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“Pure perfection!”

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Hostellerie des Chateaux & Spa
Ranked #1 of 7 Hotels in Ottrott
Certificate of Excellence
Reviewed 15 August 2017

We are French and travelling a lot around the world! We love high-end hotels and this one has it all: service mindedness of the personnel, calm, discretion, detailed recommendations for anything you may need, quality of the food, experienced sommelier. We stayed at this place 4 times already, and will return for sure. This house is owned by a family who proposes there a perfect mix between french excellence and german order and reliability. An absolute MUST!! Jean-Paul & Stephanie M.

Room Tip: Chambre Charme is perfect for a coupe.
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Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Jean-Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this reviewResponded 4 weeks ago

I was so happy to read your comments following your recent stay at The Hostellerie des Châteaux. I was pleased that we met your expectations and I have passed on your kind words to the team. We all look forward to welcoming you back again in the near future.

My kindest regards,

Sabine & Ernest Schaetzel
Aurélie – Guillaume & Alina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4 - 8 of 977 reviews

Reviewed 8 August 2017

We stayed three days and enjoyed every minute. What a nice place! Helpful staff, beautifully furnished rooms, comfort and tranquillity. Plenty of onsite car parking (a short uphill walk) and a nicely appointed spa. The layout of the hotel and its various annexes is a bit confusing, but we soon got our bearings. They need more pool space, and we understand this will be available in the near future. Breakfasts were good, and the dinners really good - and do try the local red wine. The picture postcard village is also a must. Definitely worth a return visit.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Barmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to leave your comments following your stay with us at The Hostellerie des Châteaux. I was very proud to share your glowing review of your recent stay with my team this morning. It is comments like this that really make our job worthwhile. We take great pride in the service we deliver and we look forward to meeting your expectations once again in the near future.

My kindest regards,

Sabine & Ernest Schaetzel
Aurélie – Guillaume & Alina

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Reviewed 3 June 2017

The restaurant is small and quiet, and speaks of luxury from the highly professional head waiter to the standard of the cuisine. We had the Millefeuille d'Escargots and the Fois Gras de Canard Maison, both of which were very refined and good. For the main course we had the Canette Rotie aux Epices Douces, which lived up to its name for subtle spices. They do not stint on portions: a whole duckling between two meant that we had no space for dessert. As I was driving, the wine waiter chose a glass of red wine - a Cotes du Rhone which was quite exceptional. The restaurant is expensive, but is well worth it if you wish to have an elegant evening.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Tamutoscana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this reviewResponded 4 weeks ago

Many thanks for taking the time to post your review following your recent stay with us at The Hostellerie des Châteaux. I was delighted that you enjoyed your stay and I will share your comments with the all team. I really do hope that you will visit us again in the near future.

Kind regards,

Sabine & Ernest Schaetzel
Aurélie – Guillaume & Alina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2017

We stayed one night on our way to Saverne in a newly finished suite.
No Nespresso or other coffee and tea available, no mineral-water waiting and not a great view for over €300,-/night excluding breakfast.
The suite was spacious and Ok but not impressively decorated.
Spa pool is small but is being rebuild so that will be up to standard soon.
The restaurant is "old style" and he menu gourmand was good but not great.
Conclusion: this hotel and its restaurant is not to our personal taste.

  • Stayed: April 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Jef B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this reviewResponded 19 May 2017

Many thanks for taking the time to post your review following your recent stay with us at The Hostellerie des Châteaux. Just to clarify your comments 2 mineral water where waiting on night stand on your arrival and the balcony is overlooking the forest and Ottrott Castles. I hope that our new addition to the Spa with 2 new Pools (outdoor + indoor) 1 outdoor jacuzzi 4 new saunas, relaxation room ... will delight you next time.

Sabine & Ernest Schaetzel
Aurélie – Guillaume & Alina

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Reviewed 1 May 2017 via mobile

As for the hotel and the SPA I'm happy with the service and location while the restaurant does not seem to me yet at the level of the other restaurants in the area
I have been dining here on Wednesday evening and I'm not impressed by the service in a hurry and the quality of the dishes .
As this is a SPA Hotel I would expect more care and attention at the restaurant .

Stayed: May 2017, travelled solo
Thank albertopitta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gschaetzel, Propriétaire at Hostellerie des Chateaux & Spa, responded to this reviewResponded 19 May 2017

Thank you very much for taking the time to leave your kind words following your visit to the Hostellerie des Châteaux. I was so happy that you enjoyed your stay. Please do come and see us again soon for many impovements at the restaurant and at the Spa withs tons of new features and upgrades.

Many thanks,

Sabine & Ernest Schaetzel
Aurélie – Guillaume & Alina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hostellerie des Chateaux & Spa

Address: 11 rue des Chateaux, 67530 Ottrott, France
Phone Number:
Region: France > Grand Est > Bas-Rhin > Ottrott
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Ottrott
Price Range: ₹ 12,516 - ₹ 55,828 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hostellerie des Chateaux & Spa 4*
Number of rooms: 66
Official Description (provided by the hotel):
Luxury Spa Hotel in Alsace. Convenient location on the Alsace Wine Route between Strasbourh and Colmar. Comfortable Rooms & Suites with private Jacuzzi, Sauna or Steam Room and unlimited access to the swimming pool and to our 1000m2 Spa Center. Come and discover our two restaurants: the Gourmet restaurant and "Le Comptoir du Chateau" our Contemporary restaurant dedicated to lunch and bar. Unlimited WiFi access in the public areas of the hotel. ... more   less 
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Also Known As:
Hostellerie Des Chateaux Ottrott
Hostellerie Des Chateaux Hotel Ottrott
Hostellerie Des Chateaux & Spa Ottrott, France - Alsace

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