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All reviews rooftop pool the usual cereals fabulous hotel small balconies daily fee huge bathroom breakfast buffet quiet location modern hotel communal areas short walk room was spotless air con i highly recommend this hotel three nights spa facilities scrambled eggs
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Reviewed 5 November 2017 via mobile

I start with the positive aspects:
Excellent service from attentive and friendly staff. Congratulations to the director for these great employees! Our room was pleasant, although quite small (in the attics). The breakfast buffet is really good and offers a big choice.
Our dinner at the hotel's restaurant"Francy" was also good, the food was delicious(there could be more options for vegetarians) and the service perfect. The wine card is also a big plus!
But we were irritated to be seated in the conference room (why?!) instead of the restaurant, this meeting room was cold and too bright. A smooth music would have been also nice. The ambiance was not romantic and not adapted to the high prices and our occasion: a weeding anniversary. We were disappointed.
Our table neighbours were screaming kids and a couple talking on the phone.
The spa is beautiful but way too small for all the guests, there are only 6 relax beds, the second day, we left because they were all occupied. The first day, there were young children, yes children! in the spa which talked loudly and rushed on the tea and sweets offered in the relax area. Kids in a spa from a Five-star-Hotel is a total NO-GO, it's even scandalous!
I complained about this at the reception, the answer was that they accept children in the spa on request if nobody can babysit them elsewhere. Seriously? Thats not the problem of other guests that paid a lot to relax in the spa. On our two nights-stay, our room has not been cleaned although we put the cleaning sign outside and went away for at least 3 hours(11am-2pm). Answer from the reception: "Oh, so you certainly put the don't disturb-piece on the door.""No, certainly not, it was the please-cleantheroom-sign."(...)
As you see: before writing this, I talked to the reception. When we checked out, they didn't even ask how we found our stay and nothing was done to compensate all the negative points.
Because of the kindness of the waiters, I still give 4 points, BUT...

Date of stay: November 2017
Trip type: Travelled as a couple
4  Thank Marina076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther E, Direttore at LHP Hotel Montecatini Palace, responded to this reviewResponded 7 December 2017

Dear Marina 076,

Thank you for taking the time to share your experience with us.

We are delighted to hear your nice words about our employees and our meals during your recent visit.

We have two parts of the restaurant, the biggest one where we serve breakfast and the smallest one for lunch & dinner.

Most of our guests loved the smallest part of the restaurant, which is cozy with an amazing view in our garden & fountains.

We are really sorry to read you were not comfortable in our restaurant and to discover through a review that this ambient was not up to your expectations.

If we knew your stay wasn’t pleasant enough we could have reacted immediately to remedy the situation, and for sure we could have been more attentive for the atmosphere of your wedding dinner.

Following our policy, in the Spa we accept kids only from 14yo, in this particularly case, unfortunately, they went in without permission, and thanks to your review, we will pay more attentions on the entrance.

We'd love to welcome you back and I’m sure this time your stay will be impeccable.

Kind regards,

LHP Hotels & Suites
Rome - Florence - Naples - Milan - Montecatini - Santa Margherita Ligure/Portofino
Front Desk Montecatini Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2017 via mobile

This hotel is very modern and luxurious which is a rare thing in Italy. The lobby and room we're lovely and clean and we used the spa facilities which were decent. I rated it 4/5 due to the rooftop pool which was a little dirty and really cold and the fact that the food and drinks are way too overpriced, meaning you have to head out of the hotel if you want a drink which is a shame as they have some lovely areas to sit and relax.

Date of stay: May 2017
Trip type: Travelled as a couple
1  Thank rachelshears85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther E, Direttore at LHP Hotel Montecatini Palace, responded to this reviewResponded 17 September 2017

Dear rachelshears85,

Thank you so much for such wonderful comments and for choosing LHP Montecatini Palace as the place for your holidays in Montecatini Terme.

We truly appreciate your thoughts and we are glad to hear that overall you enjoyed your stay.

Any suggestions and recommendations for improvements are very welcome.

We hope to have the pleasure to welcoming you back soon.


Kind Regards,

LHP Hotels & Suites
Rome - Florence - Naples - Milan - Montecatini - Santa Margherita Ligure/Portofino

Hotel Manager
Esther Enna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017

This is a very stunning, modern, sleek hotel in the charming city of Montecatini Terme. It is located within easy walking distance to several attractions. The large park is several blocks away and is worth the trip. When traveling Tuscany, this is an easy first stop, only 30 minutes from the Florence Airport, just off the Autostrata. A must visit while there is Montecatini Alto, via the funicular. This is a charming little village with great restaurants and shops. The hotel is ultra modern among the city's older buildings but is very comfortable and welcoming. The hostess who checked us in did an excellent job of showing us the hotel amenities and gave us some very good dining suggestions. Highly recommend!

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank TravelGator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther E, Direttore at LHP Hotel Montecatini Palace, responded to this reviewResponded 17 September 2017

Dear Jack S,

Thank you so much for staying at Montecatini Palace and for sharing your experience on TripAdvisor.

We are happy to learn that you had an amazing experience with us, and that our staff has contributed to a memorable stay.

We certainly look forward to welcoming you back in the very near future,

Kind Regards,

LHP Hotels & Suites
Rome - Florence - Naples - Milan - Montecatini - Santa Margherita Ligure/Portofino
Direttrice
Esther Enna


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Reviewed 15 August 2017 via mobile

The Hotel (part of a small chain, LHP) is deservedly highly rated. Whilst 5* Accomodation in Tuscany in August is never going to be cheap, the important question is whether it lives up to the promise?

A lovely hotel building in a quiet but convenient part of town, refurbished at great expense some 4 years ago. The rooms are simple but executed with flair and quality; the air con effective and everything done with understated luxury.

The service was friendly and helpful at all times and the breakfast generous and to expectations.

We enjoyed the relaxed luxury of the rooftop pool with fabulous views.

For the right price, what is there not too like about this lovely hotel? Nothing!

Date of stay: August 2017
Trip type: Travelled as a couple
1  Thank Robwithec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther E, Direttore at LHP Hotel Montecatini Palace, responded to this reviewResponded 17 September 2017

Dear Robwithec,

It is such a pleasure to receive a feedback back like yours, thank you so much for sharing your feedback after your recent stay with us.

It fills me with great pride to know that you consider the Montecatini Palace as one of the best amongst all the other 5 stars hotels you have visited in your extensive travel experience.

We certainly look forward to welcoming you back in the very near future,

Kind Regards,

LHP Hotels & Suites
Rome - Florence - Naples - Milan - Montecatini - Santa Margherita Ligure/Portofino

Hotel Manager
Esther Enna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

Our stay in hotel Montecatini palace was fantastic .. It is a great location if you have a car and wish to see Tuscany.. The hotel is extremely clean breakfast is excellent and service 5 star .. The Spa is super and treatments very welcome after a day of sightseeing.. I couldn't recommend it enough.. Also the management photos are exactly what you get true to photos ..

Date of stay: August 2017
Trip type: Travelled with family
1  Thank Carmel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Esther E, Direttore at LHP Hotel Montecatini Palace, responded to this reviewResponded 17 September 2017

Dear Carmel F,

Thank you so much for staying at Montecatini Palace and for sharing your experience on TripAdvisor.

We are happy to learn that you had an amazing experience with us, and that our staff has contributed to a memorable stay.

We certainly look forward to welcoming you back in the very near future,

Kind Regards,

LHP Hotels & Suites
Rome - Florence - Naples - Milan - Montecatini - Santa Margherita Ligure/Portofino

Direttrice
Esther Enna

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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