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“ruined our holiday”
Review of Hotel Lindemann

Hotel Lindemann
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Hotel Lindemann
Ranked #7 of 11 Hotels in Bad Nauheim
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“ruined our holiday”
Reviewed 7 October 2011

Our flight had been delayed and my husband had been in touch with the hotel to reassure them we would be arriving that evening.

I recieved a text message from the hotel when i got off the plane at Frankfurt saying that the hotel reception was closed after 9pm and that we would not be able to get in. I rang my husband & he managed to contact the hotel.

When we arrived a very miserable lady gave us our key and we were sold, not given, one small bottle of water to share between myself and my friend. As the water coming out of the cold tap in the bathroom was warm, we were unable to drink from it. We were exhausted from travelling all day. The hotel was next door to a garage of some description and the noise from the lorries and other banging meant we didn't sleep for very long.


There were tea and coffee making facilities outside our room, but no milk, we went down and asked for a little to make ourselves a coffee. The woman said that we did not come down for breakfast and that she would not get us any milk. She was obviously cross, did not smile and spoke abruptly to us, even when we politely explained that we had not wanted breakfast. We did not understand why she would provide tea and coffee making facilities and then get offended when we asked for a little milk to go in the drinks?


Later, I asked at reception if they had change for my note to buy some water from their vending machine. The woman glared at me and pushed past me. I thought she was upset, but had gone to get me some change. So I waited until she came back, but was mystified when she went and stood behind the reception desk, ignoring me. I thought that was very rude of her and decided that I could not bear to have my holiday ruined by the staff at this hotel for another 3 nights. I am a carer for a severely disabled son and this would be my only break for 2011 which my friend and I had been looking forward to for a whole year.


So we told the the woman on reception why we were leaving and paid 112 euros in cash for the night we had stayed. She said she would call the police and I agreed that she should, so that the matter could be sorted there and then. She then changed her mind and took the cash. When I simply asked for a receipt, she came out from behind her desk towards us, pointing at us and shouting, "[--} off, I [--] hate the English, get out of my [--] hotel!" We were frightened by her intimidating behaviour. She continued to swear at us until we were outside the hotel. As you can imagine, I was certainly not given that receipt.


We were extemely shocked and offended by her racist language which she has not denied using in her statement and thought about going to the police. However, we decided that we didn't want any more stress on such a short break. We also thought about just returning home, but decided that if we did, that woman at the Lindemann would have "won". Later we were lucky enough to stay in a lovely family hotel whose owner was very kind to us for the rest of the Elvis festival, although we struggled to enjoy it because of the offensive woman at the Lindemann and were relieved when it was time to return home.

  • Stayed August 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mojomadge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SusanneL459, Geschäftsführer at Hotel Lindemann, responded to this review, 7 April 2013
Google Translation
Sehr geehrte Damen und Herren ,die Damen die zu uns anreisten am 11.08.11 hatte über Booking. com reserviert zwar vom 11.08.-15.08.11 . Am Anreisetag reisten die Damen erst um 21:45 Uhr obwohl in den Bestätigungen vermerkt ist das die Rezeption bis 21°°Uhr geöffnet ist .
Wir erhielten weder einen Anruf das die Damen zu spät anreisen noch sonstige Information erst als wir als Hotel uns erkundigt haben über den Ehemann von einer der Damen erhielten wir endlich eine Information ob die Gäste noch anreisen und wann . Die Gäste wurden Freundlich empfangen ,es wurde noch eine Flasche Wasser übergeben , die Informationen zu den Frühstückszeiten gegeben und wir organisierten den Damen das gewünschte Taxi für den Stadtbesuch am selbigen Abend . Am 12.08.erschienen die Damen nicht zum Frühstück ( Frühstücks Zeiten von 8°°-10°° Uhr ) erst gegen 11.30 uhr hat sich einer der Damen an der Rezeption gezeigt und wegen dem Frühstück gefragt worauf wir nochmals erklärt haben wann es Frühstück gibt , haben ihnen aber eine Kaffee und Teestation die auf der Etage gibt zur Verfügung gestellt . Das Zimmer konnte trotz nachfrage der Zimmermädchen nicht gereinigt werden .Gegen 15°° Uhr erschienen die Damen mit Gebäck an der Rezeption und wollten auschecken wegen angeblicher Rückreise nach England wir wurden aber bereits von dem Taxifahrer unterrichtet das sie nicht wie angegeben nach England sondern in ein anderes Hotel gehen . Wir sprachen sie darauf hin an das sie nicht zurückfliegen sondern in ein anderes Hotel gehen dieses Stritten Sie ab . Wir wiesen darauf hin , das sie nicht nur die Nacht 11,und 12 zu bezahlen hätten , sondern wegen kurzfristiger Stornierung eigentlich alle 4 Nächte Vertragsmäßig bezahlen müssten . Wir boten jedoch an , dass sofern es möglich ist das Zimmer ab 13.08.neu zu vermieten , nur die Nacht 11.und 12. 08 zu berechnet . Daraufhin wurden die Damen sehr laut und aggressiv und Drohten mit Fäusten . Nach einem recht unflätigen Wortgefecht von den Damen in Englischer Sprache Zahlten die Dame nur die ge 1 Nacht von 11.auf 12.08. in Bar und sie verließen das Haus ohne die Quittung abzuwarten selbst der Taxifahrer war entsetzt wie die Damen sich hier aufgeführt haben als auch andere Elvis Presley Gäste unter anderem auch Gäste aus England die entsetzt darüber waren wie sich ihre Landsleute verhalten .Ein anschließendes Telefonat mit booking. Com ergab , dass vertragsmäßig die tatsächlich gebuchten und bestätigten Nächte in Rechnung gestellt werden können , woraufhin wir jedoch nur die Nacht vom 12.auf den13.08 über die angegebenen Mastercard abgerechnet haben , da das Zimmer am 12.08.nicht vermietbar ist Die Belege über Die Barzahlung und die Mastercard-Abrechnung haben wir über Booking.com weitergeleitet . Von einer Anzeige haben wir bei der Polizei was wir vor hatten nach dem Ärger und der Aufregung haben wir abgesehen weil wir mit Booking.com , die wiederum mit den Damen Rücksprache gehalten hat wir uns so geeinigt haben . Wir sind sehr entsetzt wie die Damen das hier darstellen was vollkommen nachweisbar nicht so stimmt wie es hierreingeschrieben wurde . Wir als Hotel haben diese Bewertung erst jetzt gelesen bei der Anmeldung aus diesem Grund haben wir jetzt erst dazu stellung genommen .
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • German first
  • Any
English first
Brno, Czech Republic
Level Contributor
87 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 11 September 2009

Hotel is near a rush street, but most of the rooms are located into the back side of the hotel, so you won't recognize the street. There is very good train connection to Frankfurt exhibition center, so in 40 minutes you are on the booth... perfect and cost saving :-)

Stayed May 2009, travelled on business
Helpful?
Thank Zimbardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Lindemann

Property: Hotel Lindemann
Address: Frankfurter Str. 95, 61231 Bad Nauheim, Hesse, Germany
Region: Germany > Hesse > Bad Nauheim
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Bad Nauheim
Price range (per night): ₹ 6,290 - ₹ 11,350
Hotel Class:3 star — Hotel Lindemann 3*
Number of rooms: 30
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