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Reviewed 1 July 2018

Probably the best located hotel in Montecatini, since it is right on the main Piazza and only a couple of blocks from the train station. Staff was wonderful and very friendly. All that I met spoke English.

Stayed: April 2018
1  Thank Jay2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPRoma, Direttore at Grand Hotel Plaza & Locanda Maggiore, responded to this reviewResponded 15 August 2018

Dear Jay2Travel,

Thank you very much for your review.
We truly appreciate your nice words regarding our staff.

We hope to see you soon once again.

Best regards,

Giancarlo Poli
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018

Hotel staff very helpful and nothing to much for them.( Lady one morning discovered that one Lens of her glass had come out.Went to reception and was showen the shop to go to get it fixed and was not charge for work. Group leaving at 7.15am and full breakfast available 6,30am.

Room Tip: 4th floor overlooking Plaza
  • Stayed: June 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Bryan A K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPRoma, Direttore at Grand Hotel Plaza & Locanda Maggiore, responded to this reviewResponded 15 August 2018

Dear Bryan A K

Thank you very much for your review.
We truly appreciate your nice words regaring our staff and service.


We hope to see you soon once again.

Best regards,

Giancarlo Poli
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

I recently stayed here for a week as part of a Travel Department group. From the moment we entered the hotel we were received with genuine friendliness and hospitality. The hotel is old but charming. It is situated in great location on the square, is spotlessly clean and all the staff are really helpful and friendly. A special mention must go to Mariano and his crew in our dining room who looked after us so well for breakfast and dinner every day. The food was excellent - good variety to suit all tastes. The staff on reception were ever eager to help with any requests. I would not hesitate in recommending this hotel to anyone travelling to Tuscany.

  • Stayed: May 2018, travelled solo
    • Location
    • Cleanliness
    • Service
2  Thank MOD_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPRoma, Direttore at Grand Hotel Plaza & Locanda Maggiore, responded to this reviewResponded 21 July 2018

Dearest MOD_10

I would like to thank you for your 5-star review.
I am glad that you enjoyed your Tuscan Holidays with Travel Department.

See you in the future.

Warm regards,

Giancarlo Poli
Manager

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Reviewed 19 June 2018

Would recommend this hotel...the hotel is on a lovely plaza and is very central. The train station is only a few minutes away..All staff from the moment of check in to check out were delightful. We surprised ourselves be eating in the hotel each evening but the food was lovely and the waiting staff couldn't be nicer. If you ordered a bottle of wine or water and didn't finished it, the waiting staff would put your room number on it for the next night or if you wished you could take it to your room. We will definitely visit here again.

Room Tip: Choose rooms looking over plaza..lovely atmosphere
  • Stayed: June 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank AmySallyf64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPRoma, Direttore at Grand Hotel Plaza & Locanda Maggiore, responded to this reviewResponded 21 July 2018

Dear AmySallyf64,

I would like to thank you for taking the time to write on TripAdvisor your review.
Especially that you have such a wonderful experience.
I am glad that you liked so much our staff.


I am looking forward to your next visit

Kind regards,

Giancarlo Poli
Manager

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Reviewed 16 June 2018

My husband and I enjoyed a well earned holiday with the Travel Department in this hotel recently. The hotel was very comfortable. I had asked for a quiet room and we got this. The staff were amazing especially the people who looked after us in the dining room. Nothing was any bother. They remembered our dietary requirements and were very very attentive. The only small fault was that the kitchen were a little lacking in imagination for the coeliacs and vegetarians in our group. The hotel is very central and convenient for shopping and for dining out! I would really recommend this hotel.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mnoraburke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPRoma, Direttore at Grand Hotel Plaza & Locanda Maggiore, responded to this reviewResponded 21 July 2018

Dear mnoraburke,

Thank you for your feedback.
Thank you very much for mentioning helpful staff and great location.
I am glad that you enjoyed your holidays in our hotel orgnized by Travel Department
It will be our big pleasure to host you again.

With Best regards,

Giancarlo Poli
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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