We stayed in this beautiful hotel for our wedding in summer 2017. Hotel itself and location is great, just the staff was not on same level with it.
We didn't received any gestuer or congratulations for our big day from any of the staff. Upon arrival I gave my wedding dress to laundry for ironing and next day when they brought it to our suite it was in the same condition, not ironed. And they wanted to charge us (when we checked out ). Thanks to my mum she brought in case with her iron, so she arrainged my dress while I was getting ready. Just before we went out to church she was stuck in the bathroom as the locker got broken, so we had to ask some maintenance people from hotel to come and open/fix the door. They did but it took like half an hour. We almost got late for our wedding because of it.
On top of that when we returned to Dubai I realized that we forgot (it was such a mess during wedding day) our hard drive in the hotel. They found only when we contacted them, after 4 days. So it means or they were no housekeeping after we left or they just ignored and didn't inform anyone. Weird. Then when we asked if they can send it to us and we can pay the expences they said they r not taking any responsibility for sending guests lost belongings because in the past they lost some stuff. So luckily one of our friend went for vacation to Miori and he kindly collected it from them.
Overall our room was very nice, it was the biggest suite in the hotel. Restaurant is average. As marring couple they gave us worst table in end of the terrace, near the stairs and waiters station close to the bar area so a lot of sound when they walk around, noise of ice cubes, cutluries, the door of back bar was opening and closing...absolutely not romanting stay and not for wedding day for sure.
Believe me, you can find much more nice and professional hotels.
For special occasions the staff can at least do at expected and basic duty, but not in this Hotel, unfortunately.
- Official Description (provided by the hotel):
- Ravello Art Hotel Marmorata is a 4 stars hotel situated in Ravello on a wonderful cliff in a lovely, quiet and small bay, in the heart of the divine Amalfi Coast.The Hotel was an ancient paper-mill dating from the 15th century and thanks to the clever renovation and the antique marine style furnishing, it is unique in this enchanting inlet of the coast.Comfortable rooms with sea view, hydro-massage swimming-pool with landing stage, fitness-room and free parking are available to guests.From "L'Antica Cartiera", the inside hotel restaurant, our guests could enjoy a wonderful sea view ... more less
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- Also Known As:
- Best Western Marmorata
- Best Western Ravello
- Ravello Best Western