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Reviews (490)
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All reviewspanoramic viewitalian stylevery nice hotelhalf boardkids and adultsst moritzswimming poolwonderful staybreakfast buffetschlosshotelskiinglanguagespagondolavalleycourseswinter
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Reviewed 9 August 2017

This hotel, a former ClubMed base, has been renovated in its fundamentals so your room (i.e. superior) will be comfortable and realistically enjoying a great view, but it will be very tiny and the lack of an armchair where you can sit is sometimes to be felt, especially with weather that forces you indoors…
The spa is very impressive and the massage treatment area outstanding, but the spa is heavily understaffed, which implies sometimes aggregation of loud small groups in resting area and around the tubs of the calidarium…
Breakfast probably is within the 4 star requirements, but an effort of phantasy could be required and a wider selection of products offered, in the line of the many other 4 stars in the valley…
The restaurant offers an à-la-carte menu which appears to be interesting in the vision and illustration, but unfortunately the execution we could test was almost miserable while the prices are aligned with those of the restaurants and gastronomy “cartel” operating in the valley…
The staff is ok, but limited in numbers – so, for instance, the lobby bar is frequently, totally unattended…
The building itself is absolutely charming as a castle, but the long, sticking line of a dog’s pee departing a column in the façade and touching the entrance red carpet rested here for the whole week of our stay…
And so on. Too many “buts” for a 4stars charging a 4 stars tariff in an area that raised prices with the waves of Russian tourists a couple of years ago, made them flee, and did not lower the tags today.

Room Tip: Ask for a room with a view, but be aware of a very noisy creek running in the valley below.
  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank bibegourmande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcLandert, General Manager at Hotel Schloss Pontresina Family & Spa, responded to this reviewResponded 30 August 2017

Dear Guest,
Thank you for your preference towards Schloss Hotel and for taking the time to share your comments with us.
We have attentively read all your comments and regret to read that your feedback on room sizes and spa is not totally satisfactory: of course we have different room categories where also wider spaces are granted and sofas or armchairs are set. Regarding our Spa, we regret to understand that you experienced it in a moment when all our operators were busy in doing treatments and could not attentively ensure the quitest ambience the spa normally has.
We hope to have again the chance soon to welcoming you here at Schloss Hotel to let you experience a memorable stay and an even more peculiar „culinary experience“ by our Executive Chef Giorgio Lecchi.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2017

Very nice hotel, very friendly and helpful staff;
good breakfast buffet, superb half-board (late dinner) in Italian style;
good location in a small, nice town of Pontresina;
complicated parking lot- tight, problematic exit

Room Tip: East and south side had a best view; for some peoples hourly church bell coud be a little hard to stay...
  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Magda i Przemek O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2017

Very Italian vibe and newly renovated rooms. We never had dinner, just breakfast. We usually took the bus to get to/from the hotel everywhere which was really convenient. Consider coming by train to Pontresina. Parking seems to be a problem. We enjoyed the spa area and the sauna. I also had an excellent (and not overpriced) facial. The bar area is not cozy, the music is horrible and the service lame, but there are really nice restaurants in walking distance. All in all, probably not a five-star hotel, but perfect getaway for the area.

  • Stayed: December 2016, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank 40goldmarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CastellaniElena, General Manager at Hotel Schloss Pontresina Family & Spa, responded to this reviewResponded 21 June 2017

Dear Goldmarie,

I thank you to choose Hotel Schloss for your holiday and having reviewed your opinion.
I am pleased that you liked our 4 stars hotel and their location.
Regarding the garage, we noticed that the big cars are struggling to move in all areas, and have recently launched a reservation system of the parking space, which is already assigned during the booking process, based on the size of the car.
We can assure you we will take in high consideration all your observations and we will treasure them to improve the quality of the services we offer.
We sincerely hope to see you soon at the Hotel Schloss in order to experience our enhancements.

Best regards,
Elena Castellani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2017

Excellent Hotel team. The only thing that I have to criticize is that many "small" extracts (e.g. late check out after 12:30 p.m., even if easily possible) are charged extra. Breakfast, lunch and dinner are typical Italian Style, good quality, just great to have that in Switzerland. Nothing for Non-Italian-fans though ...

Room Tip: Front view to the valley is the best choice ..... magnificent
  • Stayed: February 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Stephan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CastellaniElena, General Manager at Hotel Schloss Pontresina Family & Spa, responded to this reviewResponded 28 March 2017

Dear Stephan,

Thank you for choosing Hotel Schloss Family & Spa for your stay in Pontresina and for taking the time to share your experience with us.
It’s a pleasure for us to know that you enjoyed your stay and the Team.
Regarding the late check out we usually don't charge it if there are availability of the same room type; for a next time please ask especially for this, we will try to find out our best solution.

We hope to welcome you once more for another great experience.

Best regards,
Elena Castellani
General Manager

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Reviewed 2 March 2017 via mobile

Been here on a weekend trip to Saint Moritz ski resort, stunning architecture, nicely renovated, but seems to have seen the best of its days. Great sauna & spa, though. Below-average service unfortunately.

Stayed: March 2017, travelled as a couple
Thank Chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CastellaniElena, General Manager at Hotel Schloss Pontresina Family & Spa, responded to this reviewResponded 10 March 2017

Dear Chris E,
Thank you for choosing Hotel Schloss Family & Spa for your holiday and took the time to write a review on your experience.
It’s a pleasure for us that you liked our building and especially our spa.
I’m really sorry that you had a negative impression regarding the hotel service and I hope you could accept my apologies.
I hope to welcome you for another new experience.

Best regards,
Elena Castellani
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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