Spent five nights at the Grand Hotel. Completely enjoyable. It is located right in the center of the pedestrian zone, so you can drive up to the hotel and easily find parking in their ample lot and garage, then wander through the lobby and right out into the pedestrian zone stretching in each direction (shops, cafes, restaurants, etc.). The antique furnishings in the lobby area and lounge add a nice, old world charm. You can also lounge outside of the lobby area and also in the middle of the pool area. On our first night, the hotel hosted a free evening get together in the lobby lounge, complete with prosecco and hearty appetizers. Breakfasts were sumptuous and the lunch and supper meals changed daily (and were wonderful). The spa facilities are excellent - you have robes, towels, bags, and slippers, provided in your room for use in the spa areas. Internet is free and available throughout the hotel. My room was on the third floor at the end of a corridor away from the lobby, and the signal was quite sufficient for me to conduct my normal work on the internet. When I wanted to download a large video (movie), I moved towards the lobby area, just to speed up the download. Hotel check in and check out were extremely efficient and professional. Tatiana checked us in, gave us a tour of the hotel and facilities, confirmed restaurant and spa hours, then showed us to our room. All of the restaurant/bar servers were prompt and friendly. Not all of the staff wore nametags, so I could not write all of the names down of those most helpful (they were busy tending to everyone). One young server, Fabio, did have a nametag on so I single him out for excellent service both in the pool lounge area and in the lobby lounge area. Since my visit was in April and my room was on the third floor facing the pool area, it was quite warm - hot. It was too early in the season for the air conditioning system to be turned on, and while it cooled off nicely outside, my room would not cool down even with the patio door completely open. The staff did turn off the radiator heating towel rack in the bathroom, but the room still remained quite warm, so they brought in a floor fan that helped circulate the air in the room with some of the outside air. The solution proved to be quite satisfactory. Had the rooms been equipped with ceiling fans, the floor fan would probably not have been necessary. I appreciated the hotel staff trying to do what it could to assist. Overall, I would definitely recommend this hotel and I plan to return again with other family members.