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Panizjoon
Saveh

Beautiful hotel but could be better

Review of Baia Lara Hotel
3.0 of 5 bubblesReviewed 1 Apr 2018via mobile
Hi we are going to this hotel cuz in Iran noroz holiday was began.first thing that surprise us cleaning the hotel .but too many things annoying us that I want to speak about it.1-the dishes are very dirty and they had bad smell.2-the hotel decreases many of foods and many times they warm up the previous days meals.3-animation team was too week I had ever seen.4-one refrigerator in the yard that water into it it’s open in12am till3am 😞after that they locked it😱😱.5-warm pool is too small and alleyway crowded.6-stuff not friendly and looks too tired.
Too put it in a nut shell I never come back there.
Date of stay: March 2018
Trip type: Travelled with family
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BAIAMNG, Halkla İlişkiler Müdürü at Baia Lara Hotel, responded to this review
Responded 30 May 2018
Dear Panizjoon;

Many thanks for choosing Baia Lara Hotel among endless choices and sharing your impressions here. We are really happy to read that you was satisfied with the cleaning of our hotel. On the other side we feel really upset that you were not satisfied with some things. We'd like to state that the negative points and criticisms in your review are going to be meticulously examined and inspected by our Management Team. We would like to ascertain some things. The hygiene in our hotel is one of the most important principle and we are always controlling all the dishes to be clean. Every day and for every meal we prepare different food. There are different themes every day in our main restaurant. As for the entertainment we have soft animation concept still in the time you were in our hotel it was winter season but despite of it we organized evening shows but there is normally only life musik in the winter concept. There is one refrigerator in snack bar outside but there is other bar where you can always take something to drink. We are really upset that you did not share it during your holiday so we would have given you a better response and a better solution. Our guests'opinions are very valuable for us and that's the only way how we can improve our service every day a little bit more. We hope to welcome you again in our hotel and give us a chance to make you more satisfied with your holiday and change your impressions about our hotel.

Kind Regards,
Baia Lara Hotel Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 30 March 2018 via mobile

about this hotel l think every thing is very good for ex:the food has very quality and choice the room has very good view and very clean the staff was very freindly the guest relations was very good with guests the entertainment programm was very interesting we want to come again and advice to other people this hotel for holiday 100 procent

Date of stay: March 2018
Trip type: Travelled with family
6  Thank 174maryamg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BAIAMNG, Halkla İlişkiler Müdürü at Baia Lara Hotel, responded to this reviewResponded 20 April 2018

Dear maryam g;

Thank you for leaving this nice comment after your recent stay at our Hotel Baia Lara. We are glad that we could exceed your expectations and would be very happy to welcome you back again!

Kind Regards,
Baia Lara Hotel Team

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Reviewed 26 March 2018 via mobile

we were in this hotel in march 2018 and I want to say everything was awful by comparison of other 5 star hotels that I have ever been before !
the main offensive issue was the very bad smell of restaurant ! I don’t know what was the reason but this smell was permanent and so awful! another problem was the unclean dishes specially the glasses ! it seemed they didn’t wash them carefully!the glasses were blurry sometimes with the remain of food or fingerprints ! one other matter was the thin walls of rooms! you could hear the sounds of upstairs or the neighbors! the quality and taste of foods were not perfect but the cookies and sweets were delicious. the entertaining programs was zero ! I am really regretful for choosing this hotel since I did not feel any relaxation and prefer coming back home as soon as possible !

Date of stay: March 2018
Trip type: Travelled as a couple
4  Thank shadi139999
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BAIAMNG, Halkla İlişkiler Müdürü at Baia Lara Hotel, responded to this reviewResponded 30 March 2018

Dear Shadi S;

Many thanks for choosing Baia Lara Hotel among endless choices and sharing your impressions here. We are really glad to hear that we we could exceed your expectations about the deserts. On the other side we are very upset to learn that you are dissapointed with all other things. Our hotel’s concept is soft animation and also we would like to state that the time you stayed was the winter season, the activities in summer season are more then in the winter season, there is only life music in the winter season, but still every day we have different plays and every evening different shows or life music, except this we organize music on the beach bar specially for our iranian guests, what is normally is not included in the winter season programm and also iranian music in the evening. We'd like to state that the negative points and criticisms in your review are going to be meticulously examined and inspected by our Management Team. We feel very upset that you did not share with us during your holiday, but if you had informed us about your opinion, we would have given you a better solution about this. Our guests' happiness and comfort are very important for us and we are really sad when guests do not tell us about their requests, so we are not informed and we can not make then our guests completely happy with their holiday. Thank you very much again for your feedback and we will be very glad to welcome you again in our hotel and give us a chance to give you better impressions and change you opinion about our hotel.

Kind Regards,
Baia Lara Hotel Team

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Reviewed 18 March 2018

Have been visited several 5 star hotels on this area and can say that Baia Lara definitely worth the money. The hotel and the whole resort is well maintained, clean. The staff is kind and the food is quite ok. So, if you want to relax and enjoy the sun and sea, having drinks on the beach or at the pool, the right place.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
5  Thank Norbo2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BAIAMNG, Halkla İlişkiler Müdürü at Baia Lara Hotel, responded to this reviewResponded 30 March 2018

Dear Norbo2015;

Thank you for your kind remarks regarding your recent stay at our Baia Lara Hotel. We are glad to hear that you enjoyed your time with us and hope that you will come back soon!

Kind Regards,
Baia Lara Hotel Team

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Reviewed 18 March 2018 via mobile

Very clean
Very good staff
Every program on time
Check in before checkin time
The heated outside pool in winter was owe some, even in rainy days,I tried it.
The food was excellent
I never forget that holiday
It was my birthday,and they surprised me after breakfast with many colorful balloons and at the night with cake and champagne
In my room. I’m thankful to Elena for doing that.
All staffs act very gentle
Unfortunately I couldn’t say goodbye to Kemel from bar,mehmet from entertainment group and the other kind people
I’m sure I will comeback at my future holidays

Date of stay: March 2018
Trip type: Travelled with family
3  Thank 423mehdis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BAIAMNG, Halkla İlişkiler Müdürü at Baia Lara Hotel, responded to this reviewResponded 30 March 2018

Dear Mehdi S;

Thank you so much for this wonderful feed-back, your words are very important and precious to us. We are really happy to learn that you enjoyed your time with and we could exceed your expectations about your holiday. Our team is delighted to hear that they are doing a great job and that you even remember their names! They send their warmest greetings! Everybody is looking forward to welcoming you soon again to our Baia Lara Hotel!

Kind Regards,
Baia Lara Hotel Team

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Reviewed 10 March 2018

We visited here last may for a ten night stay. The cleanliness of this hotel is top class, the entertainers were great and the food was amazing. I must recommend lunch outside, where you can pick from a fresh made wood fired pizza, chicken kebab (amazing) fried chicken fresh salad, everything in this hotel has been thought out, only note to add is that the ice cream was often tricky to find and not always readily available. We have booked to come back this year in May,we can’t wait!

Date of stay: May 2017
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
4  Thank Abbeyemma87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BAIAMNG, Halkla İlişkiler Müdürü at Baia Lara Hotel, responded to this reviewResponded 16 March 2018

Dear Abbeyemma87;

Thank you for taking the time to share your experiences. It was a true pleasure for us to read your feedback and we are glad to hear that we were able to meet your expectations about your holiday.

Kind Regards,
Baia Lara Hotel Team

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