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All reviews shopping centre trip to disneyland paris pleasant stay mini bar two single beds stayed for nights priced hotel short stay train station marne la vallee eiffel tower euros supermarket europe exit
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Reviewed 4 September 2018 via mobile

We booked the hotel for three nights including breakfast, we were going to Disneyland and it was closer by metro . Hotel location located in a good location easy access to shopping centre and food outlets
However hotel is the worst we have ever been , No lift from Car park to the reseption , Hotel restaurant is close during the weekend, breakfast is the worst no choice at all vegetarians Don’t go there nothing to eat
Rooms are horrible, beds are dirty my little one got an allergic reaction sleeping bed , sofa bed is very uncomfortable and chairs have marks . No air conditioning and mosquito are in the room we would three or four.
Customer service - Morning shift
Service in breakfast hall is hideous not a smile on there face service need to improve
Reception AM front desk staff member was really helpful with lots of information however during the PM shift standers have dropped . We were chagered extra deposit by the staff members and it was refunded
Regards

Stayed: September 2018, travelled with family
Thank pasinduj_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2018 via mobile

I went to this Horrible hotel last week for two nights.
I booked a room in non smoking floor.
I was there with my two kids.
First , the hotel room was so hot, no air conditioning, I bought some water and milk for the kids and I discovered and of the day that the fridge was only a display, it was not working and I threw all milk in garbage coz it was really hot.
When we decided to sleep I opened the window, suddenly I smell cigarette as it is inside my room, i looked through the window to find a couple sitting on the edge of their window just beside me having fun smoking middle of the night.....
In the morning while starving I found out that it was a terrible breakfast, disgusting display for nothing... very poor ... not generous ...
Also hot orange juice ....
To be honest, it was the first time in my life I feel happy to leave such a place...
it was a nightmare....
Sorry for my comment... but that was the fact!!

Stayed: September 2018
Thank 821mahak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2018

Very hot rooms, horrible breakfast rude and disorganised staff. Room was not too bad but sofa bed was too springy to be comfortable. Was charged €2 for parking when leaving on the second day for some shopping and had to pay €24 on check out after 2 days. The reception was adamant i was not charged but saw charge on my bank statement. Overall assessment of the hotel. Not a typical novotel im used to.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Edmond E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2018 via mobile

It's not my first visit to a novotel hotel but for sure it's the worst.
No air conditioning, No fridge, No room service at night !!!!!!!
It's a shame on Accor hotels to put the Novotel name on this place.

Stayed: August 2018, travelled with family
1  Thank wael_kaaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2018

Stayed as a family for a trip to both Disney and Paris. Hotel is excellently located for both - 20min drive to Disney (hotel located with excellent access to the main highway), 30 min train to Paris. Station is 15min walk from hotel. Location to the station was our primary reason for choosing this hotel over other similar hotels in the area.Hotel staff were friendly and helpful during our stay.Not so good:Parking is limited on a first come first served basis chargeable at hotel. You have to get a ticket from reception each time you leave. However on the plus it is a underground car park.The hotel does not have air conditioning in the rooms and the hotel do not provide fans (we asked)Our room was a nice size but a little dated, when compared to the hotel entrance which been updated and looks nice.Drinks at the bar are very expensive €5.50 for half a pint is not reasonable. The breakfast is expensive at €16 per person with limited selection.On the whole we enjoyed our stay at the hotel which met our needs at the time.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Andrew2018-review
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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