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“Quite impressive and right on the National Highway 8” 4 of 5 bubbles
Review of Heritage Village Resort & Spa Manesar

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Heritage Village Resort & Spa Manesar
Ranked #1 of 4 Hotels in Manesar
New Delhi
Level Contributor
106 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Quite impressive and right on the National Highway 8”
4 of 5 bubbles Reviewed 22 June 2012

Stayed at the resort with family from 8 - 10 June, 2012. I was quite surprised at how close it was to Gurgaon (15 - 20 min driving time from Omaxe Mall) and right on NH8. The place is quite impressive - well laid out, well manicured lawns and well kept compound. Very helpful staff, including the chef. Food is quite good but can be improved. Good pool area. Standard size rooms.

Go there between Nov - Feb to enjoy the lawns fully when it is not so hot.

Room Tip: Rooms further away from the main building to enjoy the beauty
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  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SunitaNewDelhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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539 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Bangalore, Karnataka, India
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 19 June 2012

Excellent place close to Delhi. Stayed in June 12, though hotel is good, service definitely needs improvement(Restaurant service). Otherwise Housekeeping and Front office were quite cordial.

The weather luckily for us changed and was great in the evenings(yep even in hot June :-) ). So liked the hotel and the place..but service as mentioned above needs improvement.

Room Tip: Stay closer to the main building\reception. Its too hot to even walk from the room till the main bui...
See more room tips
  • Stayed June 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank suri_rahul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GopalV, General Manager at Heritage Village Resort & Spa Manesar, responded to this review, 24 August 2012
Dear Suri_Rahul,

Thank you for your recent stay at Heritage Village Resort & Spa Manesar. Your generous comments about our property, housekeeping and Front Office are sincerely appreciated and are encouraging for our team. We are glad to know that your stay at our property was pleasant. We have noted your suggestions regarding the service at our restaurant, thanks for the feedback.

Once again, we would like to thank you for the review and look forward to your next stay with us.

Regards,
Gopal Vaideswaran
General Manager & Asst.Vice President-Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 14 June 2012

I have stayed at Heritage Village during June'12 and the overall stay was pleasant but staff service & behavior as compared to other heritage hotels were substandard. Also, options in breakfast were limited.

Room Tip: Choose for Suite
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  • Stayed June 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Ashish M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GopalV, General Manager at Heritage Village Resort & Spa Manesar, responded to this review, 24 August 2012
Dear Rockersrhere,

Thank you for your recent stay at Heritage Village Resort & Spa Manesar. Your feedback regarding the Resort is highly appreciated and we thank you for reviewing our property here on TripAdvisor. Allow me to take this opportunity to mention that we have a very qualified and highly trained staff with a long exposure to hospitality and though we generally do not receive adverse comments about our staff, we have taken note of your feedback and will definitely take necessary actions, as applicable.

We will be happy to host you again and assure you of the best of hospitality at all times.

Regards,
Gopal Vaideswaran
General Manager & Asst.Vice President-Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, Delhi, India
1 review
5 of 5 bubbles Reviewed 14 June 2012

Living in the capital of India can sometimes be tough for a foreigner, especially a European. The size of India, the noises, the smells can get to you. Checking in at Manesar Resort was like a breath of fresh air. The stuff was super attentive,the quality of food and drinks (the place has its own cellar worth visiting )!! extremely high, the service excellent, the swimming pool very cool and fun and the spa simply world class!!!
Kudos to the GM for running such a place in the middle of nowhere!
The best place to escape the city, relax and recharge!!!

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank madamelaparesseuse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GopalV, General Manager at Heritage Village Resort & Spa Manesar, responded to this review, 31 August 2012
Dear Madamelaparesseuse,

Thank you for visiting and staying with us this April and sharing your review on this public platform. At Heritage Village Resort and Spa, Manesar, we constantly Endeavour to provide best of amenities and complete comfort to our guests, who are nonetheless, family to us. It is indeed a pleasure to learn that we have succeeded in meeting your expectations regarding our hospitality.
We ensure every corner of our property, especially the pool & spa, is comforting and pleasing. As far as our food & drinks are concerned, we satisfy all taste buds of our guests with our in-house multi-cuisine restaurants.

We’re overwhelmed by your kind appreciation, thank you once again for reviewing our property. We will be happy to host you again on your next visit and assure you of best of hospitality at all times.

Regards,
Gopal Vaideswaran
General Manager & Asst.Vice President-Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 12 June 2012

Beautiful gardens, suite was very comfortable with a terrace, although only a few metres from a busy road, the noise didn't disturb us. As a stand alone hotel, nice enough.

Sound good? It's not! Check in was uncomfortable to say the least and then it got bizarre. We were leaving before breakfast would be served. Not a problem they said, room service will bring it to your room. They would have room service call me later to take our order. They didn't, so I called them. I was curtly informed that they would be unable to do so and when I asked why, the "gentleman" put the phone down on me. I called reception and asked could we have dinner instead of breakfast and pay the difference? I didn't think it was unreasonable but the guy at reception thought it was hilarious apparently

I then walked to reception where I was given an apology and my order was taken. The trouble is, it wasn't written down so what arrived the next morning was completely wrong.

Dinner? We opted for the buffet and this was the only meal in India that made me ill. I can even pin it down to the chicken, that being the only dish my wife didn't have that I did. During dinner, the duty manager came to our table because he'd been informed we were customers of a certain travel company and wanted to make sure we were happy...alarm bells ringing!

2 power cuts during dinner and if it's raining when you go to the restaurant you'll get wet because there is no shelter and no umbrella provided.

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GopalV, General Manager at Heritage Village Resort & Spa Manesar, responded to this review, 24 August 2012
Dear David H,

Thank you for your valuable feedback about your recent stay with us. It was an immense pleasure to have hosted your stay at Heritage Village Resort & Spa Manesar, however, we deeply regret that the services offered did not reflect the standard expected. Your feedback on services gives us a perspective and enables us to work towards reaching higher standards of service.

We will definitely investigate the issues highlighted by you and appropriate action will follow, as applicable. At Heritage VillageResort & Spa Manesar, we believe in partnering with our customers and consider their opinion as a source of opportunity that further enables us to raise the quality of our products and services. It has always been our endeavor to provide unmatched experience to our guests, and once again we thank you for sharing your thoughts and hope you will give us an opportunity to serve you better.

We look forward to welcome you again and provide you an unforgettable experience!

Regards,
Gopal Vaideswaran
General Manager & Asst.Vice President-Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritage Village Resort & Spa Manesar

Property: Heritage Village Resort & Spa Manesar
Address: NH 8,Gurgaon, Manesar, Manesar 122051, India
Region: India > Haryana > Manesar
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Manesar
Price range (per night): ₹ 6,362 - ₹ 7,783
Hotel Class:4 star — Heritage Village Resort & Spa Manesar 4*
Number of rooms: 154
Official Description (provided by the hotel):
Welcome to Heritage Village Resort & Spa Manesar, GurgaonSurrounded by vast acres of Lush greenery, Heritage Village Resort & Spa Manesar delights you the moment you enter its magnificent ambience.A Rajasthani haveli style palatial resort, this spa resort in Gurgaon is conveniently located on NH 8 Delhi-Jaipur Highway which is approximately 30 minutes drive from Delhi's International Airport (Google Map). The grand entrance ornamented with frescoes reveals the supreme skills of the artisans of Rajasthan as it belies the luxury and flamboyance of its interiors. A stupendous fusion of vibrant colours and landscapes of Indian ethnicity and International eloquence makes Heritage Village Resort & Spa Manesar a unique place to experience your well deserved accommodation in Gurgaon. Featuring 154 rooms and suites, this boutique resort spa in Gurgaon echo's the contemporary attitude of Select Hotels, showcasing its global standards in luxury, comfort and hospitality. Each of the rooms have been done up in soothing pastels and the walls are adorned with beautiful miniature paintings. All rooms are modernly equipped. ... more   less 
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Also Known As:
Heritage Village Resort & Spa Manesar Hotel Manesar
Heritage Village Resort And Spa Manesar
Heritage Village Manesar Gurgaon

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