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“Hillside tranquility on the Italian Riviera”
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Review of Garden Lodge

Surrounding gardens, communal area
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Surrounding gardens, communal area
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Very good
18 reviews
Surrounding gardens, communal area
private garden
private garden
private garden
Hot tub jacuzzi
Hot tub jacuzzi
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Overview
Holiday Rental House -
2 Bedrooms, 1 Bathroom, Sleeps 4
Chiavari, Italian Riviera, Liguria

Reviews from our community

Very good - based on 18 reviews
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Reviews from our community

Date | Rating
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PavlosT18...
Athens, Greece
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Disappointing Customer Service”
Reviewed 11 June 2013 for a stay in June 2013
1
person found this review helpful

We rented a 4 person and a 2 person villa (2 in total) We really looked forward to our break in June. At booking, the owner Adrianna requested being paid 50% of our total as a deposit into her UK account. I did this without fail. The balance was to be paid on arrival.

Whilst the Olive Press has a beautiful view over Chiavari, it is at least 20 mins walk to the centre and nearer 30minutes to the beach, you really do need a car. We travelled with 2 boys and a baby and the boys played one evening in the pool. We were told to keep quiet (despite not being overtly loud). We played every other night and there wasnt a word from them, as they are good children thankfully. Then we left one day to go to the beach and forgot to clsoe the windows and take 2 chairs in. Later that night Adrainna knocked on our door at 10pm and told us this and that she wasnt happy with this or the fact that the floor of the shower room was wet from a shower. In addition, she complained that I drove on her stones drive way from the car park. I did because there was no other place to turn my rental van.

It felt like rules were continually made up as we went along. I told Adrianna that she should have a list of rules for each villa to encompass in part the issues she felt we had:

It could read like:-
- Please keep children quiet in the pool at all times (depsite the fact they were supervised at all times)
- Please take all outdoor chairs in if you leave for the day
- Please take close all windows if you leave for the day.
- Please dont drive on the stones.
- Please dont wet the floor in the shower room.

In addition, the bedding and towels honestly must not have been changed in years - they were wafer thin and after having spent €2k for a week's accommodation, at the very least they should be of acceptable quality - they were not.

Then on the last night, Adrianna blamed us for leaving one of these towels on the shower floor marking the wood, as mentioned above (temporarily until it dried out). I told her the shower tray does not empty for about 20 mins and if there was a shower mat, it would have sufficed. We had to use a wafer thin towel, that in retrospect did not work. Maybe having the floor painted with waterproof varnish would help!

Lastly, because I paid the deposit in GBP in February as she wanted, she had €870 written down as paid, whereas it was €925 when I paidin Feb. I questionned this and she decided not to charge me the extra €55. I wonder what would have happened if I didnt challenge.

On the last night, my teenage cousin, stayed from 7pm with her cousins. Yes I should have told Adrainna this, but it was an emergency as my cousin was sick and once again there were no rules saying we couldnt. She asked for €100 for this girl for one night, depsite sleeping in the same bed as her mother.

I travel extensively with my young family in great hotels across the world and in specialty lodging. The Olive Press gardens are beautiful, but inside it is tired, but just acceptable. Given the price, probably not acceptable at all!

Be careful of the broken step in the swimming pool, our 7 year hurt his foot on it and also there were bags of rubbish in the car park for 2 days that the cats enjoyed - but we didnt having to put up with the smell. I mentioned this to Adrianna in case she blamed us. It was still there when we left. There is also a lot of noise from the town, and a building below the accommodation as you are on a hill. Also you can hear noise from the motorway behind the house.

What I honestly was astounded at was the attitude of the owner Adrianna at making rules up as we go along, trying to get a better FX rate and putting up with sub standard bedding, towels etc.

She ruined our holiday and left a very bitter taste in our mouths, epsecially after arguing to me at 10 pm at night in front of my children who were trying to get to sleep.

Adrianna,
I do hope you take this in the manner intended. You have a nice place with potential, but you really need to look at yourself and learn some customer service. You cannot be right ALL THE TIME!. Please also update the linen and towels for your future guests. Please have a list of rules, so that everyone knows the terms of engagement on arrival.

Unfortunately for us, you ruined our time in Chiavari, but at least we have 2 great holidays coming up in August and September to get over it and forget your attitude and our time at Olive Press lodge. I would politely request you never shout in front of any children again!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The pool and view of the Med
Liked least: The owner Adrianna and the bedding / towels
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Recommended for:
Large groups
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moltomalt...
San Francisco, California
1 review
“Hillside tranquility on the Italian Riviera”
Reviewed 24 November 2012 for a stay in September 2012

The Olive Press Lodge is a fabulous, peaceful hillside vacation estate property. It is nestled among the olive tress in the hills just above the seaside city of Chiavari. My husband and I rented a one bedroom apartment that had a fantastic view of the Mediterranean. Adriana is a wonderful host and made us feel welcomed right from moment we arrived. The center of Chiavari is short, easy 10 minute walk and perfect for those after dinner strolls along the water. We highly recommend this location for tranquility and to experience the beauty of the Italian Riviera.

Debra and Giovanni

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The view and atmosphere
Liked least: Wish they offered payment by credit card
Travelling group: Spouse/Partner
Your age range 35-49
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
Reviewed 22 September 2012 for a stay in August 2012
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The property and hospitality
Liked least: Having to leave
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Stillwate...
Stillwater, Minnesota
Level 4 Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wonderful base for a holiday in Liguria”
Reviewed 23 April 2012 for a stay in April 2012

We stayed a week in the Garden Lodge of the Olive Press Lodge. It was an amazing place to stay--spacious and comfortable, with everything possible included in the apartment. The bed was extremely comfortable and the kitchen well equipped. The windows let in the beautiful view of Chiavari, Lavagna, and the Mediterranean. The apartment is beautifully decorated and the artwork is fascinating. The location is excellent for touring the area--it is quiet, lush and green, with lovely gardens and outdoor spaces and yet you are a quick 10 minute walk into a lively city with all amenities. Be sure to rent a smaller car, as the driveway and the parking has sharp turns and limited but adequate space.
But the best thing about staying was the host famiily--they are wonderful to their guests, a source of details about where to go, drive, hike, eat, shop--all with a wonderful smile and friendly "Ciao!" We can't wait to return.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: the location, the views and the hosts
Liked least: nothing
Travelling group: With Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Reviewed 24 January 2012 for a stay in July 2011

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The friendliness of Adriana and her family
Liked least: Local supermarkets
Travelling group: Family with Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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