We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Gauche” 3 of 5 bubbles
Review of Crowne Plaza Geneva

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Crowne Plaza Geneva
Ranked #1 of 6 Hotels in Cointrin
Washington DC, District of Columbia
Level Contributor
767 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 352 helpful votes
“Gauche”
3 of 5 bubbles Reviewed 12 April 2012

When you book a hotel reservation through an internet dealer and get the best cutthroat price for the room, you can be sure that you are not going to get royal or even adequate treatment nor will you enjoy a happy "client-business" relationship. I don't blame the owners because, on top of the good deal, the hotel still has to dig into its own pocket to pay the transaction commission which they regard as a new internet tax on top of the government tax. I heard this complaint everywhere from different hotels. So, I expected that I would be offered one of their smallest rooms and probably the noisiest next to the elevator, the ice machine, or the housekeeping room. The elegance of the hotel is diminished when they tell you that room taxes are not included and will cost $1.50 per room per day. Wow, what a hostile punishment! You are already uncomfortable. The last time I used a "booking" service was for the"Campanile" in Annecy, Haute Savoie I vowed not to do it again through "expedia", "agoda," or others like them, but you can't escape because when you try to reach the hotel site directly on the internet through Google you are automatically directed to the shark outfits posing as hotel sites, with logo addresses and everything. You have to be an accomplished geek to directly contact the hotel. Anyway, I got my room at the Crown Plaza adjacent to the elevators, the stairs, and the fire exit stairs. It was still better than the room I got previously when the hotel used to be a Ramada, and my room 707 happened to be next to the gym where you could hear the hum of the treadmill and vibrations from weight lifting early in the morning. The Crown Plaza is a good hotel and has fine room accommodations plus respectable culinary items from their room service such as nice pastas like fusilli and tasty tandoori chicken for about $24.00. But, I recommend you try "La Recolte Restaurant" which serves a very good selection of dishes especially meats like cote de boeuf for two at about $70.00. I ordered the entrecote which is a French version of a New York steak at $35.00. It came as I ordered it, "saignant" which is equivalent to medium rare. On my last visit there was construction everywhere and I learned that they are adding two top floors that will include superior rooms and suites.

  • Stayed April 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank gabykouchacji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Geneva, responded to this review, 24 May 2012
Dear LikeCouchakji,

Thank you for your feedback. We are glad you enjoyed your room accommodations, as well as your meal at our restaurant. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you found the location of your room unacceptable. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
Reference # 27730767
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

800 reviews from our community

Traveller rating
    216
    330
    142
    62
    50
See reviews for
58
130
57
496
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (119)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Turkish first
  • Any
English first
Ann Arbor, Michigan
Level Contributor
227 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
3 of 5 bubbles Reviewed 7 April 2012

Among the IHG hotels, you expect good things from a Crowne Plaza. This one has good, but uneven service, OK food, remodeled bathrooms, but otherwise tired rooms, meeting services, and general facilities. At over $300 per night per room, the facilities are shocking (Switzerland is generally expensive), but its proximity to the airport (a 5 minute shuttle ride) is a great selling point.

  • Stayed April 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Bloodman33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Geneva, responded to this review, 14 May 2012
Dear Bloodman33,

Thank you for your review of our hotel. I am sorry some aspects of our hotel were not to your liking.

I am pleased that our staff was able to off set this displeasure with great service. I was glad to hear you did appreciate our great location.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Regards,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amstelveen, The Netherlands
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 5 April 2012

I stayed here for the first time in 1992. I was shocked to see that the bathroom hasn 't been replaced since.( already very outdated in 1992) . The room is small and very hot. No airco and if you open the window you'll hear the planes. Beds are good though. Very close to the airport, just a 5 minute drive so very convenient if you have an early flight. Free WIFI but a very weak signal most of the time.

  • Stayed April 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Anitavhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Geneva, responded to this review, 11 May 2012
Dear Anitavhb,

Thank you for leaving a review. I am deeply sorry you did not enjoy your stay with us. Your feedback is very important to us. We take all comments seriously and welcome any opportunity to improve. If there is any thing we can do to make your next stay more comfortable. Please do not hesitate to ask.

Katie J
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 5 April 2012

+ Location and shuttle to hotel. Staff were friendly and helpful. Free WIFI

- It says newly opened in 2011. I stayed in this hotel probably 25 years ago when it was called Penta. The room I stayed in is exactly the same as 25 years ago. The rooms are small, the furnishing lousy and outdated, small beds and almost no chance of getting a room with a double bed and the rooms are too warm and dry. All in all - not worthy of a Crowne Plaza brand.

  • Stayed March 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Alan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Geneva, responded to this review, 15 May 2012
Dear bigal_nl2,

Thank you for staying with us and leaving a review. I am glad to see that you left some feed back on what you liked as well as what feel below your expectations. While the building may have been here for a while. We as a Crowne Plaza are fairly new. I'm deeply sorry for any inconveniences you have experienced. We take all comments into consideration and welcome any opportunity to improve. We are hospitality professionals and strive to be the best. Your comments will be looked into. If there is anything you need next time you stay with us, Please do not hesitate to let us know.

Katie J
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 29 March 2012

We choose this hotel as we needed an airport hotel due to an early flight. I am also a frequent traveller (including many IHG hotels) and knew this is their 4* brand so was expecting a good quality property.
From the moment we walked through the hotel doors, we were disappointed by the dated (1980's) decor. The whole arrival experience was nothing of a 4* hotel but more like entering a private hotel in one of the ex-Soviet states (believe me, I have been there and some are actually better than this one).
When we checked in and went to the room, room keys did not work. I went down and got new ones, still did not work. I called down and reception said they were not allowed to come up and open doors. I managed to get them to come up and indeed, they saw it did not work (which I had already figured out myself). They went down again to get new keys.
They upgraded us to a better room, but when we entered the room and saw its decor, I dare only image how bad the original room would have looked. Everything just looked dated and used.
In addition, the room was boiling hot. We could not put the airconditioning on as it was the hotel's policy not to allow this in winter (we were 25 March = spring!). The windows were blocked so you could not open these. Only when an engineer came to disable the secure lock, we could open the window. Considering this was an airport hotel, you can imagine we did not sleep with the noise throughout the night.
Crowne Plaza is supposed to be the second best hotel in the IHG chain. I am a well-travelled person and have stayed in better Holiday Inn Express properties or even private hotels.
I assumed that it would be a good quality hotel and feel cheated over this whole experience.

  • Stayed March 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank NGP_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Geneva, responded to this review, 30 April 2012
NGP_London,

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Ben J
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Cointrin
0.4 km away
Movenpick Hotel & Casino Geneva
1.6 km away
Starling Geneva Hotel & Conference Center
Starling Geneva Hotel & Conferen...
#1 of 2 in Le Grand Saconnex
4.0 of 5 bubbles 399 reviews
0.3 km away
Ibis Geneve Aeroport Hotel
Show Prices
Show Prices
Show Prices
0.2 km away
Nash Airport Hotel
Nash Airport Hotel
#5 of 6 in Cointrin
3.5 of 5 bubbles 601 reviews
0.6 km away
Holiday Inn Express Geneva Airport
1.7 km away
NH Geneva Airport
NH Geneva Airport
#2 of 2 in Meyrin
3.5 of 5 bubbles 844 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Geneva? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Geneva

Property: Crowne Plaza Geneva
Address: avenue Louis-Casai 75-77, Cointrin 1216, Switzerland
Phone Number:
Region: Switzerland > Canton of Geneva > Cointrin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Cointrin
Price range (per night): ₹ 10,513 - ₹ 29,356
Hotel Class:4.5 star — Crowne Plaza Geneva 4.5*
Number of rooms: 366
Official Description (provided by the hotel):
The Crowne Plaza Geneva makes every effort to make you feel at home away from home and welcomes you in a modern and elegant superior 4-star hotel. Our 366 rooms offer a contemporary design and a relaxing atmosphere. Located near the airport and the Palexpo conference and exhibition centre, the hotel is ideal to explore Geneva in no time; you will be able to get to the city centre in only fifteen minutes. Enjoy the tourist attractions, the walks around the lake, the vibrant streets and luxury shops of the city centre! Feel like shopping? Geneva’s biggest commercial centre is located a few minutes away from the hotel. The hotel offers a free hotel shuttle bus from the airport and a well as a Public Transport card to the city centre. Restaurant Seventy5 welcomes you all year round in a modern brasserie style. The chef invites you to enjoy creative and innovative cuisine: grill, raw bar, vegetarian and seasonal products. To relax, a beautiful terrace awaits you on the garden side during the summer. The Seventy5 is perfect for your business meetings and guarantees fast and friendly service in just 30 minutes with our “Business Lunch.” With a banquet and conference centre of 18 modular rooms and a total capacity of 1200 people, the Crowne Plaza offers one of the largest event areas in Geneva and is the right place to meet. Whether you are coming to Geneva on business or to discover the treasures of Calvin’s city, the Crowne Plaza Geneva offers a quality image of Switzerland and welcomes you in a world of elegance, generosity and authenticity. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, IHG, Prestigia and Agoda so you can book your Crowne Plaza Geneva reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Geneva Hotel Cointrin
Ramada Geneva
Ramada Cointrin
Cointrin Ramada
Ramada Hotel Geneva
Crowne Plaza Geneva Canton Of Geneva/Cointrin

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing