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Savings alert! 17% below average rates

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Reviews (308)
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5 - 10 of 308 reviews
Reviewed 13 September 2017 via mobile

Ok location in the eastern centre with enough access to restaurants and shopping. Clean room, ok reception and bar. Breakfast lacks a little for nordic taste but ok effort. Can book again. Quiet environment.

Stayed: September 2017, travelled on business
Thank Mikakorh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MERCURE V, Directeur général at Mercure Valenciennes Centre Hotel, responded to this reviewResponded 15 September 2017

Hello ,

We are delighted that your stay was in the best conditions at MERCURE VALENCIENNES.

We look forward to welcoming you soon ....

A whole team at your service.

Best regards,
Monique

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

Very spacious room. Hidden bathroom was also very accommodating.
Excellent free wifi. Staff spoke excellent English. Hotel is less than a minute from the shops, restaurants and bars.Highly recommend this hotel.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Service
1  Thank DerbyUnbiased
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MERCURE V, Directeur général at Mercure Valenciennes Centre Hotel, responded to this reviewResponded 10 August 2017

Welcome, our motto .....

Your satisfaction, our best reward. Very quickly, the pleasure of welcoming you back to the Mercure Valenciennes.

Monique and her team

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Reviewed 3 August 2017

A very good sized room and bathroom, surprisingly quiet considering the central location. Excellent breakfast with a considerable array of foods from which to choose. The staff were friendly with a good grasp of English which was helpful. The shower was fitted over the bath and I hadn't thought to enquire about this prior to my stay. I have some mobility issues following a hip replacement last year. I requested a bath mat but they insisted that they move me to a room with a wet room attached which also had rails fitted to the walls for a person's support. The move was conducted swiftly and respectfully of all my belongings. My only criticism of the hotel was that the mattresses were a little hard.



Overall, I was very satisfied and appreciative of staff service and support.

Room Tip: Maybe discuss this with staff?
  • Stayed: August 2017, travelled solo
    • Sleep Quality
    • Service
Thank Vanessa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MERCURE V, Directeur général at Mercure Valenciennes Centre Hotel, responded to this reviewResponded 7 August 2017

Dear Vanessa,

We look forward to welcoming you very soon to Mercure Valenciennes.

We note the problem encountered, know that all our beds are equipped with mattresses for a better comfort, we are sorry that this little addition did not give you full satisfaction.

Best regards,
Monique and her

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Reviewed 26 June 2017

Hotel is centrally located; it has no parking although the bays in the street outside are free overnight (check the times on the ticket machine) and the Centre underground car park is around the corner and has a pedestrian exit just by the hotel. Rooms are fine with standard features, although beds are very firm. Everything was clean and breakfast was good, with a wide choice. The staff were friendly and informative for local information, including restaurants and directions.

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Bill1609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MERCURE V, Directeur général at Mercure Valenciennes Centre Hotel, responded to this reviewResponded 27 June 2017
Google Translation

Cher hôte ,

Toute l'équipe vous remercie pour vos commentaires .....

Au plaisir de vous accueillir très vite ,

Monique et son équipe

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Reviewed 2 June 2017

Room was a really good size and recently refurbished, very pleasant :-) Breakfast was excellent with good service and wide food selection. All food was really fresh. Hotel does not have much in terms of lounge areas downstairs but bedroom and breakfast is excellent :-)

Room Tip: Avoid the first floor, noises from below
  • Stayed: June 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank N2612WX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MERCURE V, Directeur général at Mercure Valenciennes Centre Hotel, responded to this reviewResponded 23 June 2017

Dear Host,

Pleasure shared, welcome to the Mercure Valenciennes,

See you soon ,

Monique and her team

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