A medium size, friendly independent hotel with a lovely ambiance. Excellent check in process, we were given the option of communicating rooms with the children, rather than the two rooms we had booked - we lost our balcony (sad face), but communicating rooms was a more expensive option that we were not charged for. Also offered parking within the blue zones for 4E per day, good value and hassle free parking.
The staff work hard, saw the breakfast team leaving at midnight and back the next morning, but they were always happy to help. The hotel itself is beautiful, its recently been renovated with some care. Good standard of rooms, but the shared areas and the dining areas are quite beautiful.
Location is excellent, walk to great restaurants bars and the train station etc. As well as the Terme’s. If you have a car dine at Al Bivio - try the steak.

Beds - super comfy, great aircon, the water pressure is high so the walk in showers are fantastic.

Buffet breakfast was good enough - if you’re in the higher grade rooms you have a separate dining area. Sitting outside on the terraced hotel from with waiter bar service is an excellent post dinner opportunity.

Pool area was clean with waiter service (the perfect place for an Aperol)The only slight negative was number of pool sun loungers was too few, and a couple of people thought it was appropriate to “book” them by placing towels on them, then disappearing. Global problem and not worth dropping my five star rating.

My wife and I stayed here as part of a Gate 1 tour. The hotel is beautiful. It is loaded with charm and character. The front desk staff were outstanding, friendly and helpful. The rooms are good size. The bed was comfortable. We were served breakfast every morning. It was delicious and plentiful. The tour included a couple of dinners. The food was as good as you got in some of the better restaurants in the town. The waiters were spectacular. We want to go back there now.