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Traveller rating
1,497
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35
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1 - 6 of 2,529 reviews
Reviewed 2 January 2021

So, this is a nice place but not nice enough that personally I’d be returning. Built onto a hill side there are a lot of steps if you are in the apartments, there may be lifts somewhere but we didn’t find them so quite a trek each time from room to pool/restaurant/beach.

Accommodation wise, as mentioned we in an apartment (residence I think they call them) with a Garden view, we actually managed a partial sea view but the balcony was small and with a table and four chairs on it, it was unusable (you could not sit more than two people at the furniture provided). The kitchen was well stocked and the rest of the accommodation smart and clean but was compact and had a major lack of storage space for clothes.

We were here in the midst of the Covid problems and the hotel seemed to cope well, a lot of the rooms appear to have been shut down. The pools were busy and I would worry at full capacity that sun loungers would be hard to come by.

The gym and kids club were very good, we ‘checked’ our children in for an adult only day out at Dubrovnik so this is a plus. As noted in other reviews, it a bit out of the way so a car would be recommended if you want to get out and about to visit and have meals out.

Date of stay: August 2020
    • Location
    • Sleep Quality
    • Service
1  Thank woodmj74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian Larss Kreković, General Manager at Sun Gardens Dubrovnik, responded to this reviewResponded 26 January 2021

Dear woodmj74,

Thank you most kindly for your review on Sun Gardens Dubrovnik. We all very much appreciate your feedback and the time taken for sharing your experience with other travellers.

I feel very sorry to learn that your experience at Sun Gardens Dubrovnik was not of the standards you are used to.
Our Front Desk team is always available and keen to assist guests with all needs and requirements. If you had reached them during your stay, I am sure they would have done everything in their possibility to reallocate you to a residence that is more of your preferences considering the location and interior layout. I am very sad that we did not get chance to turn your experience around and make you to feel genuine Sun Gardens hospitality.

Thank you for highlighting our sports and kids’ entertainment facilities. I am very happy to hear you were able to get the best of it. Thank you for your nice comment related to Covid-19. It is nice to know you felt hotel does a great job in order to provide safe environment for the guests.

Providing our guests with the best possible service has always been our mission and we do hope that we will have a chance to welcome you back again so we can reassure you about our quality.

With kind regards,

Christian Larss Kreković
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2020

My partner and I stayed at this beautiful resort as we traveled along the Adriatic coast.. we ended up prolonging our stay at the hotel as we realized we need rest and comfort with luxury treats in our month long travels. Check in and staff- AMAZING! The hotel has great spa services and everyone is super friendly. Btw, Food at the Cilantro is amazing! (Get the octopus salad!)
Be careful you might spend the rest of your vacation days in this resort which almost happened to us. (We we’re flying from another part of country so we had to leave) hah.
All around EXCELLENT!
We were traveling in the middle of October and it was sunny and breath taking!
Cheers!

Date of stay: October 2020
Trip type: Travelled as a couple
1  Thank Iva V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian Larss Kreković, General Manager at Sun Gardens Dubrovnik, responded to this reviewResponded 22 October 2020

Dear Ivavincent,

Thank you very much for sharing your positive experience with us and for such a great review.

We are extremely happy to know you have enjoyed your stay with us. We are also delightful that our convenient location, as well as our remarkable facilities such as excellent Spa Centre and Cilantro restaurant, enabled you to fully enjoy your vacation.

The team here at Sun Gardens Dubrovnik is striving to provide an exceptional hospitality experience by creating top level of service to our guests. It is always a true pleasure to see when our guests highlight in particular our service quality.

We would be more than honoured to welcome you again in the near future and provide you with another memorable experience.

With kind regards,

Christian Larss Kreković
General Manager

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Reviewed 17 October 2020

We stayed for just two nights, but really liked everything: great location, spacious and luxurious room, the view, the food and - most of all - the staff, friendly but highly professional. We have had Club room, which offers Club lounge open bar service at te sea view terrace - love it!

Room tip: The best choice is a room with a sea view.
Date of stay: October 2020
    • Value
    • Sleep Quality
    • Service
2  Thank notsov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian Larss Kreković, General Manager at Sun Gardens Dubrovnik, responded to this reviewResponded 20 October 2020

Dear Mrs./Mr. notsov,

Thank you most kindly for such a praising review. We are delighted to learn you have enjoyed in your stay at Sun Gardens Dubrovnik.

We are also glad that you have enjoyed in our unique location, room with spectacular views as well in great food quality. It makes me truly happy you have found our Club level service to be most welcoming. I am delighted to learn that team took wonderful care of you and that the quality of service provided was on the highest level, usual for the Sun Gardens.

We would be more than honoured to welcome you again in the near future and provide you with another memorable experience.

With kind regards,

Christian Larss Kreković
General Manager

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Reviewed 13 October 2020

We started our holiday in a bad way. We didn't like the room and also breakfast, the hotel seemed isolated and couldn't reach Dubrovnik easily so we were unhappy.
Then we spoke with Mia, the assistant manager and everything was different.
Thanks Mia you saved our holiday and we are very happy with the hotel now.
Basically we got a room with front view (how was written initially in our reservation) and we had our breakfast on the top floor in the terrace. Amazing view and excellent quality of food. Really delicious. Funny waiter, a man, very funny we were happy to see him every day. The sea by the way..what can I say?!? amazing..very green, clean..I loved it.
We will come back for sure! Thanks for eveything

Date of stay: August 2020
    • Value
    • Cleanliness
    • Service
2  Thank CarmenAndre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian Larss Kreković, General Manager at Sun Gardens Dubrovnik, responded to this reviewResponded 16 October 2020

Dear Mrs./Mr. Carmen/Andre,

Thank you for taking the time to share the experience of your time at Dubrovnik Sun Gardens with us all. We are all delighted that your stay with us was so enjoyable and you already know you will visit us again.

Even though I feel sad your holiday started in a bad mood, I am delighted that we were able to turn your experience around and make your stay memorable. Our team really prides itself on excellence and we aim to always ensure the best possible experience for all of our guests. Speaking of that, Mia is perfect example of Sun Gardens excellence service attitude, where everything is subordinated to a 100% guest satisfaction.

I feel very happy you have enjoyed in your room and spectacular views as well in unique roof top breakfast with top notch food quality and service.

One more time thank you for your really kind words, and we are all looking forward to your next stay in the near future when, hopefully, you will become a regular guest of Sun Gardens Dubrovnik.

With kind regards,

Christian Larss Kreković
General Manager

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Reviewed 30 September 2020 via mobile

Ticks all the boxes: excellent service, spectacular rooms, fantastic facilities, beautiful set up, classy design...a 10/10 resort. It isn't close to the old town, so make sure you visit it first, so you don't have to leave the hotel :). Simply fabulous!

Date of stay: September 2020
Trip type: Travelled on business
3  Thank Eledublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christian Larss Kreković, General Manager at Sun Gardens Dubrovnik, responded to this reviewResponded 3 October 2020

Dear Mr. Eledublin,

Thank you very much for your kind comments, it is great to know you had such an enjoyable time at our resort.

It is so nice to read you found all our facilities, rooms as well as hotel interior and exterior to be fantastic and most welcoming.

It makes me truly happy that team took wonderful care of you and that the quality of service provided was on the highest level.

We hope to have the honour of welcoming you in a near future.

With kindest regards,

Christian Larss Kreković
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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