We stayed 6 nights in a junior suite in this grand old lady. We were very please with our junior suite on the 6th floor offering fabulous views over the mountains. It was a spacious room with very good beds, nice sitting area, writing table and bath room. Very kind and personal reception on arrival. The manager of the hotel was there to welcome us as well. Complimentary transfers from/to Pontresina railway station. Impressive lounge, salons and dining room. Really as it was in the old days and a must for guests who like to stay in these kind of hotels. Dress code. After two days the rather formal staff seems to recognize you and are a little less reserved as in the beginning. We had the feeling that they had a little stress as the working pressuere was quite high due to the many guests. All staff were running which gave us a bit uneasy feeling. Later when there were lest guests it was more relaxed. Everything here is handled in the old fashioned way. The head waiter welcomes you in the restaurant, asks if you want coffee or tea during breakfast, writes out a paper and hand it over to one of the waiters who gets what you want, etc. Good breakfast buffets and 4-course dinners are served here in a formal ambience. The food is quiet good and you have a choice of two at each course. We liked the cheese fondue in the bowling alley as well as dinner in the Italian restaurant at the Kulm Hotel, the sister property in Sankt Moritz. The Kronenhof bar is beautiful but lacking atmosphere. We think the manager over there was a superstar bartender in the old days and has seen better days. Waiters were waiting eagerly to get drinks from him while he talked to guests or, at times, there was no one in the bar to attend to the guests. Sometimes we had to wait long for our drinks and were not offered any snacks or these were brought after we had finished our drinks. We did not like the piano player very much. He was repeating, night after night, the same tunes from the VERY old days during tea time, cocktail hour, dinner and after dinner drinks. It seems they have a different piano player every month. It think can can skip the piano player every other night and put on some classical, jazzy or new age music as well. There is a really beautiful spa and impressive pool area with the most stunning view ever seen from a pool. Small sauna area and nice and relaxing whirlpool. The Pavillion Restaurant is very nice to have lunch next to the ice skating rink. Very attentive receptionists and concierge, porters. This is a very nice hotel, but lacks a bit of frivolity which makes good make it more attractive to people who come here for the first time.They could do more with better paintings on the walls, a combination of modern and old furniture, more flowers and so on. We think we will be back due to the hotels location and pool, but think the management should spice up things a little and make the place a bit more attractive for a new generation of guests.
- Official Description (provided by the hotel):
- The Grand Hotel Kronenhof is located in the heart of the Swiss mountain village Pontresina and has more than 165 years of history. At 1,800 meters, guests can enjoy 112 elegant rooms and suites, as well as one of the most impressive wellness facilities in the Alps, with a swimming pool with underwater music, a wide range of saunas, steam baths and spa treatments. As the only five-star superior hotel in town, it combines a great location with impressive architecture, breathtaking views and excellent cuisine. Awarded the title GaultMillau Hotel of the Year in 2009, it has three restaurants: Grand Restaurant, Kronenstubli and Pavillon. In 2016, TripAdvisor crowned the hotel as N 1 of the Swiss luxury hotels and one of the top 25 hotels with the best service worldwide. The Swiss economic magazine Bilanz categorized the hotel as a top 12 ranking of the 50 best Swiss holiday hotels. In 2016, the house was also recognized as the best spa resort in the country at the World Luxury Spa Awards. ... more less
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- Also Known As:
- Grand Hotel Pontresina