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Geordie wanderer
United Kingdom

Another great stay

4.0 of 5 bubblesReviewed 2 Jun 2024via mobile
Stayed here again for another two nights this week. Upgraded again! Hotel has great staff and special call out to the barman who after a few visits knows what I drink and always greets me with a smile and a hello.
Breakfast is wonderful, great selection, especially love the smoked salmon. Again, staff are so helpful.
If all hotels were as good as this, travel would be so good.
Date of stay: May 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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0.1 km from Holiday Inn Dusseldorf - Neuss, an IHG hotel
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Reviews (324)
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2 - 7 of 324 reviews
Reviewed 13 March 2024

Clean and spacious rooms. Its location is very good if you have a car; the centre of Düsseldorf is relatively close by and you avoid much of downtown traffic. Parking is ample in the area (at least on weekends when the nearby office buildings are empty). Another business-traveller-oriented hotel that's a safe choice with no surprises.

I would only mention that the beds make no sense. Two single beds joint together; if the two people staying in the room are not a couple, they'd rather not sleep next to each other; if they are a couple, they need a double duvet, not two (very) narrow single ones. So I'll take a star off because of that. Small detail but small details make the difference.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Nikos A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arnd H, Geschäftsführer at Holiday Inn Dusseldorf - Neuss, an IHG hotel, responded to this reviewResponded 19 March 2024

Dear nik237,
Thank you for your positive feedback. We sincerely appreciate you rating the Holiday Inn Dusseldorf-Neuss and are happy to hear, that you enjoyed your stay. Unfortunately we were not able to convince you 100% with our beds. All our rooms have high-quality and comfortable box-spring beds (size 2 x 1 m wide & 2.10 m long) which can be easily separated into two single beds (size 1 m wide & 2.10 m long) in a few simple steps if required. Nevertheless, we look forward to welcoming you again soon.
Best regards,
Arnd Hagemeier
General Manager

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Reviewed 6 October 2021 via mobile

Extremely helpful staff, well located hotel with ample secure parking (for a small fee). We were in Neuss attending a funeral having travelled from the UK. Reception was exceptionally helpful arranging for our PCR results to be printed out before our departure if we needed them to. Breakfast and dinner were excellent even though dinner had to be taken in the bar as the restaurant was closed.

Room tip: A big difficult to find if you don’t know that particular part of Neuss. My best advice is - follow your sat nav !
Date of stay: October 2021
Trip type: Travelled with family
1  Thank ChristineAugust
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 December 2020 via mobile

The hotel has really cosy, big rooms and they are well equiped. The food is very tasty and they have a lot of options. The hotel staff is very friendly. I would recommend this hotel if you are in Neuss area.

Date of stay: December 2020
Trip type: Travelled as a couple
2  Thank longegalaxy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anette Strutz, Sales at Holiday Inn Dusseldorf - Neuss, an IHG hotel, responded to this reviewResponded 15 December 2020

Dear longegalaxy,

Thank you for taking the time to leave us your feedback. We are happy to hear you enjoyed our restaurant's food, our newly refurbished and generously sized rooms and the overall service provided by our entire team. We look forward to having the opportunity to welcome you back in the near future.

Sincerely,
Arnd Hagemeier
General Manager

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Reviewed 7 September 2020

The hotel is not a new building, but it is very well renovated. The staff is friendly and professional, and the breakfast is varied. The Neuss shopping mall is nearby, a recommendation to stay for a weekend Dusseldorf and surroundings!

Room tip: Front side of the building seems more quite.
Date of stay: September 2020
    • Location
    • Sleep Quality
    • Service
2  Thank TallNick1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anette Strutz, Owner at Holiday Inn Dusseldorf - Neuss, an IHG hotel, responded to this reviewResponded 28 September 2020

Dear TallNick1,

We are very happy to hear that you liked our newly renovated hotel and that you felt comfortable with us. Thank you for recommending our hotel to other guests, which is a very nice compliment for us and for our work. I hope to see you again soon at the Holiday Inn Düsseldorf-Neuss.

Best regards,
Anette S.
Sales Manager

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Reviewed 19 December 2019 via mobile

Very nice hotel, professional and friendly staff, clean rooms, comfy beds, Amazing Breakfast, easy to reach to the city Centre by tram. Very reasonably priced. What more can you ask for! Liked it a lot, will definitely come back

Date of stay: December 2019
Trip type: Travelled as a couple
Thank Inga C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HIDUSNS, General Manager at Holiday Inn Dusseldorf - Neuss, an IHG hotel, responded to this reviewResponded 8 January 2020

Dear Inga C,

We would like to thank you for taking time to leave feedback on your stay at our hotel. We are glad to hear that you had a wonderful experience. Our team members pride themselves on making sure that every aspect of your stay is excellent from the moment you enter our hotel. It pleases us very much by reading from your review we met all your expectations. Thank you for choosing to stay with us and we hope to welcome you back in the near future.

Sincerely,
Arnd Hagemeier
General Manager

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