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₹16,712
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Reviewed 27 July 2017

We were quite disappointed by the whole experience at this resort. The rooms are ok, but lacking of a lot of comfort that one could expect in such a place ( very small terrace always dirty - no place to hang out your swimming suit , etc.... ). The swimming pool is nice and the view is great, but the sunshades are too light and they fly away with the wind, which is always to be expected in this area. Result: no shade at all around the swimming pool. The service was very inconsistent, sometimes acceptable, most of the time rude. We stayed two days and the first evening the beautiful courtyard where the dinner is usually served was reserved for a wedding, while the second evening the dinner was served only inside because they did some chemical disinfestation. We had to eat in the area of the bar, nice and cosy but not what we expected, and without a word of excuse. We also did their wine tasting and were very disappointed. The tour was too quick, with very little information, no visit of the production nor of the vineyards, poor wine explanation. We have done many wine tours all over the world, and we would expect this service from a tour free of charge, but here we invested 15 Euros each, which is definitely not in line with what was offered.
My 3 points go basically to the building, which is beautiful and in a great area. The breakfast was also very good and served in the courtyard, which we liked a lot.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank MartaSwitzerland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vanessa M, Responsabile reception at Baglio Oneto dei Principi di San Lorenzo - LUXURY WINE RESORT, responded to this reviewResponded 29 July 2017

Dear Marta,
thanks to be our guest and give us a feedback, we use it to improve everyday guest experience.
The staff clean everyday the balconies but we are in the country so it can happen that during the day some leaves fall down, but we will recommend the housekeeper to pay more attention to the balconies. We are looking for some nice folding clotheshorse to put in the bathroom, at the same way we are providing purchase some heavier umbrellas bases. We are sorry if you feel the staff like rude, we will talk with the department head about it.
We do not use to make many events or weddings in the courtyard, we have just few events like these (2 or 3 in 1 year) and when it happen we use to have restaurant in the Pool Terrace (like for the lunch) so, I do not think it can be a problem to have dinner with a nice landscape. The second dinner it was inside because of the wind, not for a chemical dinfestation.
The person that guided you in the winetasting was a substitute just for that day, we are sorry if he did not was like you was expected, we use to have a 1 hour tour with historical details, wine explanations and time for a great experience!
We would be happy if our customers told us any problems or complaints during their stay so that we can locate the exact problem together and resolve it in the best ways for them and future guests.
We hope you can come back to visit us!

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Reviewed 24 July 2017

Myself wife and teenage daughter stayed for ten days. Not difficult to find ...warm professional welcome..immaculate spacious family room. Housekeeping team looked after us wonderfully. All staff went out of their way to ensure we had a memorable visit. The restaurant food was excellent as were the wines. Salvatore and Mirco set very high standards and spoilt our daughter rotten! Reception team...particularly David and Salvatore...incredibly helpful. As you can see we cannot fault the hotel or its team. The location is ideal for a combination of relaxation, experiencing culture...the area not yet subject to cynical tourism! We will be returning. Thank you.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rowemike
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anna P, Direttore at Baglio Oneto dei Principi di San Lorenzo - LUXURY WINE RESORT, responded to this reviewResponded 29 July 2017

Thank you for being our guests.
We wait for you soon!

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Reviewed 22 July 2017 via mobile

hotel is on a good location so the view is perfect. However the moment you enter the hotel you feel that you, as a customer, are there as a necessity and not as a guest. The warm welcome you get in other hotels is something you cannot expect here. The rooms are old, but the bare necessities are there. On a 4* hotel you expect more. In the restaurant you expect to start dinner with aperitif... Not here, you get the remark you are expected to drink your aperitif in the bar outside... Strange....
The food is grose and not eatable. This is absolutely not recommendable for anyone who want to get value for money.
Conclusion of our visit: if you can find another place to stay. Do it!

Date of stay: July 2017
Trip type: Travelled as a couple
Thank A_H_BELG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anna P, Direttore at Baglio Oneto dei Principi di San Lorenzo - LUXURY WINE RESORT, responded to this reviewResponded 29 July 2017

Dear A_H_BELG,
thanks to be our guest and give us a feedback, we use it to improve everyday guest experience.
We are sorry if you felt a not welcoming staff, we will talk with the staff as soon as possible about it.
The rooms have been built 13 years ago, they are not old, rooms are equipped with new technologies (Smart TV, electronic key, ...) but furnished with typical materials such as ceramics, wood and wrought iron.
On the Pool Terrace we use to propose the Aperitif with a little food buffet to enjoy the sunset with some music, but if you prefer you can order an aperitif at dinner table.
We are very generous with food quantity, we will let know to the chef that he have to reduce the portions.
We would be happy if our customers told us any problems or complaints during their stay so that we can locate the exact problem together and resolve it in the best ways for them and future guests.
We hope you can come back to visit us!

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Reviewed 14 July 2017

With experience from more than 60 trips to Italy, we have had one of our very best experiences. Baglio Oneto Resort is a gem of a hotel with a relaxing atmosphere with an elegant service. We have met top service attitude of the staff, very good cleaning and very good breakfast, served in a lovely courtyard. When you also experience a fantastic restaurant with high quality food and drink, and a service from Salvatore and his team we have never experienced even at 5 star resorts, you will have an unforgettable stay. We stayed 9 days this time and look forward to the next time.
Very good wifi on the hotel and surroundings.

Room tip: Our choice, room 225 was large, comfortable and well worth price
Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Jørn D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 June 2017

Very quiet location. Friendly and helpfull staff. Spacious grounds, nice pool, super garden.
Breakfast buffet sweet and savoury.
Very nice wine selestion both from the own winery and from others.Clean and spacious rooms.

Room tip: As far as I could Judge all rooms are OK.
Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Dany T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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