Tanjung Sepat with driving distance 20mins to take a seafoods dinner, is really cheap comparing to others place and the taste is not bad! Or you can go to Banting with driving distance 30 mins to try 1 restaurant which are famous in Banting ~ Restaurant Bukit Jurga, quite recommend but take note, you need to reserve before 3 days because you only be serve who are make the reservation!

Room Tip: Higher floors is new and without smelly at night
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jesphannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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603 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Indonesian first
  • Any
English first
Kuala Lumpur, Malaysia
Level 4 Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 27 April 2012

It's very near to the beach and the hotel is link to the beach, you can walk to the beach and enjoy the sunset by walking few minutes to there. The water theme park that attached in the hotel is small and not fun at all. Please don't waste money to buy the ticket.
But the quality of their breakfast and dinner is quite good.
The design and the cleanliness of the hotel is above average also. you can try the jacuzzi although it's not very big.
And it located inside the Banting and it's really quite far from Banting Town.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank mickyjun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 April 2012

Indeed we had a wonderful moments, the place has chosen from a friend of mine to organize an annual gathering, we took a unit of 4 rooms Penthouse , fresh fruits basket was given upon we check - in, cozy and clean , that's our 1st impression. The wide space of balcony with the gazebo has been our chit-chat parlor throughout the day. Sunset view is spectacular.

Just like other resort, Food here are just so so but we decided to dine-out to hunt for famous seafood nearby. We drove back to enjoy some beers in the pier during the night, Overall no that bad that what we had heard of ....

Room Tip: Get a poor view to have better photo captured~
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank DarrenChin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 8 April 2012

I've visited this resort during weekend. Smelly resort (with some weird smell, I am serious), out of electricity for 30 minutes at night, jacuzzi not functioning and lousy breakfast. The room can be rated at 1 or 2 star but one thing need to compliment is their toilet. It is spacious, and the toiletry is complete. However, i will not visit this hotel again because overall i had a bad experience staying here. One point to add, dont expect the beach. It is very smelly and dirty. There is a bar located above the sea. The concept is good and the environment not really bad.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank Rain0129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Banting hotels

Singapore
Level 4 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 April 2012

CONS-

ACCOMMODATION:

- Although we have confirmed the booking, when we reached the hotel at 7pm, the suite is NOT READY and we have to wait for an hour. Never offered us to seat or given any drink while waiting. Sour cold face..no smile..nothing

- Booked 3 bedrooms suite prior to arrival. Was promised by the reservation staff, that we would get a suite with a master room with 1 king bed, 2nd room with 2 single beds & 3rd room with 1 single bed. Was also promised that all 3 bedrooms suite facing the sea and LCD TVs both in the living room & the master room. Nope! Nothing as promised. TOTAL MISLEADING! Where on earth would a master room comes with 02 single beds? LOL! and no LCD tv in the master room.. and the suite faces a parking lot! Great!
I called and spoke to the front office manager. Explained the whole story on how her staff promised this & that but guess what the manager told me?.. Well, maybe her staff gave wrong info and the manager kept on insisted that there is no 3 bedroom suite where the master room comes with a king bed and no sea view as well. I was so furious with everything and decided to change the 3 bedrooms suite to 02 units of Balinese Studio Suite which is much more cheaper and comes with a king bed and the other unit comes with 02 single beds and get a better view of the water park.... LOL! ...another Big mistakes..one after another...

And when I say BIG MISTAKE..this time it means that whatever we sees in their website, everything are total misleading! Why? Coz when I checked with their website, the studio suites looks grand with a four poster beds and the photos in that website looks so nice. But when we checked in... the nightmare starts!

- The door lock is not working, you can lock the door when you are outside but it takes several times to swap the card to open the door. At times, we need to go up & down to the reception counter, just to change the key-card and its annoying. And when you are inside, wallah! You cannot lock the door as there is no extra security lock and the actual lock from the inside is missing!

- In the website, the Balinese Studio suite comes with a four poster bed..but nehhh.. when inquire about this.. the manager specifically informed that there is no such bed and instead all they can offer is the normal king bed. The condition of the room was so lousy. Bed is freaking hard. No extra pillow. One bed equals to 2 pillows only. LCD tv comes with normal channels..no Astro satellite channels. No iron & iron board, No carpet..expect to walk on a cold tile flooring. Hair dryer is missing in the other room.
Jacuzzi is the most hilarious... slow water pressure..you need to wait for almost an hour to fill up the tub!..Water pressure was sooooo slow as well in the shower. The sink was faulty, end up wetting the floor through out the stay..its either you shut the main water supply that is located just beside your main door to the room or end up having a Jacuzzi on the floor as well! Basic toiletries given. Mini fridge is not working and empty. The balcony was too close facing the other room. There is no privacy at all.. you can always see all the 'happenings' on the next room! Gosh!

FOOD:

Breakfast... wowwwww... you do not want to have their breakfast.. Why? It was a total disaster.. I have never been to any hotel's coffee house where the breakfast spread is like being thrown everywhere instead of properly served & prepared. Its like being ransacked! Im so speechless! The food serve was a total mediocre, sad, pathetic & tasteless.. so tasteless that you have to force your self to either swallow it all up or end up hungry later as there is no nearby outside restaurant that you could have a good meal. We totally DO NOT enjoy the breakfast. :(

Dinner... again, its wooooowwwww... funny and hilarious.. my family decided to have a dinner at the hotel restaurant as it is too far to drive to the nearest outside restaurant. Despite of our lousy breakfast experience, we thought that why not.. lets try their dinner. So we went ahead to the coffee house. Being stopped at the cashier counter at the main door. Told the staff that we would like to see the buffet before making decision. One of the staff told me that only one person is allowed to go in. So I left my entire family outside and went in. For MYR41 nett/persons, nothing much was offered but thinking that everyone are hungry..I said ok, lets have our dinner here.. The minute when we wanted to go inside the restaurant, the staff told us to pay our dinner in advance. We have not being seated and they asked us to pay in advance? LOL...Thats does it.. we told them..keep your food, we will spend our money elsewhere. And we've made a wise decision. Next time, head to Banting, look for Pak Li Kopitiam.. the food are amazingly delicious and cheap too! Thank God!

Was told earlier that there are two food & beverage outlets..but when we went to THE PIER.. the so called restaurant by the beach..offered nothing than drinks and sad looking snacks.. no live band performance as mentioned. The staff did not bother to great anyone..they just seat at one of the huts and chat like they are having a holiday there..


SURROUNDING:

- You WILL notice a bad smell comes out from a fertilizer factory that located right across the hotel on the opposite land. Early morning and late in the evening are the worst time for you to sit outside. Even if you close the balcony sliding door, the smell is too thick..the air-cond couldn't filter that filthy smell! So, do not forget to bring an air -freshener along.


The only PRO in this hotel, I would rate the water theme park at 7/10. Great for kids but could get boring for adults as not many are offered except the water-slides.. the washrooms are located at the far end of the theme park.. not enough seats & shades.. not enough safety.. the floor was too slippery..I saw a kid cuts his knee very bad when he had a seriously fall. Not sure what happened to the boy later..

You are asking..did I ever made any complains to all the above.. Yes, I did... BUT THEY COULDN'T CARE LESS...from the staff to the management.. THEY DONT CARE..

My overall conclusion for this stay-

Do not expect very much on the accommodation, food & service..it was a miserable stay and they mislead you.... Despite all that..your kids will enjoy the water theme park.

They proud to say that they are offering 5 stars service & facilities... ahahahahahahahahaha... what a joke..!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
30 Thank frequentflyerz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gold Coast Morib International Resort

Property: Gold Coast Morib International Resort
Address: PT 294, Kawasan Kanchong Laut | Morib Beach, Banting 42700, Malaysia
Region: Malaysia > Selangor > Kuala Langat District > Banting
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 6 Hotels in Banting
Price range (per night): ₹ 2,124 - ₹ 4,377
Hotel Class:3.5 star — Gold Coast Morib International Resort 3.5*
Number of rooms: 600
Official Description (provided by the hotel):
Gold Coast Morib International Resort located in the lovely area of Morib Beach, enjoys a commanding position in the beaches, sightseeing, family fun hub. ... more   less 
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Also Known As:
Gold Coast Resort Morib Hotel Banting

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