The hotel was large and had all necessary facilities. But because this hotel was old so it gave quite old and spooky atmoshpere in the room. The breakfast was not varieties but sufficient, they was asian style and some cereals. The price was quite cheap so if the low price was the key thing, this hotel was recommended but if the budget could be more, I would prefer other hotels in the area.

Stayed at the Ocean Wing. Ambassador City may have been a nice place in the past but it has definitely lost its glory. The room smelled like an old cabinet. All of the furnitures were also old. One will see that there hasn't been a lot of maintenance and upgrades made for years. The TV was still an old 32inch Sanyo, and the phone probably was the first keypad-style after the rotary phone. The pipes in the shower leaked and it creates a puddle of water constantly inside the toilet. Actually, upon checking in, a plumber went inside to fix something already but still... Then there was the service. It was aweful, not to mention none of the staff are able to speak and understand English. A high pitched alarm went off at midnight which woke me up. I called reception and reported the sound. She said she will send someone in 5 minutes! Imagine how painful it was to listen to that aweful sound until the maintenance person came. Honestly, for the amount they charge, it wasn't good value. Definitely won't be coming back.

A friendly message to the property manager, take down the pictures on your website because the hotel and the rooms are nothing like what you advertise online.

I stayed here for two nights in March just before Covid hit. On checking in I found the staff to be very attentive and helpful and the reception area as opulent and clean as any luxury hotel. My room was in the Marina Ambassador Tower. Of course the sea views were magnificent but the room was very "spartan". I stayed in military barracks in the 1980s that were more comfortable and cleaner. There was a fine veneer of dust on everything and the showers were frankly dirty with mould and shower spray from previous occupants. My aircon would not work properly so I called reception. A very helpful concierge came and tried to remedy the problem and when not able to, assigned me a much improved room on the next floor up for no additional charge. This was cleaner and the aircon worked fine. She could not have been more helpful.

Walking around the grounds it was obvious that the hotel was at very low occupancy as two complete blocks appeared to be shut down. Most things looked fairly tired but functional. The "private" beach was a little dirty with litter. I ate breakfast in the restaurant twice and the food was okay, nothing special except 3 of the 4 coffee machines had broken down and that made getting a cup almost impossible. These are little things but they tend to add up. Most Thai hotels catering for foreign tourists provide excellent breakfasts but this was a little ordinary. Not sure if I would venture back again.