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Reviews (625)
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All reviewsprivate beachfantastic hoteltalk to the managerterrace rooma real gemrestaurant servessmall bathroomcentre of townexcellent stayhotel restaurantsea viewgenoacoasteuro
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Reviewed 3 January 2018

From the moment Sirio welcomed us on the front desk, we felt the service of this hotel was going to be to a very high standard. For the whole visit, he made us feel we were the most important people in the hotel, and nothing was too much trouble. Although they have an excellent restaurant which we sampled for old year's night, (brilliant), he was very happy with his colleagues to suggest other places to eat for other evenings. La Vigna was our favourite for which I have written a separate review.
What we loved about this hotel apart from the service is its amazing positon on the beach, literally, step out of the back door and within seconds you are on the sand. No unexpected road in front of you that was not showing on the brochure! It is fantastic and there are great walks along the prom to the next village.
The dining room apart from serving great food also has a great location and is light and airy Breakfast was excellent.

Our suite, room 500 comprised a lovely large lounge and terrace and a good size bedroom dressing room as well as a small kitchen. The only thing we did not like about it was the very small bathroom. For a suite of this size that definitely needs attending to, but this was the only thing we did not like and so did not spoil our pleasure in any way.
Alassio is a great place to be at this time of year. Lot of bright days, great walking and a beach with no umbrellas on it. Highly recommended. We will be back.

Stayed: December 2017
2  Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2017

I went to the only 5 star hotel for dinner with many recommendations. After a drink at the bar, outside was full, as it should be. Families, guests, great band. I was there at 7:00PM. I asked to eat at the bar. No. I asked to eat in the restaurant. No. I was told to eat with the kids in an emp room. No thanks. Eat at the bar, gourmet menu? NO. Get out. Ok.

Room Tip: Yes unless you want food.
  • Stayed: August 2017, travelled on business
    • Value
    • Rooms
    • Service
2  Thank JeffreyTowns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GHAlassio, Direttore generale at Grand Hotel Alassio Resort & SPA, responded to this reviewResponded 18 August 2017

Dear Jeffrey Towns

thank you very much for your visit to the Grand Hotel. Sorry to know you were not able to find a table to our restaurants. You should have booked it in advance.
We always try to do all our best to satisfy our clients (it in our ....interest), if we were full ....we were full. Why should we say no to request of a table?? we just wish to provide a good service to all our clients, that's the only reason why sometimes we are obliged to say no to some request. Please, Next time book in advance.

Regards
Davide Crema
General Manger
Grand Hotel Alassio

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017

On the way to Paganini's kingdom, Genoa, there is Alassio and its many markets and fantastic views... and its BORDELLO street, stuck in between rows of vintage buiding... the way many of us wish to see the old Italy

Room Tip: No need, all rooms are great
  • Stayed: September 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Jl D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2017 via mobile

I have been at the Grand Hotel several times
Real complete experience
Private beach
Parking
Spa
Baby club
Proximity to the famous shopping
Not for everyone in terms of cost but customer service is at the top
I have all ready booked my future holidays here

Stayed: June 2017, travelled as a couple
1  Thank Gianoli S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2017 via mobile

We wanted to have dinner there, but were informed we could not have bar food outside -- even though we were the only diners in the outdoor area. Drinks were outrageously priced (19 euros for a gin and tonic). We had our drink and left. Sullen waiters; no atmosphere.

Stayed: May 2017, travelled as a couple
1  Thank SwissMike1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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