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“Ski resort”
Review of Blu Hotels Senales

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Blu Hotels Senales
Ranked #2 of 12 Hotels in Senales
Certificate of Excellence
Reviewed 25 April 2016 via mobile

I stayed with my family and other 11 friend families in hotel Zirm for one week in March 2015 and March 2016. The hotel is a bit old, you can see it on furniture and room equipment. But if you go to this perfect ski resort, really baby and children friendly, for staying out in the nice and always cured slopes and to have a good food (big choice all the times) and to meet very nice and kind personnel of the hotel, you don' t mind it.
Also the swimming pool for free and the gym are always there for you.
I only missed the bar in the evening in the hotel this year (there was only a bar in the nearby Crystal hotel). When you have sleeping children in the room, you cannot go there, although the hotels are connected.

Stayed: April 2016, travelled with family
Thank Alexandra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluhotelsAssistenza, Responsabile relazioni con la clientela at Blu Hotels Senales, responded to this reviewResponded 12 May 2016

Dear client,
we would like to thank you for the time you spent to write your detailed review, since our guests' opinions are fundamental for us to understand our strong points but also some sides that may need to be improved. It's an honour for us to read what you wrote about the staff, that you've considered kind and professional. We are really glad that you enjoyed with pleasure all the services put at guests' disposal, the restaurant service and the strategic position of the hotel, elements which all contributed to let you live a pleasant stay.
Hoping to see you again in one of our hotels, we take this opportunity to send you our best wishes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 569 reviews

Reviewed 16 March 2016

Together with my husband I spent 1 week ski holiday in February/March 2016 in Blu Senales Hotel.
We were located in the Zirm part of the Blu Senales Hotel – unfortunately in the room without the window…
There was a kind of ‘vent window’ only and as a result, the daylight was missing even in the morning which was really depressing.
The last but not least, the skylight was placed on so high level, that there was no possibility to look through the ‘window’ and see something outside, moreover, it was impossible for me to open the window vent without using the chair (I’m 168 cm tall).

We booked our ski stay at this hotel via Itaka touroperator and in my opinion, Blu Senales Hotel’s Manager treats Itaka’s quests as the ‘second sort tourists’ and offers them poor and non-standard rooms. No claims and no change is possible due to full occupancy (according to Manager).

At the same time we can find the description of the rooms in Blu Senales Hotel at booking.com:

“All rooms come with wooden furnishings and large windows”

This means the rooms with vent window are not offered generally to other guests, but to Itaka’s guests only. And this is not fair. Worth to mention that we paid the same regular price as other guests for standard rooms with large windows.

I would like to mention that we are not very demanding, we were aimed to have wonderful skiing and we were not looking for luxury place, but quite simple standard room with the bathroom and the WINDOW. And all was perfect apart from missing window, which is definitely not the standard nowadays.

In spite of the above claim I would like to say that our ski stay was great – due to really nice staff, delicious Italian food, pleasant Hotel’s interior and surrounding, cleanliness everywhere and the most important – great location near lift and cable car and really amazing snow and ski conditions!
Everything (apart of the missing window) was great and we definitely we would like to be back here again :)

Room Tip: make sure if the room has the standard large window, otherwise you can be located in the room withou...
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  • Stayed: February 2016, travelled as a couple
    • Location
    • Rooms
    • Service
5  Thank Renata R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2015

We are a family with two kids (7 and 11), all skiers, and we went to this hotel for the first time in 2011. Altitude of hotel guaranties snow and in 2015 even though there were no snow from our home to 100 m to hotel (some 1000km) we had a great ski week, because of fact that Schnalstal glacier was packed with snow and tracks around hotel were ok. As we remembered from 2011, hotel facilities were great, but this time we had a small misunderstanding on relation hotel -TUI Reisien. I specifically asked to avoid room with bunk beds for children, but we got one in the first floor. I tried to change it, but as I was told there were no free rooms left, I also tried with my TUI Reisen agent, but nothing changed. So, unfortunately I have to say that this spoiled my picture of ZIRM hotel, and stuff in it. Also I have to add that noise coming from bar and reception is not acceptable in that first floor, so if you want a real deal, my suggestion is to go to 4, 5 or 6 floor..
Everything else was perfect...But, just to conclude, this is a hotel for passionate skiers....no shopping, not much of a night life, no restaurants and cafes (only ones on slopes).

Stayed: January 2015
1  Thank Dragan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2015

Good service, nice location, swimming pool availability at an altitude of 2000 meters. You can forget your car and go hiking from your room (isnt't that a real puls?). Nice restaurant and international breakfast

Room Tip: view rooms
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  • Stayed: August 2015, travelled with friends
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Thank Stefano P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2015

full satisfaction, we will come back, the ski area is one of the best in Tirol Aples!
everything was perfect..................................................................................................................

Room Tip: for family the ebst is apartaments Zirm
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  • Stayed: April 2015, travelled with family
    • Value
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Thank yvette v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Blu Hotels Senales

Address: Maso Corto | Val Senales, 39020 Senales, Italy (Formerly Apparthotel Zirm)
Region: Italy > Trentino-Alto Adige > Province of South Tyrol > Senales
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool
Hotel Style:
#2 Spa Hotel in Senales
Price Range: ₹ 6,133 - ₹ 19,043 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Blu Hotels Senales 3*
Number of rooms: 82
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Blu Hotels Senales

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