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All reviews gourmet restaurant on arrival privilege room free tea lake garda half board pool area refurbished room every afternoon large bottle of water plenty of sunbeds buffet style reception staff large hotel plenty of choice large pool piano bar
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Reviewed 29 September 2017

We found the best part of this hotel is its location . We found the reception staffs lack of the ability to understand English to the extent they were rude and not very help full
We stayed in room 114 on returning to our room about 2315 on Saturday night the 23rd September we were meet with the blaring noise of music from a wedding reception this carried on until 0330 in the morning without any sleep .In the morning we complained to reception and again we had difficulty being understood until a manager came forward his name was George he assured us there would be no more functions and said he was sorry for our sleepless night and would arrange some sort of compensation for this we are still waiting !
Since then looking through Tripadvisors reviews this is not the first time they have had complaints for this so why are the putting guests in these rooms when they know a function is planned

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Service
3  Thank raceylady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2017 via mobile

Just returned from a weeks stay, on the plus side probably one of the best locations in terms of nice walks to Garda and Lazise, only 5 minutes to the centre of Bardolino which is fabulous. As regards the Hotel Gritti, stayed with Thomson who described this as 4 star accommodation, would struggle to give it 3, standard rooms are in desperate need of refurbishment. Stayed half board, evening meal distinctly average, desserts poor quality, and if you want an English style breakfast forget it, scrambled eggs amongst the worst I've seen, bacon and sausages awful, and don't even think about an omelette.Would I stay in Bardolino again, definitely, but not at the Gritti.

Stayed: September 2017, travelled as a couple
5  Thank Alan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

The hotel is very well situated on the edge of Lake Garda with all the amenities we needed. The rooms are clean and well appointed. The food is an excellent buffet and the waiting staff are very helpful. However the reception staff need a few lessons in how to be polite to guests. We wanted to pay for the wine we had at dinner but were told very rudely to come back on the last day of our stay to pay then. We were treated in a very unpleasant way and the staff had no manners or civility at all. We were treated as though we were a nuisance and to be got rid of as soon as possible so they could carry on gossiping. The manager(George) was as bad as his staff and had no idea how to treat people politely.

Stayed: September 2017, travelled solo
4  Thank barawlings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

This very large 4 star hotel has a lot going for it - well kept grounds, plenty of places outdoors, under cover and inside to sit an relax, good size swimming pool with plenty of sun beds, one minute walk to the lake etc.

On the down side, flaws include:-

- the pool side bar not selling the food advertised:
- I would not expect to have to queue at a self service coffee machine at breakfast - that is something I would expect in a 2 or 3 star establishment. A consequence is literally dozens of people milling around carrying cups of hot liquid - a risk
- seen food in the buffet was labelled, some was not;
- bedrooms are a bit dated;
- there is a strong smell of stale smoke in places;
- the quality of the food provided at the free afternoon tea/coffee leaves a lot to be desired
- there can be a lot of noise from adjacent bedrooms and those above and below - chairs scraping on floors etc.
- sinage at lifts and stairwells is a bit hit and miss - the size and layoutof the hotel means finding ones way around could easily be improved

These are just a few examples. In the last 5 years or so I have stayed in maybe 20 hotels with a 4 star rating in the US, Asia and Europe. I would put this hotel in the bottom 20% and say its a good 3 star that could easily move up with a bit of attention to detail and service.

Room Tip: Maybe top floor at the end of a corridor to try to minimise noise
  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
6  Thank Ken G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

Having read some indifferent reviews, I was a little worried about booking this hotel however; upon arrival I was pleasantly surprised to find that the hotel was clean, spacious and the staff generally friendly and helpful. The pool area and wellness spa etc. all faultless.
We had booked a Superior Room, which was located on the 3rd floor and very comfortable and met all our needs (although not huge). We were upgraded to a balcony room ( which we hadn't booked). The balconies are not very private but a bonus if you wasn't expecting one. We also received a complimentary bottle of sparkling wine, which was a nice touch. There was also complimentary water left in the room every day.
As with all large hotels they sometimes lack that personal feel. There are large groups / package tours (of mainly Older German people) so not necessarily the place to go if you want an intimate Italian feel.
We didn't eat dinner in the restaurant so can't comment. For us, it would be a shame not to have dinner in the numerous good quality Italian restaurants in the nearby town but appreciate some people we're on all inclusive packages.
The buffet breakfast however was plentiful and of good quality.
Finally - great location! Only 10 min walk to the heart of Bardolino and only a couple of mins to the private grassed area at the lakeside (referred to as the 'beach') with ample sun beds. Worth noting that the hotel rooms do not have a lake view although hotel is situated near the lakeside.

Stayed: September 2017, travelled with friends
2  Thank White62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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